What users are saying about
Top Rated
90 Ratings
10 Ratings
Top Rated
90 Ratings
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Score 9 out of 100
10 Ratings
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Score 8 out of 100

Feature Set Ratings

    Incident and problem management

    Atera

    Feature Set Not Supported
    N/A
    8.4

    Spoke

    84%
    Spoke ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    7.3
    73%
    4 Ratings

    Expert directory

    N/A
    0 Ratings
    8.3
    83%
    2 Ratings

    Service restoration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Self-service tools

    N/A
    0 Ratings
    8.6
    86%
    3 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.4
    84%
    3 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.2
    82%
    3 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    ITSM asset management

    Atera

    Feature Set Not Supported
    N/A
    9.0

    Spoke

    90%
    Spoke ranks higher in 2/2 features

    Configuration mangement

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Policy and contract enforcement

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Change management

    Atera

    Feature Set Not Supported
    N/A
    8.3

    Spoke

    83%
    Spoke ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.6
    86%
    3 Ratings

    Change calendar

    N/A
    0 Ratings
    8.3
    83%
    2 Ratings

    Service-level management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Attribute Ratings

    • Atera is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    8.4

    Spoke

    84%
    4 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    Spoke

    N/A
    0 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings
    8.0

    Spoke

    80%
    2 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Spoke

    Spoke is well suited to ingesting the myriad questions and requests I get throughout my workday. If I receive requests directly, they make it easy to change those requests into tickets, which helps my team track and demonstrate the work that we do. Spoke is also great for auto-answering common issues and questions. It only takes three of the same general question for it to start recognizing and offering the answer from our KB. Spoke has also been a great partner in helping our team be more efficient and more effective, something we never got with our old provider. I can’t emphasize enough that Spoke is NOT for external-facing helpdesks. It’s just not. It works best for teams that are supporting their own colleagues. I would also say that, at the moment, it doesn’t scale well past a few hundred users. They’re implementing features this year that will be more helpful for that sort of thing. But it does work great for remote support!
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Spoke

    • Routes questions to the right team or person via Slack, email or text
    • Obtain status updates on current job requests
    • Allows IT to follow up more efficiently on the job requests from employees
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Spoke

    • Newer company, a lot of features on the road map that aren't yet available.
    • A few bugs with the Slack integration.
    • Filtering/searching tickets is not intuitive.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    Spoke

    Starting Price

    Editions & Modules

    Spoke editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Atera

      As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
      Read full review

      Spoke

      No answers on this topic

      Support Rating

      Atera

      Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
      Read full review

      Spoke

      Any questions we've had were fielded in a very timely manner and their staff have been very helpful in our launch and ongoing inquiries. Internally, it has been very well received amongst staff and has increased efficiency, company wide
      Read full review

      Alternatives Considered

      Atera

      We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
      Read full review

      Spoke

      Spoke is just... easier. Easier to set up and easier to use, for both admins and users. We already have asset management and didn’t necessarily need our ticketing system to be directly connected to it. We wanted a product that was friendly to use, not crazy expensive, and didn’t require us to purchase an implementation package and/or a multi-day training package to roll-out. It’s not rocket science!
      Read full review

      Return on Investment

      Atera

      • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
      Read full review

      Spoke

      • Spoke has been very cost efficient, more than paying for itself in gained productivity hours.
      Read full review

      Screenshots

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