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101 Ratings
101 Ratings
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Score 6.8 out of 101
25 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

Oracle ATG

I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches
Joseph R. Sweeney profile photo

Oracle Commerce Cloud

At the moment I don't know of any scenario where it is not well suited. Maybe because of missing functionalities which will come in a different release. I would recommend postponing using Commerce Cloud. But as development usually takes place in Sprints, at least in our projects, I can recommend to start implementing the basic and start with the missing functionalities as soon as they are included in the new Cloud version. But this needs to be aligned with Oracle. So an assessment needs to be done upfront.
In any case, I can always recommend going with OCC, keeping in mind the other integrated products offered by Oracle.
Heiko Mock profile photo

Feature Rating Comparison

Online Storefront

Oracle ATG
6.8
Oracle Commerce Cloud
8.2
Product catalog & listings
Oracle ATG
7.7
Oracle Commerce Cloud
8.3
Product management
Oracle ATG
8.5
Oracle Commerce Cloud
8.2
Bulk product upload
Oracle ATG
5.9
Oracle Commerce Cloud
8.5
Branding
Oracle ATG
7.0
Oracle Commerce Cloud
8.5
Mobile storefront
Oracle ATG
5.9
Oracle Commerce Cloud
7.7
Product variations
Oracle ATG
7.7
Oracle Commerce Cloud
7.7
Website integration
Oracle ATG
6.4
Oracle Commerce Cloud
8.1
Visual customization
Oracle ATG
7.4
Oracle Commerce Cloud
8.6
CMS
Oracle ATG
4.9
Oracle Commerce Cloud
8.0

Online Shopping Cart

Oracle ATG
5.1
Oracle Commerce Cloud
8.8
Abandoned cart recovery
Oracle ATG
4.4
Oracle Commerce Cloud
8.9
Checkout user experience
Oracle ATG
5.8
Oracle Commerce Cloud
8.8

Online Payment System

Oracle ATG
4.7
Oracle Commerce Cloud
8.5
eCommerce security
Oracle ATG
4.7
Oracle Commerce Cloud
8.5

eCommerce Marketing

Oracle ATG
5.5
Oracle Commerce Cloud
8.1
Promotions & discounts
Oracle ATG
7.3
Oracle Commerce Cloud
8.6
Personalized recommendations
Oracle ATG
4.3
Oracle Commerce Cloud
8.6
SEO
Oracle ATG
4.8
Oracle Commerce Cloud
7.3

eCommerce Business Management

Oracle ATG
5.3
Oracle Commerce Cloud
8.6
Multi-site management
Oracle ATG
7.3
Oracle Commerce Cloud
8.5
Order processing
Oracle ATG
6.0
Oracle Commerce Cloud
8.9
Inventory management
Oracle ATG
4.0
Oracle Commerce Cloud
8.5
Shipping
Oracle ATG
4.4
Oracle Commerce Cloud
8.5
Custom functionality
Oracle ATG
4.9
Oracle Commerce Cloud
8.5

Pros

  • Easily customizable dashboards that are versatile and fit the needs of different departments within a company.
  • Search tool is unparalleled and provides multiple parameters for narrowing down your query in a jiffy.
  • Customer service is always available and can be accessed through both email and phone around the clock.
Joseph R. Sweeney profile photo
  • OCC has internationalization capabilities and makes it easy to build multinational and multilingual online shops.
  • A business user can easily extend the catalog structure by adding new product attributes. They can also change the look and feel/design of the page without development.
  • It is easy to add new functionalities by creating some widgets which can be uploaded to the target environment. So it is very easy to extend the payment gateway and add new payment providers.
  • Release cycles are much shorter and less CRs are needed.
Heiko Mock profile photo

Cons

  • The schema design within ATG is poor. It does not follow accepted standards. For example, column naming is inconsistent and generalized, with multiple (unrelated) tables using column names like "ID" as primary/foreign keys. This is a barrier to an intuitive understanding of the schema. Out of the box, the schema is missing many important foreign key relationships. In fact, the publishing schema explicitly prohibits FK relationships, causing data inconsistencies when ATG's black-box algorithms fail. We've built an impressive arsenal of custom scripts specifically for handling the many exceptions and orphan conditions that arise from this design practice.
  • The job scheduler is poorly designed. It uses a database table to manage message queueing. The processes flows as follows: Messages are inserted into a table. Then, a scheduled process selects messages, applies them, updates the message row on success/failure, then goes back and looks for messages that are "complete" in order to delete them. It performs this in a serialized loop that is inefficient and heavy on database resources. There are far better ways for processing message queues than trying to leverage a database.
Sean Scott profile photo
  • There is no integrated IDE. Development takes place outside of the Cloud and needs to be uploaded after every change.
  • No versioning of the code within the cloud. It needs to be done in external systems.
  • The code can be changed in the cloud, but then needs to be backported into the IDE and the version control system.
Heiko Mock profile photo

Alternatives Considered

We're married to Oracle ATG Web Commerce for the time being, and have been users for about six years now. We are slowly moving auxiliary features out of ATG and into custom in house solutions that give us purpose built, more responsive, and more appropriate functionality. Eventually, ATG will serve only core features like catalog management and order processing. All other activities will be handled externally as microservices that we control, rather than relying on the black box of ATG.
Sean Scott profile photo
OCC is PCI compliant which is very important for customers. Magento had problems regarding this in the past. Furthermore, Oracle Cloud Datacenter is PCI compliant, so there is no need to do an audit by the Oracle customer. Oracle's CX Suite offers more functionalities to provide a full and rich user experience.
Heiko Mock profile photo

Return on Investment

  • We've been on ATG for several years so it's difficult to quantify its impact on AOV and conversion compared to other products.
  • Mobile in ATG is not the greatest. We chose to abandon ATG's native mobile offering in favor of a more flexible and fluid mobile engine built in house at less expense and requiring lower maintenance.
Sean Scott profile photo
  • Our customers where always happy with the results. Maintenance cost could be redruced, and conversion rate, average order value, etc. could be increased.
Heiko Mock profile photo

Pricing Details

Oracle ATG

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Oracle Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details