Atlassian Confluence vs. CYPHER Learning vs. MadCap Xyleme

I would recommend Atlassian Confluence for companies that want to have internal documentation and minimum governance processes to ensure documentation is useful and doesn't have a lot of duplicated and non-updated content. I wouldn't recommend Atlassian Confluence for companies with a low budget since this product might be a little costly (especially with add-ons).

Incentivized

If you are looking for a charged LMS with extensive functionality for your business, then the matrix will definitely suit you. There is everything for the start and for the comfortable work further.If you need something simple to get started, then I advise you to look for other solutions.

Incentivized

Well-suited:

1. Building and keeping up to date modular content (blocks).
2. Maintaining and updating large content library where meaning team members might be working on the same content but using the content in different context (e.g. learning and internal comms).
3. Creating learning content by new/recently onboarded team members.
4. Create simple learning courses with some level of interactively, medium interactivity (tabs, image maps, slider reveal images), create different types of knowledge checks/assessments from multiple choice to drag and drop activities); embed videos and other HTML elements .
5. Integrate with LMS, apply SCORM rules etc
6. Better to use in combination with other media creation tools like Vyond, Storyline. Some things can get tricky (compatibility).

Less appropriate: 1. If you need to build highly interactive learning experience 2. When you don't have a team member you can dedicate specifically to customize templates in Xyleme for your organizational needs (looks, functionality etc.) or and to train team members on this software. You'd need someone on your team to collaborate with Xyleme closely to customize functions for your organization's needs. 3. When #2 and you want a modern/in trend looking output and not willing to compromise on what it looks and feels.

Incentivized

• Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
• Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
• Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.

Incentivized

• Beautiful design & user experience.
• Variety of course options & business model approaches with in built e-commerce.
• Extensive automation options.

• content reuse (linked content modules). Update content block in one place and it updates in all the other places where this block is used (linked)
• easy to train on and onboard new team members
• flexibility of output templates
• web-based tool - easy to develop directly from browser

Incentivized

• UI Design is very simplistic and basic could make use of more visually interesting colour choices, layout choices, etc.
• Under the 'Content' menu, it defaults to having a landing page for all L1 and L2 category pages. Meaning as long as the broader content category has a sub-category, it still creates a separate landing page. In my team's case, this often creates blank pages, as we only fill out the page at the lowest sub-category (L3).
• Hyperlinks are traditionally shown as blue, however, this results into very monotonously blue pages in cases where a lot of information is being linked.

Incentivized

• Maybe simplification for particular functions

Incentivized

• several features advertised as device agnostic or mobile friendly do not work properly on mobile
• finicky in many ways, sometimes you need to tinker with details for to long to make things work properly
• many UI solutions/elements that are not intuitive at all (even using the tool almost every day you need to make effort to remember how things are done)

Incentivized

I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.

Great for organizing knowledge in a hierarchical format. Seamless for engineering and product teams managing software development. Helps in formatting pages effectively, reducing manual work. Tracks changes well and allows for easy rollbacks. Granular controls for who can view/edit pages. Search function is not great which needs improvement. Hire some google engineers

Incentivized

I do not recall having outages or applications error so far, very reliable and available.

Incentivized

We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.

Incentivized

This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

Incentivized

Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).

This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!

Incentivized

We chose Atlassian Confluence over SharePoint because it's much more user-friendly and intuitive. Atlassian Confluence makes collaboration and knowledge sharing easier with its simpler interface and better search. While SharePoint can be powerful, it often feels clunky and complex, making it harder for our team to actually use it.

Incentivized

MATRIX LMS is easier to use and has a larger feature set than competitor LMS solutions.

This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

Incentivized

• The AI feature which lets me find relevant documents while reading one document is really beneficial.
• Centralising of knowledge systems is one of the key differentiators for large organisations.
• As long as folks keep using Google Docs and Atlassian Confluence, there is going to be a challenge in building a continuum.

Incentivized

• Fully suitable for our business
• WOW effect for our customers

Incentivized

• train and onboard new learning developers on the team quickly and get them started to create courses
• ROI - don't have access to this information

Incentivized