What users are saying about
Atera
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Top Rated
80 Ratings
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Based on 80 reviews and ratings
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 64 reviews and ratings
Feature Set Ratings
Monitoring Tasks
8.5
Atera
85%

Cisco Prime LAN Management Solution
Feature Set Not Supported
N/A
Atera ranks higher in 5/5 features
Atera ranks higher in 5/5 features
Remote monitoring
8.5
85%
51 Ratings

N/A
0 Ratings
Network device monitoring
7.8
78%
41 Ratings

N/A
0 Ratings
Multiple Server Monitoring
8.9
89%
50 Ratings

N/A
0 Ratings
Multi-device monitoring
8.7
87%
51 Ratings

N/A
0 Ratings
Automated alerts and notifications
8.5
85%
52 Ratings

N/A
0 Ratings
Management Tasks
7.8
Atera
78%

Cisco Prime LAN Management Solution
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Patch Management
7.9
79%
50 Ratings

N/A
0 Ratings
Service configuration management
7.8
78%
44 Ratings

N/A
0 Ratings
Software and hardware inventory
8.4
84%
51 Ratings

N/A
0 Ratings
Policy-based automation
7.0
70%
39 Ratings

N/A
0 Ratings
Reporting
8.0
Atera
80%

Cisco Prime LAN Management Solution
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Performance data reports
8.5
85%
46 Ratings

N/A
0 Ratings
Customizable reporting
7.8
78%
42 Ratings

N/A
0 Ratings
Data visualization
7.8
78%
43 Ratings

N/A
0 Ratings
Risk analysis
8.0
80%
35 Ratings

N/A
0 Ratings
Security
7.8
Atera
78%

Cisco Prime LAN Management Solution
Feature Set Not Supported
N/A
Atera ranks higher in 3/3 features
Atera ranks higher in 3/3 features
Data backup and recovery
7.6
76%
26 Ratings

N/A
0 Ratings
Antivirus and malware management
7.8
78%
33 Ratings

N/A
0 Ratings
Administrator access control
8.0
80%
83 Ratings

N/A
0 Ratings
Attribute Ratings
- Atera is rated higher in 1 area: Support Rating
- Cisco Prime LAN Management Solution is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.8
Atera
88%
53 Ratings

9.4
Cisco Prime LAN Management Solution
94%
13 Ratings
Likelihood to Renew
9.1
Atera
91%
1 Rating

Cisco Prime LAN Management Solution
N/A
0 Ratings
Support Rating
8.9
Atera
89%
7 Ratings

7.6
Cisco Prime LAN Management Solution
76%
6 Ratings
Likelihood to Recommend
Atera
For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
CEO (Chief Executive Officer)
Turtle Creek Concepts LLCInformation Technology & Services, 1-10 employees
Cisco Prime LAN Management Solution
Although Cisco Prime [LAN Management Solution] is a nice tool and no other 4rd party tools can match its native monitoring and managing capabilities still i have given less rating and that's because it is only for Cisco vendor Devices. Hence if you have only Cisco infrastructure then go for it or else look for another 4rd party tool in conjunction with Cisco prime.
Development Team Lead
AccentureComputer Software, 10,001+ employees
Pros
Atera
- Easy to deploy, both in general or to a specific customer.
- Remote management tools that are in line with every other major solution out there.
- Real-time alerts that allow for easy monitoring of vital systems.
- Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
CTO (Chief Technical Officer)
Last Bastion TechnologyInformation Technology & Services, 1-10 employees
Cisco Prime LAN Management Solution
- Wireless file detection and planning mode has helped us expand into new areas of our buildings.
- Alerting is detailed when we have issues with hardwired and wireless devices, and Rogue Access Points are easily identifiable.
- Cisco equipment information is much more detailed than other management products' SNMP queries and is an excellent tool for troubleshooting end-device connectivity issues.
- Our KPI reporting for senior management and centralized management of our WIPS 'Wireless Intrusion Prevention' setup have both benefited significantly from the detailed reporting capabilities.
IT Specialist
Lamda I-TECHInformation Technology & Services, 11-50 employees
Cons
Atera
- Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
- Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
- Integration with other remote access tools would be helpful.
Service Desk Technician
TekworksInformation Technology & Services, 1-10 employees
Cisco Prime LAN Management Solution
- Maps. One thing that I miss is the fact that you can't see both wired and wireless equipment in the same topology map. For visualization and troubleshooting purposes, that would help a lot, and I honestly don' t think it's that much harder to implement.
- I'd love to see an option to show 'live dashboards,' maps, or other visual tools to publish in a NOC room, or even just to broadcast in a big monitor to allow multiple workmates to check that information. Again, I don't think that would be too hard to implement. I remember a similar feature was available in the first versions of the product, way back in the 90's (yes, I'm that old :-) )
- Sometimes, depending on what screen you are, the solution can be a little slow. I'm not saying the whole system is slow, but sometimes that slowness can bother a little.
- Talking about areas for improvement, one area I think can be improved is the upgrade process. Even for not so large deployments, it can take a lot of time. Having this time decreased would be the right thing to do.
IT Infrastructure Specialist
RANDON S.AAutomotive, 5001-10,000 employees
Pricing Details
Atera
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$79 Per Technician
Atera Editions & Modules
Edition
Pro | $791 |
---|---|
Growth | $1191 |
Power | $1491 |
- Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.Cisco Prime LAN Management Solution
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Prime LAN Management Solution Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Atera
Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Solutions architect
CPAKManagement Consulting, 11-50 employees
Cisco Prime LAN Management Solution
No score
No answers yet
No answers on this topic
Support Rating
Atera
Atera 8.9
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
IT Specialist
Grandview Police DepartmentLaw Enforcement, 51-200 employees
Cisco Prime LAN Management Solution
Cisco Prime LAN Management Solution 7.6
Based on 6 answers
We are very happy using Cisco Prime LAN Management Solution for the following reason:1- Ease of use with the GUI.2- Very well organized dashboard which can view many statistics on your devices.3- Customized dashboard for different views ( for technical team and executives )4- Schedule configuration templates to use whenever we need on whatever device we want.
IT Network Manager
WadiDeglaSports, 1001-5000 employees
Alternatives Considered
Atera
We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

Verified User
Professional in Information Technology
Information Technology & Services Company, 1-10 employeesCisco Prime LAN Management Solution
There are various 3rd party tools available in the market which not only supports monitoring of cisco devices but also supports non-cisco devices, even with these capabilities in these 3rd party tools Cisco Prime has maintained a uniqueness in its products being the native tool from Cisco. The uniqueness is about product supportability for given devices and some of the edge features such as configuration management, detailed heatmaps etc
Associate Consultant
HCL TechnologiesInformation Technology & Services, 10,001+ employees
Return on Investment
Atera
- The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

Verified User
Project Manager in Information Technology
Computer & Network Security Company, 201-500 employeesCisco Prime LAN Management Solution
- It has helped us with our quarterly wireless security testing by pinpointing the location of non-approved access points vs. hunting for them via signal strength.
- Saves time by helping to identify network health issues before they become a definitive problem causing downtime.
- With errors detected early, we have noticed our wi-fi network is much more stable thus freeing up our engineer's time elsewhere.

Verified User
Analyst in Finance and Accounting
Financial Services Company, 1001-5000 employees