What users are saying about
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Top Rated
82 Ratings
3 Ratings

Atera

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Top Rated
82 Ratings
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Score 8.9 out of 100
3 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • Atera ranks higher in 4 feature sets: Monitoring Tasks, Management Tasks, Reporting, Security

Monitoring Tasks

8.5

Atera

85%
7.4

Uptrends

74%
Atera ranks higher in 4/5 features

Remote monitoring

8.5
85%
51 Ratings
8.1
81%
2 Ratings

Network device monitoring

7.8
78%
41 Ratings
8.9
89%
2 Ratings

Multiple Server Monitoring

8.9
89%
50 Ratings
7.0
70%
1 Rating

Multi-device monitoring

8.7
87%
51 Ratings
6.0
60%
1 Rating

Automated alerts and notifications

8.6
86%
52 Ratings
7.1
71%
2 Ratings

Management Tasks

7.8

Atera

78%
7.5

Uptrends

75%
Atera ranks higher in 2/4 features

Patch Management

8.0
80%
50 Ratings
7.0
70%
1 Rating

Service configuration management

7.8
78%
44 Ratings
8.0
80%
1 Rating

Software and hardware inventory

8.4
84%
51 Ratings
7.0
70%
1 Rating

Policy-based automation

7.0
70%
39 Ratings
8.0
80%
1 Rating

Reporting

8.0

Atera

80%
7.7

Uptrends

77%
Atera ranks higher in 3/4 features

Performance data reports

8.5
85%
46 Ratings
8.0
80%
2 Ratings

Customizable reporting

7.8
78%
42 Ratings
7.0
70%
2 Ratings

Data visualization

7.8
78%
43 Ratings
8.9
89%
2 Ratings

Risk analysis

8.0
80%
35 Ratings
7.0
70%
1 Rating

Security

7.8

Atera

78%
7.3

Uptrends

73%
Atera ranks higher in 2/3 features

Data backup and recovery

7.6
76%
26 Ratings
8.0
80%
1 Rating

Antivirus and malware management

7.8
78%
33 Ratings
6.0
60%
1 Rating

Administrator access control

8.0
80%
83 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Atera is rated higher in 1 area: Support Rating
  • Uptrends is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.9

Atera

89%
53 Ratings
9.0

Uptrends

90%
2 Ratings

Likelihood to Renew

9.1

Atera

91%
1 Rating

Uptrends

N/A
0 Ratings

Support Rating

8.9

Atera

89%
7 Ratings
7.0

Uptrends

70%
2 Ratings

Likelihood to Recommend

Atera

For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
Mike Ward | TrustRadius Reviewer

Uptrends

Uptrends has more than 100 checkpoints all around the world. Which helps to track product performance and uptime in 1, 5, 10, or more minutes check interval. Alerts with error info got during checks help to determine issue type and transfer it to the relevant department. A synthetic check needs some improvements to cover standard web application needs, but recording those scripts is very easy with google extension.
Lasha Jojua | TrustRadius Reviewer

Pros

Atera

  • Easy to deploy, both in general or to a specific customer.
  • Remote management tools that are in line with every other major solution out there.
  • Real-time alerts that allow for easy monitoring of vital systems.
  • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
Caleb Yankus | TrustRadius Reviewer

Uptrends

  • Monitors downtime.
  • Waterfall of resources when loading pages.
Bryan Henry | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

Uptrends

  • Custom alert text option on mail
  • The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.
Lasha Jojua | TrustRadius Reviewer

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$99 per month

Atera Editions & Modules

Edition
Pro$991
Growth$1291
Power$1691
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

Uptrends

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Uptrends Editions & Modules

Additional Pricing Details

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

Uptrends

No score
No answers yet
No answers on this topic

Support Rating

Atera

Atera 8.9
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

Uptrends

Uptrends 7.0
Based on 2 answers
Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.
Lasha Jojua | TrustRadius Reviewer

Alternatives Considered

Atera

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
Anonymous | TrustRadius Reviewer

Uptrends

The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.
Lasha Jojua | TrustRadius Reviewer

Return on Investment

Atera

  • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
Anonymous | TrustRadius Reviewer

Uptrends

  • Ability to monitor uptime.
  • Cost savings over competitors.
Bryan Henry | TrustRadius Reviewer

Screenshots

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