What users are saying about
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Top Rated
80 Ratings

Atera

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Top Rated
80 Ratings
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Score 8.8 out of 100
64 Ratings
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Score 8.8 out of 100

Feature Set Ratings

    Monitoring Tasks

    8.5

    Atera

    85%

    Cisco Prime LAN Management Solution

    Feature Set Not Supported
    N/A
    Atera ranks higher in 5/5 features

    Remote monitoring

    8.5
    85%
    51 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.8
    78%
    41 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    8.9
    89%
    50 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.7
    87%
    51 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.5
    85%
    52 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.8

    Atera

    78%

    Cisco Prime LAN Management Solution

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Patch Management

    7.9
    79%
    50 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.8
    78%
    44 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.4
    84%
    51 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.0
    70%
    39 Ratings
    N/A
    0 Ratings

    Reporting

    8.0

    Atera

    80%

    Cisco Prime LAN Management Solution

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Performance data reports

    8.5
    85%
    46 Ratings
    N/A
    0 Ratings

    Customizable reporting

    7.8
    78%
    42 Ratings
    N/A
    0 Ratings

    Data visualization

    7.8
    78%
    43 Ratings
    N/A
    0 Ratings

    Risk analysis

    8.0
    80%
    35 Ratings
    N/A
    0 Ratings

    Security

    7.8

    Atera

    78%

    Cisco Prime LAN Management Solution

    Feature Set Not Supported
    N/A
    Atera ranks higher in 3/3 features

    Data backup and recovery

    7.6
    76%
    26 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    7.8
    78%
    33 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.0
    80%
    83 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Atera is rated higher in 1 area: Support Rating
    • Cisco Prime LAN Management Solution is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.8

    Atera

    88%
    53 Ratings
    9.4

    Cisco Prime LAN Management Solution

    94%
    13 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    Cisco Prime LAN Management Solution

    N/A
    0 Ratings

    Support Rating

    8.9

    Atera

    89%
    7 Ratings
    7.6

    Cisco Prime LAN Management Solution

    76%
    6 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Mike Ward | TrustRadius Reviewer

    Cisco Prime LAN Management Solution

    Although Cisco Prime [LAN Management Solution] is a nice tool and no other 4rd party tools can match its native monitoring and managing capabilities still i have given less rating and that's because it is only for Cisco vendor Devices. Hence if you have only Cisco infrastructure then go for it or else look for another 4rd party tool in conjunction with Cisco prime.
    Rekha Yadav | TrustRadius Reviewer

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Caleb Yankus | TrustRadius Reviewer

    Cisco Prime LAN Management Solution

    • Wireless file detection and planning mode has helped us expand into new areas of our buildings.
    • Alerting is detailed when we have issues with hardwired and wireless devices, and Rogue Access Points are easily identifiable.
    • Cisco equipment information is much more detailed than other management products' SNMP queries and is an excellent tool for troubleshooting end-device connectivity issues.
    • Our KPI reporting for senior management and centralized management of our WIPS 'Wireless Intrusion Prevention' setup have both benefited significantly from the detailed reporting capabilities.
    Nilufa Hossain | TrustRadius Reviewer

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Maycon Menezes | TrustRadius Reviewer

    Cisco Prime LAN Management Solution

    • Maps. One thing that I miss is the fact that you can't see both wired and wireless equipment in the same topology map. For visualization and troubleshooting purposes, that would help a lot, and I honestly don' t think it's that much harder to implement.
    • I'd love to see an option to show 'live dashboards,' maps, or other visual tools to publish in a NOC room, or even just to broadcast in a big monitor to allow multiple workmates to check that information. Again, I don't think that would be too hard to implement. I remember a similar feature was available in the first versions of the product, way back in the 90's (yes, I'm that old :-) )
    • Sometimes, depending on what screen you are, the solution can be a little slow. I'm not saying the whole system is slow, but sometimes that slowness can bother a little.
    • Talking about areas for improvement, one area I think can be improved is the upgrade process. Even for not so large deployments, it can take a lot of time. Having this time decreased would be the right thing to do.
    Eduardo Viero | TrustRadius Reviewer

    Pricing Details

    Atera

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $79 Per Technician

    Atera Editions & Modules

    Edition
    Pro$791
    Growth$1191
    Power$1491
    1. Per Technician
    Additional Pricing Details
    Unlimited devices & agents. No hidden fees. No contracts.

    Cisco Prime LAN Management Solution

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cisco Prime LAN Management Solution Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Atera

    Atera 9.1
    Based on 1 answer
    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Chris Miller | TrustRadius Reviewer

    Cisco Prime LAN Management Solution

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Atera

    Atera 8.9
    Based on 7 answers
    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Terry Irwin | TrustRadius Reviewer

    Cisco Prime LAN Management Solution

    Cisco Prime LAN Management Solution 7.6
    Based on 6 answers
    We are very happy using Cisco Prime LAN Management Solution for the following reason:1- Ease of use with the GUI.2- Very well organized dashboard which can view many statistics on your devices.3- Customized dashboard for different views ( for technical team and executives )4- Schedule configuration templates to use whenever we need on whatever device we want.
    Girgis Hady | TrustRadius Reviewer

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Anonymous | TrustRadius Reviewer

    Cisco Prime LAN Management Solution

    There are various 3rd party tools available in the market which not only supports monitoring of cisco devices but also supports non-cisco devices, even with these capabilities in these 3rd party tools Cisco Prime has maintained a uniqueness in its products being the native tool from Cisco. The uniqueness is about product supportability for given devices and some of the edge features such as configuration management, detailed heatmaps etc
    Nikhil Kumar Sharma | TrustRadius Reviewer

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Anonymous | TrustRadius Reviewer

    Cisco Prime LAN Management Solution

    • It has helped us with our quarterly wireless security testing by pinpointing the location of non-approved access points vs. hunting for them via signal strength.
    • Saves time by helping to identify network health issues before they become a definitive problem causing downtime.
    • With errors detected early, we have noticed our wi-fi network is much more stable thus freeing up our engineer's time elsewhere.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Cisco Prime LAN Management Solution

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