What users are saying about
102 Ratings
102 Ratings
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Score 7 out of 100
40 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Oracle ATG

I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches
Joseph R. Sweeney | TrustRadius Reviewer

Oracle Commerce Cloud

With development of Audiences, OCC is particularly well suited for providing UTM and geographic based personalization. We are a relatively small company with just one designer, one front end developer and four merchandisers so there are limits to how granular we can get in using the tools. There are also extensive B2B services available that we do not use at all. For smaller companies, OCC, may be more horsepower than they need.
Russell Glitman | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Oracle ATG
8.3
Oracle Commerce Cloud
7.7
Product catalog & listings
Oracle ATG
8.0
Oracle Commerce Cloud
8.3
Product management
Oracle ATG
8.1
Oracle Commerce Cloud
7.5
Bulk product upload
Oracle ATG
7.0
Oracle Commerce Cloud
8.3
Branding
Oracle ATG
8.9
Oracle Commerce Cloud
7.0
Mobile storefront
Oracle ATG
7.0
Oracle Commerce Cloud
7.8
Product variations
Oracle ATG
8.0
Oracle Commerce Cloud
8.1
Website integration
Oracle ATG
8.8
Oracle Commerce Cloud
8.6
Visual customization
Oracle ATG
9.8
Oracle Commerce Cloud
7.8
CMS
Oracle ATG
8.7
Oracle Commerce Cloud
6.1

Online Shopping Cart

Oracle ATG
8.3
Oracle Commerce Cloud
8.0
Abandoned cart recovery
Oracle ATG
8.6
Oracle Commerce Cloud
7.8
Checkout user experience
Oracle ATG
7.9
Oracle Commerce Cloud
8.2

Online Payment System

Oracle ATG
8.6
Oracle Commerce Cloud
8.1
eCommerce security
Oracle ATG
8.6
Oracle Commerce Cloud
8.1

eCommerce Marketing

Oracle ATG
7.5
Oracle Commerce Cloud
8.2
Promotions & discounts
Oracle ATG
7.9
Oracle Commerce Cloud
8.2
Personalized recommendations
Oracle ATG
7.8
Oracle Commerce Cloud
8.2
SEO
Oracle ATG
6.9
Oracle Commerce Cloud
8.2

eCommerce Business Management

Oracle ATG
8.4
Oracle Commerce Cloud
7.2
Multi-site management
Oracle ATG
8.9
Oracle Commerce Cloud
7.4
Order processing
Oracle ATG
8.8
Oracle Commerce Cloud
7.5
Inventory management
Oracle ATG
6.8
Oracle Commerce Cloud
7.2
Shipping
Oracle ATG
7.7
Oracle Commerce Cloud
7.2
Custom functionality
Oracle ATG
9.6
Oracle Commerce Cloud
6.6

Pros

Oracle ATG

  • The product allows you to customize/personalize the eCommerce experience for each user.
  • It lets you load different catalogs and/or prices for different customers.
  • It allows sales staff to log in to their own accounts and "impersonate" a customer account to gain access to their order history, place an order on their behalf, etc.
Anonymous | TrustRadius Reviewer

Oracle Commerce Cloud

  • OCC has internationalization capabilities and makes it easy to build multinational and multilingual online shops.
  • A business user can easily extend the catalog structure by adding new product attributes. They can also change the look and feel/design of the page without development.
  • It is easy to add new functionalities by creating some widgets which can be uploaded to the target environment. So it is very easy to extend the payment gateway and add new payment providers.
  • Release cycles are much shorter and less CRs are needed.
Heiko Mock | TrustRadius Reviewer

Cons

Oracle ATG

  • The schema design within ATG is poor. It does not follow accepted standards. For example, column naming is inconsistent and generalized, with multiple (unrelated) tables using column names like "ID" as primary/foreign keys. This is a barrier to an intuitive understanding of the schema. Out of the box, the schema is missing many important foreign key relationships. In fact, the publishing schema explicitly prohibits FK relationships, causing data inconsistencies when ATG's black-box algorithms fail. We've built an impressive arsenal of custom scripts specifically for handling the many exceptions and orphan conditions that arise from this design practice.
  • The job scheduler is poorly designed. It uses a database table to manage message queueing. The processes flows as follows: Messages are inserted into a table. Then, a scheduled process selects messages, applies them, updates the message row on success/failure, then goes back and looks for messages that are "complete" in order to delete them. It performs this in a serialized loop that is inefficient and heavy on database resources. There are far better ways for processing message queues than trying to leverage a database.
Sean Scott | TrustRadius Reviewer

Oracle Commerce Cloud

  • Absence of an IDE - Changes that our developers make on their local IDEs have to be uploaded back to the Cloud, and vice-versa. It would be nice to make these edits/changes in real-time.
  • Pricing models need improvements - Pricing models are pretty harsh and probably out of the scope for medium-sized companies and smaller.
  • Slow transaction processing - Not something that happens very often, but there will be times where it takes over 10 seconds for a given transaction to be processed.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle ATG

No score
No answers yet
No answers on this topic

Oracle Commerce Cloud

Oracle Commerce Cloud 9.1
Based on 1 answer
Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more
Felicia DiSano | TrustRadius Reviewer

Alternatives Considered

Oracle ATG

Hibernate and JSF are both good, but for setting up and running an eCommerce system, you will need to start to build the site from scratch. ATG will allow a company to accomplish this task faster and it has a good and powerful framework to support the site.
Jane Peng | TrustRadius Reviewer

Oracle Commerce Cloud

We weighed a few different options, including adjusting our own custom solution, but ultimately chose OCC due to Oracle's backing and integration with other Oracle items, which we also acquired (ERP, project management, etc.). Really, it's about a stable ecosystem with a massive amount of resources behind it - we're confident that any issues we run into can either be easily fixed, or it's a large enough ecosystem with users that there's an acceptable workaround that someone already has found. AI integration out-of-the-box is pretty great, too.
Michael Weissberg | TrustRadius Reviewer

Return on Investment

Oracle ATG

  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
Joseph R. Sweeney | TrustRadius Reviewer

Oracle Commerce Cloud

  • There are a lot of contributors to our site growth, but with revenue up 20% year-over-year in 2018, OCC played a decisive role.
  • Mobile traffic grew 22% year-over-year in 2018.
  • Conversion and AOV are also both up year-over-year.
Russell Glitman | TrustRadius Reviewer

Pricing Details

Oracle ATG

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle ATG
6.9
Oracle Commerce Cloud
7.1

Likelihood to Renew

Oracle ATG
Oracle Commerce Cloud
9.1

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