20 Ratings
45 Ratings
20 Ratings
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Score 7.6 out of 100
45 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.2 out of 100

Feature Set Ratings

    Billing and Claims Management

    athenaIDX

    Feature Set Not Supported
    N/A
    4.6

    eClinicalWorks

    46%
    eClinicalWorks ranks higher in 5/5 features

    Real-time eligibility verification

    N/A
    0 Ratings
    4.6
    46%
    17 Ratings

    Claims management

    N/A
    0 Ratings
    4.2
    42%
    15 Ratings

    Coding

    N/A
    0 Ratings
    5.1
    51%
    16 Ratings

    Patient billing

    N/A
    0 Ratings
    5.1
    51%
    16 Ratings

    Financial Reporting

    N/A
    0 Ratings
    4.2
    42%
    15 Ratings

    Patient Scheduling

    athenaIDX

    Feature Set Not Supported
    N/A
    3.6

    eClinicalWorks

    36%
    eClinicalWorks ranks higher in 5/5 features

    Rule-based scheduling

    N/A
    0 Ratings
    4.4
    44%
    21 Ratings

    Automated appointment reminders

    N/A
    0 Ratings
    4.6
    46%
    17 Ratings

    Automated patient check-in

    N/A
    0 Ratings
    2.4
    24%
    17 Ratings

    Multi-location support

    N/A
    0 Ratings
    1.7
    17%
    20 Ratings

    Calendar interface

    N/A
    0 Ratings
    4.9
    49%
    17 Ratings

    Electronic Medical Records

    athenaIDX

    Feature Set Not Supported
    N/A
    3.3

    eClinicalWorks

    33%
    eClinicalWorks ranks higher in 10/10 features

    Charting / document management

    N/A
    0 Ratings
    2.6
    26%
    25 Ratings

    Templates

    N/A
    0 Ratings
    3.9
    39%
    23 Ratings

    Patient portal

    N/A
    0 Ratings
    3.9
    39%
    20 Ratings

    Mobile/tablet support

    N/A
    0 Ratings
    6.1
    61%
    15 Ratings

    Fax integration

    N/A
    0 Ratings
    2.9
    29%
    22 Ratings

    Integration with other EMR and PM systems

    N/A
    0 Ratings
    1.6
    16%
    18 Ratings

    Workflow automation

    N/A
    0 Ratings
    1.5
    15%
    23 Ratings

    Speech recognition

    N/A
    0 Ratings
    5.2
    52%
    15 Ratings

    Customization

    N/A
    0 Ratings
    2.4
    24%
    20 Ratings

    E-prescribing

    N/A
    0 Ratings
    2.7
    27%
    23 Ratings

    Medical Security and Privacy

    athenaIDX

    Feature Set Not Supported
    N/A
    4.0

    eClinicalWorks

    40%
    eClinicalWorks ranks higher in 4/4 features

    HIPAA compliance

    N/A
    0 Ratings
    7.9
    79%
    41 Ratings

    Role-based permission levels

    N/A
    0 Ratings
    3.3
    33%
    22 Ratings

    Data backups and redundancy

    N/A
    0 Ratings
    3.3
    33%
    20 Ratings

    Local mode / networking failsafe

    N/A
    0 Ratings
    1.4
    14%
    17 Ratings

    Workflow and Scale

    athenaIDX

    Feature Set Not Supported
    N/A
    2.3

    eClinicalWorks

    23%
    eClinicalWorks ranks higher in 3/3 features

    Task tracking

    N/A
    0 Ratings
    2.3
    23%
    19 Ratings

    Specialty-specific workflows

    N/A
    0 Ratings
    2.4
    24%
    20 Ratings

    Multi-office / multi-physician capabilities

    N/A
    0 Ratings
    2.3
    23%
    21 Ratings

    Attribute Ratings

    • athenaIDX is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.6

    athenaIDX

    76%
    9 Ratings
    1.9

    eClinicalWorks

    19%
    25 Ratings

    Likelihood to Renew

    athenaIDX

    N/A
    0 Ratings
    2.0

    eClinicalWorks

    20%
    1 Rating

    Usability

    athenaIDX

    N/A
    0 Ratings
    2.2

    eClinicalWorks

    22%
    4 Ratings

    Performance

    athenaIDX

    N/A
    0 Ratings
    4.0

    eClinicalWorks

    40%
    2 Ratings

    Support Rating

    athenaIDX

    N/A
    0 Ratings
    1.1

    eClinicalWorks

    11%
    4 Ratings

    In-Person Training

    athenaIDX

    N/A
    0 Ratings
    2.0

    eClinicalWorks

    20%
    1 Rating

    Implementation Rating

    athenaIDX

    N/A
    0 Ratings
    4.0

    eClinicalWorks

    40%
    2 Ratings

    Likelihood to Recommend

    athenahealth

    Athena is a well-suited electronic medical record system for those professionals that work in a medical center, hospital, clinic, and/or outpatient clinic that need to provide frequent and accurate documentation for insurance providers and all other members of the care team. It might be less appropriate for a small agency.
    Read full review

    eClinicalWorks

    eClinicalWorks should be used in most medical situations. The program generally speaking works the way it should keeping track of patient records and the like. They have recently added an inpatient module for ASCs. Seems to work pretty well for smaller practices that don't require a lot of additional features or integrations.
    Read full review

