Atlassian's successful try on knowledge and document management
Updated September 17, 2019
Atlassian's successful try on knowledge and document management

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atlassian Confluence
We are currently using Confluence as a knowledge base for a worldwide project. Our usage of Confluence at the moment consists of creating knowledge articles about certain procedures, contact information (about the customer and about our own team), general information such as the SLA and to generate documentation for the customer, as he likes to know what we did to resolve a problem in his environment. Giving access to our customer to see what we have already created on Confluence gave him a lot of confidence in our work as he can see with his own eyes what are the solution and technologies we are using to sustain his working process.
Pros
- Editing of pages on demand, without hassle
- Whole text editor, so you don't need to create things on Office and paste on Confluence
- Atlassian support is amazing!
Cons
- User management can be a bit hard, especially between different companies
- The installation and configuration is not so simple
- The customer's trust in our processes grew as he was now seeing what we did
- Different versions and/or solutions to the same problem are now centralized
We only used internal solutions for knowledge-base management before so I have nothing "official" and marketable to compare.
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