Atlassian Confluence Review: Feature packed, Promotoes collaboration
March 03, 2025

Atlassian Confluence Review: Feature packed, Promotoes collaboration

Amit Kumar Sharma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

We use Atlassian Confluence as our central knowledge management and collaboration platform, supporting various cross culture teams of our company. It serves as a single source of important documentation, project management, and cross-functional collaboration. It also helps us to maintain a historical record of decisions, changes, and processes. It also enables all our real-time collaboration with inline comments, notifications, and @mentions.

Pros

  • Its integration with Jira for tracking development and the bugs and work linked to detailed Confluence documentation.
  • We use it extensively for writing Software Product Requirement Documents, feature specs, architecture designs, and retrospectives.
  • Our company follows compliance very seriously, so it helps in streamlining all documentation for ISO27001/27017 compliance and security-related information.
  • Its integration with various tools allows us to create flow diagrams which are often required to make client and customer understand the overall flow of interactions across various modules of the design architecture

Cons

  • Search function can be better like how google search engine delivers the most relevant content first
  • Add Excel-like formulas, sorting, and filtering directly in Confluence tables.
  • Auto archiving of old stale pages should be there as a function to free up of space
  • Things can be hidden from administrator where members can create private pages
  • We totally rely on this tool since a decade now and despite being so much transition in our company it has served us well in those transitions
  • Many times, during security audits we are asked to showcase our readiness for various compliance points and confluence helps us a lot in maintaining that
  • Talking about Confluence in front of clients and customers gives us an upper hand that we are up to date with latest trend and technologies and tools for our RnD planning and management
Great for organizing knowledge in a hierarchical format.

Seamless for engineering and product teams managing software development.

Helps in formatting pages effectively, reducing manual work.

Tracks changes well and allows for easy rollbacks.

Granular controls for who can view/edit pages.

Search function is not great which needs improvement. Hire some google engineers
We find Atlassian better for its ease of use, real time editing, integration with Jira for bug tracking, stores our security compliance documents in structured way, it is feature rich and have lots of capabilities.

Do you think Atlassian Confluence delivers good value for the price?

Yes

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Confluence go as expected?

Yes

Would you buy Atlassian Confluence again?

Yes

Well Suited:
1. If a company needs a single source of truth for product documentation, technical specifications, workflow diagrams, compliance documents
2. If a product team needs to define, refine, and document product requirements with input from engineering, design, and marketing teams.
Less appropriate :
1. Real-time editing is sometimes slow and clunky.

Confluence Feature Ratings

Project Management
8.0
Task Management
9
Workflow Automation
9
Mobile Access
9
Search
5
Visual planning tools
8
Communication
8.3
Notifications
9
Discussions
8
Internal knowledgebase
8
File Sharing & Management
8.4
Versioning
9
Video files
8
Audio files
8
Document collaboration
9
Access control
8
Advanced security features
8
Device sync
9

Using Atlassian Confluence

35 - Research and Development, Digital Marketing Team
  • Structured Documentation
  • Workflow definitions
  • Security compliance
  • Capture every Damm thing in Confluence
Its very good tool which increases the overall productivity and efficiency of an organization

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