    Pros

    athenahealth

    • One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
    • CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
    • Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
    • One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.
    Read full review

    eClinicalWorks

    • One of the strengths of ECW can also be a weakness depending on the user's perception. ECW has a lot of redundancies. There are multiple pathways to perform a task. It can be appealing to advanced computer users because of the versatility. I have found that it tends to confuse lesser experienced computer users.
    • The creation of templates is very easy and any provider in our system can create one. It definitely makes documentation more efficient. By creating a set of templates for the clinic, we are able to standardize the orders/procedures along established guidelines.
    • We have converted our scheduling to open access. ECW allows us to set the follow up time and the end of the visit and then an alert is created. Front office staff can run the report and schedule patients closer to the actual time. It has improved our no show/cancellation rates.
    Read full review

    Cons

    athenahealth

    • Statements print only current open accounts, would be nice to print a total statement for patients so they can see if payments are split between open and closed/zeroed out accounts
    • Ability to create custom reports
    Read full review

    eClinicalWorks

    • Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
    • Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
    • Training videos would be helpful on their support website.
    Read full review

    Pricing Details

    athenaIDX

    Starting Price

    Editions & Modules

    athenaIDX editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      eClinicalWorks

      Starting Price

      Editions & Modules

      eClinicalWorks editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        athenahealth

        No answers on this topic

        eClinicalWorks

        If we had an option to easily switch to another EMR product we would. However, an EMR keeps you invested solidly in it - once you've started you're then going to be stuck with it. The investment into the data in the system are such that you have no real option to back out of what you are in and move into something else. Again, if we could, we would immediately move to another EMR. The ability to use it and be supported by the vendor has decreased nearly to the point of inability to use.
        Read full review

        Usability

        athenahealth

        No answers on this topic

        eClinicalWorks

        [In my opinion] the features allowed by the system are not designed for providers. [I think] the systems are inefficient, and new features tend to be "bolt on" features either as products purchased and added from other providers or simply a module created and strapped onto the software. There doesn't seem to be much idea around making things easier for the provider, though they like to state that provider burnout is something they are working on.
        Read full review

        Performance

        athenahealth

        No answers on this topic

        eClinicalWorks

        I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
        Read full review

        Support Rating

        athenahealth

        No answers on this topic

        eClinicalWorks

        You put in support cases through a support portal. [I believe] for no apparent reason, the company decided that their support cannot have access to actual patient records and as a result, it's required that they have to connect remotely to a computer system in our network, and log in as one of our users to do anything. This also entails that they are completely incapable of diagnosing problems and require significant amounts of user input and time to try and begin any sort of work on the problems. [In my opinion] this takes away from patient care and other concerns. Also, while you can put in as detailed a ticket as you want, when you are called, you have to go over the ticket again, as they don't seem to read or care what you put in, as it's more important to them to go over everything in painful detail. Often times you must explain to the tech how the process works. In the past month, we were upgraded overnight with zero warning, which caused issues the following day as we had to update every single computer in our network (over 300) and it requires administrative privileges so couldn't be done by a user. This also doesn't update any information in the programs list, so there's no way to tell whether the update happened or not.
        Read full review

        In-Person Training

        athenahealth

        No answers on this topic

        eClinicalWorks

        Paid for training, did not help. They trained prior to go-live, but it was so long ahead that users weren't able to function well when it actually happened, they seemed unable to provide adequate support. [In my experience] further support is typically very boilerplate, and is thus not useful, and has additional cost.
        Read full review

        Implementation Rating

        athenahealth

        No answers on this topic

        eClinicalWorks

        It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
        Read full review

        Alternatives Considered

        athenahealth

        During my medical rotations I have used multiple products similar to Centricity, but I found Centricity to be one of the easiest to use and one of the easiest systems to learn
        Read full review

        eClinicalWorks

        I was attracted by the final note format of ECW. I said then and still say that most EMR's clinical notes are terrible to try to read and follow in orderly fashion by comparison...BUT the devil is in the data entry and that is where "you live" as a clinician. Incredibly frustrating software because of inflexibility and restrictions of multi level data fields that can only be opened one at a time (i.e. no "toggling" between windows... ooen read and close...then reopen other data entry window....then close and repeat if you need to refer back to original window of data. This applies throughout the software and is due to its reliance on SQL architecture from what I have been told). Kills productivity.
        Read full review

        Return on Investment

        athenahealth

        • Medication Management has taken a negative impact on our clinicians, the ease of use changed into a complicated process.
        Read full review

        eClinicalWorks

        • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
        Read full review

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