Planning, Collaborating on a Successful Project
August 05, 2016

Planning, Collaborating on a Successful Project

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Atlassian Confluence

We use Confluence as a multi-department digital planning tool. It also serves as a historical marker so we can easily see what was done and cross reference it with web traffic.
  • Straightforward and fairly easy to use the platform.
  • Lets you know when others on the team are accessing the same materials/files.
  • It is quite adaptable to our needs.
  • Unfortunately there are different levels of usability depending on the various web browsers for opening this tool.
  • Functionality is somewhat rigid such as for not being able to easily post screen shots or images for reference.
  • The most important issue is the lack of being able to copy rows or columns easily to move to other files. It is a flaw that will hopefully be fixed.
  • Reduced time spent in managing and planning activities
  • Helped build more accurate, time-based projects
  • Worked well with team project management with sharing and editing projects collaboratively
We use it for project mapping and planning of content for our organization. It can be used in several different scenarios for sharing and managing simple or complex projects.

Confluence Feature Ratings

Task Management
9
Gantt Charts
5
Scheduling
6
Workflow Automation
10
Mobile Access
2
Search
2
Visual planning tools
6
Chat
7
Notifications
9
Discussions
7
Surveys
2
Internal knowledgebase
7
Integrates with GoToMeeting
5
Integrates with Gmail and Google Hangouts
5
Integrates with Outlook
8
Versioning
10
Video files
3
Audio files
5
Document collaboration
10
Access control
10
Advanced security features
6
Integrates with Google Drive
5
Device sync
8

Using Atlassian Confluence

15 - A mix of marketing, communications, IT and Web Services
1 - Web and IT. This tool captures basic project management needs and skills.
  • Project planning
  • Collaboration
  • Cross-functional
  • Content flow
  • Integrates with other internal and external platforms and software
  • Large and small scale planning
  • Wider cross departmental projects
  • More fully integrated in overall content management (currently use for one key function only)
  • Potentially a greater integration with measurement/metrics
Very useful tool for cross collaboration and large scale planning

Evaluating Atlassian Confluence and Competitors

No - This platform helped fill a gap we previously did not have
  • Product Features
  • Product Usability
The project features and usability make this the ideal tool for large scale project planning.
Keep same process. It worked well and we have a lot of success with it.

Atlassian Confluence Implementation

Great process overall
Yes - Adaptable multi phase approach
Change management was a big part of the implementation and was well-handled - Pacing and repeat training helped get over the learning gap
  • Functionality
  • Lack of copy / paste of fields
  • Browser incapatabilities

Atlassian Confluence Support

Good support team, especially in adoption phase of project.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
The overall setup phase was an important time to start out on the right foot.

Using Atlassian Confluence

Overall, a powerful tool we can use in multiple ways with large and small scale projects.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Page tree is such an essential part of this work
  • The wiki approach has helped us use this tool in large scale and small form projects
  • Fairly error proof when working with multiple users at the same time
  • No copy and paste with recognizing fields
  • The lack of recognizing individual rows in order to copy and paste fields is an inherent problem with the tool
  • Need way to integrate metrics/measurement

Atlassian Confluence Reliability

This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
It is always on, always ready. It is very adaptable and reliable.
Pages load quickly. If something closes abruptly (such as the browser), it lets us know when work needs to be reviewed/saved/deleted to avoid any unintentional overrides.