Atlassian Confluence review
March 12, 2025

Atlassian Confluence review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

We use it for internal documentation. The business problems the product addresses is sharing documentation between teams. It's so easy to publish documentation in Atlassian Confluence. It's a good thing that also comes with a big risk: duplicated information. That being said, we should have something to manage all published content.

Pros

  • Write documentation in plain text.
  • Protect internal documentation.
  • Project organization.

Cons

  • Information architecture.
  • Publishing manangement.
  • Reviewing content without the need of so many addons.
  • Positive: We now have a true Knowledge Base that the company can use.
  • Negative: We don't trust 100% on our knowledge base since it has duplicated and non-updated content.
  • Positive: Great access management features.
Atlassian Confluence is a great tool for project management, especially for internal documentation. It has a minimum governance requirement to use its full power. Also, it is a little pricy to unlock its full power as well, so it is not recommended for companies with a low budget in my opinion.
Atlassian Confluence is a super handy hub for sharing ideas and keeping all your docs in one place. While Jira Service Management is more about handling tickets and support issues, Atlassian Confluence really makes teamwork easy. I feel Atlassian Confluence is user-friendly, integrates smoothly with other Atlassian tools, and helps everyone stay in sync. It's great for brainstorming, and project planning as well. Overall, it is a great way to boost collaboration and ensure all team members are on the same page.

Do you think Atlassian Confluence delivers good value for the price?

No

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Confluence go as expected?

No

Would you buy Atlassian Confluence again?

No

I would recommend Atlassian Confluence for companies that want to have internal documentation and minimum governance processes to ensure documentation is useful and doesn't have a lot of duplicated and non-updated content. I wouldn't recommend Atlassian Confluence for companies with a low budget since this product might be a little costly (especially with add-ons).

Confluence Feature Ratings

Task Management
Not Rated
Workflow Automation
Not Rated
Mobile Access
Not Rated
Search
8
Visual planning tools
10
Notifications
8
Discussions
9
Internal knowledgebase
8
Versioning
Not Rated
Video files
10
Audio files
10
Document collaboration
10
Access control
10
Advanced security features
Not Rated
Device sync
Not Rated

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