What users are saying about
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Top Rated
69 Ratings
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34 Ratings

Atera

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Top Rated
69 Ratings
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Score 8.4 out of 100

SolarWinds Engineer's Toolset

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34 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Atera

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.
Anonymous | TrustRadius Reviewer

SolarWinds Engineer's Toolset

I have found the toolset especially useful for scanning subnets to discover devices, and for setting up temporary real-time monitors when we are troubleshooting or setting up new connections. The most useful aspect has been the ability to apply the tools to help troubleshoot and pinpoint intermittent issues. More general tools like Orion often do not have the granularity to detect issues like intermittent packet loss which are especially impactful to applications like Voice. The toolset gives us another level of capability to dig into issues.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
7.9
SolarWinds Engineer's Toolset
Remote monitoring
Atera
7.3
SolarWinds Engineer's Toolset
Network device monitoring
Atera
8.3
SolarWinds Engineer's Toolset
Multiple Server Monitoring
Atera
7.9
SolarWinds Engineer's Toolset
Multi-device monitoring
Atera
8.3
SolarWinds Engineer's Toolset
Automated alerts and notifications
Atera
7.7
SolarWinds Engineer's Toolset

Management Tasks

Atera
7.2
SolarWinds Engineer's Toolset
Patch Management
Atera
7.2
SolarWinds Engineer's Toolset
Service configuration management
Atera
6.6
SolarWinds Engineer's Toolset
Software and hardware inventory
Atera
8.1
SolarWinds Engineer's Toolset
Policy-based automation
Atera
6.8
SolarWinds Engineer's Toolset

Reporting

Atera
7.6
SolarWinds Engineer's Toolset
Performance data reports
Atera
8.1
SolarWinds Engineer's Toolset
Customizable reporting
Atera
7.7
SolarWinds Engineer's Toolset
Data visualization
Atera
7.4
SolarWinds Engineer's Toolset
Risk analysis
Atera
7.1
SolarWinds Engineer's Toolset

Security

Atera
6.9
SolarWinds Engineer's Toolset
Data backup and recovery
Atera
7.3
SolarWinds Engineer's Toolset
Antivirus and malware management
Atera
7.3
SolarWinds Engineer's Toolset
Adinistraor access control
Atera
6.1
SolarWinds Engineer's Toolset

Pros

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

SolarWinds Engineer's Toolset

  • Various monitoring
  • Stores history
  • Suggests indices
  • Helps to find the SQL query text
  • Helps to see what machines/users the bad queries are coming from
  • Shows current blocking session
Anonymous | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

SolarWinds Engineer's Toolset

  • Its one of the more expensive solutions
  • Quite difficult to understand as a beginner
  • Name has been tarnished due to the password leak
Tom Shepherd | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

SolarWinds Engineer's Toolset

No score
No answers yet
No answers on this topic

Usability

Atera

No score
No answers yet
No answers on this topic

SolarWinds Engineer's Toolset

SolarWinds Engineer's Toolset 8.2
Based on 1 answer
Very easy to use and intuitive. Just be careful with the WAN Killer...it does what it says.
Anonymous | TrustRadius Reviewer

Support Rating

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

SolarWinds Engineer's Toolset

SolarWinds Engineer's Toolset 8.2
Based on 1 answer
Our organization uses it regularly. It is reliable, and we keep finding new uses for it
Anonymous | TrustRadius Reviewer

Alternatives Considered

Atera

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.
Michael Kubelka | TrustRadius Reviewer

SolarWinds Engineer's Toolset

I haven't compared any tools similar to SolarWinds Engineer's Toolset. This might be because I'm pretty biased when it comes to monitoring, and reporting solutions. I've found that SolarWinds provides the biggest bang for the buck in my opinion. I'm sure there are other solutions on the market that compete, but I haven't tried any of them because I've been very satisfied with SolarWinds.
Thomas Osborne | TrustRadius Reviewer

Return on Investment

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

SolarWinds Engineer's Toolset

  • Spend less time downloading free buggy tools
  • All the tools in one spot, so you don't have to look around for tools
  • Get to the solution sooner
Jacob Garrett | TrustRadius Reviewer

Screenshots

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

SolarWinds Engineer's Toolset

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Engineer's Toolset Editions & Modules

Edition
One Time Price$1,5851
  1. Per Instance
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Atera
7.9
SolarWinds Engineer's Toolset
8.5

Likelihood to Renew

Atera
9.1
SolarWinds Engineer's Toolset

Usability

Atera
SolarWinds Engineer's Toolset
8.2

Support Rating

Atera
8.7
SolarWinds Engineer's Toolset
8.2

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