What users are saying about

Oracle ATG

100 Ratings

Oracle ATG

100 Ratings
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Score 6.8 out of 101

Oracle Commerce Cloud

25 Ratings
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Score 7.6 out of 101

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Likelihood to Recommend

Oracle ATG

I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches
Joseph R. Sweeney profile photo

Oracle Commerce Cloud

Oracle Commerce Cloud seems to have a lot of ties to other systems (of course, other Oracle systems, but also others) which can ultimately provide a lot of additional benefits by having multiple systems talk to each other. For example, marketing automation can interact with OCC and an ERP system.The user friendliness is certainly the most beneficial - we've previously had to rely on an overwhelmed IT and programming staff, whereas now marketing can deal with far more backend items. A/B testing items on a live page and automatically implementing the "winning" variable is hugely beneficial - especially since marketing can endlessly try new things easily.However, the initial implementation and build out still seems difficult and fraught with the possibility of difficult to fix errors. Documentation appears to be sparse, or at least spread across a wide variety of areas. A step-by-step onboarding process would help.
Michael Weissberg profile photo

Feature Rating Comparison

Online Storefront

Oracle ATG
6.8
Oracle Commerce Cloud
8.1
Product catalog & listings
Oracle ATG
7.7
Oracle Commerce Cloud
8.3
Product management
Oracle ATG
8.5
Oracle Commerce Cloud
8.2
Bulk product upload
Oracle ATG
5.9
Oracle Commerce Cloud
8.5
Branding
Oracle ATG
7.0
Oracle Commerce Cloud
8.5
Mobile storefront
Oracle ATG
5.9
Oracle Commerce Cloud
7.7
Product variations
Oracle ATG
7.7
Oracle Commerce Cloud
7.7
Website integration
Oracle ATG
6.4
Oracle Commerce Cloud
8.0
Visual customization
Oracle ATG
7.4
Oracle Commerce Cloud
8.5
CMS
Oracle ATG
4.9
Oracle Commerce Cloud
7.9

Online Shopping Cart

Oracle ATG
5.1
Oracle Commerce Cloud
8.8
Abandoned cart recovery
Oracle ATG
4.4
Oracle Commerce Cloud
8.8
Checkout user experience
Oracle ATG
5.8
Oracle Commerce Cloud
8.8

Online Payment System

Oracle ATG
4.7
Oracle Commerce Cloud
8.5
eCommerce security
Oracle ATG
4.7
Oracle Commerce Cloud
8.5

eCommerce Marketing

Oracle ATG
5.5
Oracle Commerce Cloud
8.1
Promotions & discounts
Oracle ATG
7.3
Oracle Commerce Cloud
8.5
Personalized recommendations
Oracle ATG
4.3
Oracle Commerce Cloud
8.5
SEO
Oracle ATG
4.8
Oracle Commerce Cloud
7.3

eCommerce Business Management

Oracle ATG
5.3
Oracle Commerce Cloud
8.5
Multi-site management
Oracle ATG
7.3
Oracle Commerce Cloud
8.5
Order processing
Oracle ATG
6.0
Oracle Commerce Cloud
8.8
Inventory management
Oracle ATG
4.0
Oracle Commerce Cloud
8.5
Shipping
Oracle ATG
4.4
Oracle Commerce Cloud
8.5
Custom functionality
Oracle ATG
4.9
Oracle Commerce Cloud
8.5

Pros

  • Product and SKU management
  • Product page display
Sean Scott profile photo
  • OCC is mobile friendly and you can create different views easily
  • IT does not need to be involved in adding and modifying products - the backend user interface is easy for marketing to work within
  • A/B testing is extremely easy, requires absolutely no programming, and allows marketing to continuously optimize the website - live - and automatically implement the best working results
Michael Weissberg profile photo

Cons

  • The schema design within ATG is poor. It does not follow accepted standards. For example, column naming is inconsistent and generalized, with multiple (unrelated) tables using column names like "ID" as primary/foreign keys. This is a barrier to an intuitive understanding of the schema. Out of the box, the schema is missing many important foreign key relationships. In fact, the publishing schema explicitly prohibits FK relationships, causing data inconsistencies when ATG's black-box algorithms fail. We've built an impressive arsenal of custom scripts specifically for handling the many exceptions and orphan conditions that arise from this design practice.
  • The job scheduler is poorly designed. It uses a database table to manage message queueing. The processes flows as follows: Messages are inserted into a table. Then, a scheduled process selects messages, applies them, updates the message row on success/failure, then goes back and looks for messages that are "complete" in order to delete them. It performs this in a serialized loop that is inefficient and heavy on database resources. There are far better ways for processing message queues than trying to leverage a database.
Sean Scott profile photo
  • Initial implementation for us has been particularly expensive, and requires the use of multiple partners. Onboarding and initial build out can be difficult, with some potential far-reaching errors.
  • We've discovered from others in our use case, that if an error is made in initial product definition and hierarchy setup, they live in the instance permanently.
  • Specifically, within search, it will only search 'products,' so things like warranties, articles, or other content wouldn't show up unless literally everything is an independent product.
Michael Weissberg profile photo

Alternatives Considered

We're married to Oracle ATG Web Commerce for the time being, and have been users for about six years now. We are slowly moving auxiliary features out of ATG and into custom in house solutions that give us purpose built, more responsive, and more appropriate functionality. Eventually, ATG will serve only core features like catalog management and order processing. All other activities will be handled externally as microservices that we control, rather than relying on the black box of ATG.
Sean Scott profile photo
OCC is PCI compliant which is very important for customers. Magento had problems regarding this in the past. Furthermore, Oracle Cloud Datacenter is PCI compliant, so there is no need to do an audit by the Oracle customer. Oracle's CX Suite offers more functionalities to provide a full and rich user experience.
Heiko Mock profile photo

Return on Investment

  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
Joseph R. Sweeney profile photo
  • We anticipate mobile traffic bounce rate to drop significantly and conversion rates to increase. We're still to early on in our implementation to confirm these findings.
Michael Weissberg profile photo

Pricing Details

Oracle ATG

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Oracle Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details