Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…
$139
per month per user
Cisco Prime LAN Management (discontinued)
Score 7.9 out of 10
N/A
Cisco Prime LAN Management Solution is discontinued. Current users are encouraged to explore Cisco Catalyst Center as a modern solution.
Atera is doing well in the monitoring part as it is informing the real time ping of running devices and if any device goes down, it is informing us on the real time. It is helping us to monitor the last reboot status, current logged in users, time zone, IP addresses and other things so that we can track our end devices status. In the patching part Atera is pathing our all devices with the notification stating user to restart device at their convenient time. It is also patching our third party applications. It is good in installing and uninstalling of the third party application but limited to availability in the Atera inventory. Atera is not good in some parts such as in the patching part of applications, sometime it fails to update all 3rd party applications that were not installed via Atera. It is not good if you have to transfer a file to multiple systems at the same time.
Although Cisco Prime [LAN Management Solution] is a nice tool and no other 4rd party tools can match its native monitoring and managing capabilities still i have given less rating and that's because it is only for Cisco vendor Devices. Hence if you have only Cisco infrastructure then go for it or else look for another 4rd party tool in conjunction with Cisco prime.
Atera is very helpful in monitoring the servers and end-user devices for high CPU, memory, hard disk uses, and temperature monitoring.
Atera is good at installing third-party applications and also helps to remove it from the end systems.
Atera is perfect for patching as you can select the patches as per your need and reject those that are not required for you or going to disturb any of your internal applications.
Atera is good for managing software inventory as it provides you with the complete software list that is used in your infrastructure.
Wireless file detection and planning mode has helped us expand into new areas of our buildings.
Alerting is detailed when we have issues with hardwired and wireless devices, and Rogue Access Points are easily identifiable.
Cisco equipment information is much more detailed than other management products' SNMP queries and is an excellent tool for troubleshooting end-device connectivity issues.
Our KPI reporting for senior management and centralized management of our WIPS 'Wireless Intrusion Prevention' setup have both benefited significantly from the detailed reporting capabilities.
Atera does not yet have a MDM system, but I have been told that it is in the works!
Sometimes getting around the admin section of the IT side of Atera can be tricky, but the webinars and chat support help.
Many of the demo and onboarding agents are based in Israel, so it can be a challenge to find available times during the day while living in the United States.
Maps. One thing that I miss is the fact that you can't see both wired and wireless equipment in the same topology map. For visualization and troubleshooting purposes, that would help a lot, and I honestly don' t think it's that much harder to implement.
I'd love to see an option to show 'live dashboards,' maps, or other visual tools to publish in a NOC room, or even just to broadcast in a big monitor to allow multiple workmates to check that information. Again, I don't think that would be too hard to implement. I remember a similar feature was available in the first versions of the product, way back in the 90's (yes, I'm that old :-) )
Sometimes, depending on what screen you are, the solution can be a little slow. I'm not saying the whole system is slow, but sometimes that slowness can bother a little.
Talking about areas for improvement, one area I think can be improved is the upgrade process. Even for not so large deployments, it can take a lot of time. Having this time decreased would be the right thing to do.
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Atera's remote monitoring feature is one of it's best features. The laptops and servers we used it on responded quickly to our administrative task requests and made our work light. We were able to increase the resources, manage patches, windows updates and quite a few other tasks remotely and that too 24×7.
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
We are very happy using Cisco Prime LAN Management Solution for the following reason: 1- Ease of use with the GUI. 2- Very well organized dashboard which can view many statistics on your devices. 3- Customized dashboard for different views ( for technical team and executives ) 4- Schedule configuration templates to use whenever we need on whatever device we want.
Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value is justified with each function and satisfies all our business needs and requirements.
There are various 3rd party tools available in the market which not only supports monitoring of cisco devices but also supports non-cisco devices, even with these capabilities in these 3rd party tools Cisco Prime has maintained a uniqueness in its products being the native tool from Cisco. The uniqueness is about product supportability for given devices and some of the edge features such as configuration management, detailed heatmaps etc
The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
Some features need to be accessed through documentation; they're not available directly on the dashboard.
Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
It has helped us with our quarterly wireless security testing by pinpointing the location of non-approved access points vs. hunting for them via signal strength.
Saves time by helping to identify network health issues before they become a definitive problem causing downtime.
With errors detected early, we have noticed our wi-fi network is much more stable thus freeing up our engineer's time elsewhere.
