Item: Atlassian Confluence
Rating: 6
Author: Verified User

Overall Satisfaction with Atlassian Confluence

Use Cases and Deployment Scope

As a researcher, I mainly use Atlassian Confluence as a repository for all the current and past research reports that I can access to and share with other team members. In my team's space, I create pages to summarize the research findings and recommendations, while also attaching other related resources and files. I also leverage other teams' spaces and pages to refer to their resources, such as current and past product roadmaps, or if I want to learn about a specific team's work in more detail.

Pros and Cons

Pros

Search
Tagging
Page sharing

Cons

UI Design is very simplistic and basic could make use of more visually interesting colour choices, layout choices, etc.
Under the 'Content' menu, it defaults to having a landing page for all L1 and L2 category pages. Meaning as long as the broader content category has a sub-category, it still creates a separate landing page. In my team's case, this often creates blank pages, as we only fill out the page at the lowest sub-category (L3).
Hyperlinks are traditionally shown as blue, however, this results into very monotonously blue pages in cases where a lot of information is being linked.

Return on Investment

Time saved in reducing additional communication on another tool
Efforts saved because it serves as an all-in-one knowledge management tool
Increase in effortless cross-collaboration

Usability

Overall its simple design and layout makes it very easy to navigate the tool and understand the information hierarchy. However, there are areas of opportunities when it comes to design choices to take it up a notch and perhaps introducing more visually engaging and appealing colours, shapes, components, etc. This would improve the overall user experience.

Alternatives Considered

Atlassian Jira, Miro, Mural and Trello

Overall, Atlassian Confluence is a user-friendly tool and offers such a vast array of capabilities for project and knowledge management purposes and beyond. Other tools listed above have much more limited capabilities, although they are great tools for very specific needs and use cases (e.g., Miro is a superior whiteboarding tool).

Key Insights

Do you think Atlassian Confluence delivers good value for the price?

Yes

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Confluence go as expected?

I wasn't involved with the implementation phase

Would you buy Atlassian Confluence again?

Yes

Other Software Used

Miro, Contentsquare, Qualtrics XM for Strategy and Research, Trello, Microsoft 365, UserTesting, User Interviews, PlaybookUX, dscout, Smartsheet, Airtable, Adobe Acrobat, Adobe Analytics

Likelihood to Recommend

Atlassian Confluence is a great tool for housing important information and resources across the organization, as it's very easy to search and find content across different teams and departments. The search function is mostly very accurate and the additional tagging with keywords also helps in the search experience. It's also good at tagging other team members, which triggers an automated email to them. Atlassian Confluence also has an extensive template library for all kinds of purposes like project management, etc., which saves time overall.

Confluence Feature Ratings

Comments

Please log in to join the conversation

An all-in-one tool that every organization needs