Atera vs SolarWinds Engineer's Toolset

Likelihood to Recommend

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.

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Verified User

Professional in Information Technology

Information Technology & Services Company, 1-10 employees

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I have found the toolset especially useful for scanning subnets to discover devices, and for setting up temporary real-time monitors when we are troubleshooting or setting up new connections. The most useful aspect has been the ability to apply the tools to help troubleshoot and pinpoint intermittent issues. More general tools like Orion often do not have the granularity to detect issues like intermittent packet loss which are especially impactful to applications like Voice. The toolset gives us another level of capability to dig into issues.

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Verified User

Manager in Information Technology

Medical Device Company, 10,001+ employees

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Feature Rating Comparison

Atera

SolarWinds Engineer's Toolset

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

Atera

SolarWinds Engineer's Toolset

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

Atera

SolarWinds Engineer's Toolset

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Atera

SolarWinds Engineer's Toolset

Data backup and recovery

Antivirus and malware management

Adinistraor access control

Pros

Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
Remote Background Access
Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.

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Verified User

Project Manager in Information Technology

Computer & Network Security Company, 201-500 employees

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Various monitoring
Stores history
Suggests indices
Helps to find the SQL query text
Helps to see what machines/users the bad queries are coming from
Shows current blocking session

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Verified User

Engineer in Information Technology

Telecommunications Company, 5001-10,000 employees

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Cons

Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
Integration with other remote access tools would be helpful.

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Maycon Menezes

Service Desk Technician

TekworksInformation Technology & Services, 1-10 employees

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Its one of the more expensive solutions
Quite difficult to understand as a beginner
Name has been tarnished due to the password leak

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Tom Shepherd

Technical Architect

Computerworld GroupInformation Technology & Services, 11-50 employees

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Likelihood to Renew

Atera 9.1

Based on 1 answer

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

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Chris Miller

Solutions architect

CPAKManagement Consulting, 11-50 employees

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No score

No answers yet

No answers on this topic

Usability

No score

No answers yet

No answers on this topic

SolarWinds Engineer's Toolset 8.2

Based on 1 answer

Very easy to use and intuitive. Just be careful with the WAN Killer...it does what it says.

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Verified User

Engineer in Information Technology

Law Practice Company, 1001-5000 employees

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Support Rating

Atera 8.7

Based on 7 answers

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

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Terry Irwin

IT Specialist

Grandview Police DepartmentLaw Enforcement, 51-200 employees

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SolarWinds Engineer's Toolset 8.2

Based on 1 answer

Our organization uses it regularly. It is reliable, and we keep finding new uses for it

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Verified User

Engineer in Information Technology

Law Practice Company, 1001-5000 employees

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Alternatives Considered

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.

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Michael Kubelka

Information Technology Manager

Renewal by Andersen St LouisConstruction, 51-200 employees

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I haven't compared any tools similar to SolarWinds Engineer's Toolset. This might be because I'm pretty biased when it comes to monitoring, and reporting solutions. I've found that SolarWinds provides the biggest bang for the buck in my opinion. I'm sure there are other solutions on the market that compete, but I haven't tried any of them because I've been very satisfied with SolarWinds.

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Thomas Osborne

Network System Administrator

CentralSquare TechnologiesInformation Technology & Services, 1001-5000 employees

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Return on Investment

High ROI is beacuse of the licencing model by technician instead of by agent.
Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
Give us a good challenge on our customer offer.

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Dominic Larouche

IT Manager

AD.InfogestionInformation Technology & Services, 1-10 employees

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Spend less time downloading free buggy tools
All the tools in one spot, so you don't have to look around for tools
Get to the solution sooner

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Jacob Garrett

Senior System Engineer

CASTOReal Estate, 201-500 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Atera Editions & Modules

Edition

Pro	$79¹
Growth	$119¹
Power	$149¹

Per Technician

Additional Pricing Details

Unlimited devices & agents. No hidden fees. No contracts.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

SolarWinds Engineer's Toolset Editions & Modules

Edition

One Time Price	$1,585¹

Per Instance

Additional Pricing Details

—

Rating Summary

Atera

SolarWinds Engineer's Toolset

Atera

SolarWinds Engineer's Toolset

Atera

SolarWinds Engineer's Toolset

Atera

SolarWinds Engineer's Toolset

Likelihood to Recommend

Atera

SolarWinds Engineer's Toolset

Feature Rating Comparison

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Data backup and recovery

Antivirus and malware management

Adinistraor access control

Pros

Atera

SolarWinds Engineer's Toolset

Cons

Atera

SolarWinds Engineer's Toolset

Likelihood to Renew

Atera

SolarWinds Engineer's Toolset

Usability

Atera

SolarWinds Engineer's Toolset

Support Rating

Atera

SolarWinds Engineer's Toolset

Alternatives Considered

Atera

SolarWinds Engineer's Toolset

Return on Investment

Atera

SolarWinds Engineer's Toolset

Screenshots

Atera

SolarWinds Engineer's Toolset

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Atera Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

SolarWinds Engineer's Toolset Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison