Atera vs Cisco Prime LAN Management Solution

• Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
• Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
• Remote Background Access
• Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
• CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.

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• You can deploy from simple snippets of config to a whole template to multiple devices at the same time. That saves us a lot of time (remember that time is money) when we need to change some setting globally, like adjust a ACL or add new global policy. Doesn't matter how many models of the same equipment you have.
• The Network Topology map is also a great tool for troubleshooting. You can check several aspects of the topology, the connection between the equipment, the status of the connections and even check specific alarms related to that part of the topology (or map). Again, consider that in a multi site, global environment and you'll see the benefits.
• Inventory and firmware updates are also great tools inside the solution. You have check exactly what equipment is outdated and schedule an update with a couple of clicks. You can do that also in a batch, saving a lot of time (and money) and avoid to go handle the equipment one by one, sometimes even needing to have physical access to those equipment.

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• Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
• Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
• Integration with other remote access tools would be helpful.

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• Cisco Prime LMS isn't able to gather metrics from firewalls with multiple contexts, so you need to create each context as a new firewall, which can make it cumbersome and difficult to manage if you have more than 10 contexts.
• The application also doesn't support the latest Cisco technologies such as ACI and UCS, so LMS shouldn't be considered a single pane of glass for all things Cisco.
• It seems that the development of the product has slowed in order to focus on newer offerings from Cisco. It's unfortunate because this product is a good workhorse that chugs right along and doesn't eat up resources like some of Cisco's newer products do.

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• High ROI is beacuse of the licencing model by technician instead of by agent.
• Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
• Give us a good challenge on our customer offer.

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• It has helped us with our quarterly wireless security testing by pinpointing the location of non-approved access points vs. hunting for them via signal strength.
• Saves time by helping to identify network health issues before they become a definitive problem causing downtime.
• With errors detected early, we have noticed our wi-fi network is much more stable thus freeing up our engineer's time elsewhere.

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