Jira Product Discovery vs. Qualtrics XM for Strategy and Research

It's a great tool for early stage ideation and prioritization in order to get alignment across product, design, and engineering. It works really well when teams are trying to consolidate scattered ideas into one validated pipeline. The scoring model and ability to link ideas directly to our regular Jira makes it easy to prepare for roadmap views

Incentivized

Qualtrics is a good medium for creating surveys and getting analytics back for it. I think it's easy to learn if you are in the business of creating surveys or if it's part of your studies. It can be a little overwhelming for a brand new user who has never created a survey for the first time. So onboarding could be better.

• Timeline view of ideas and the way you can group these into different views is fantastic.
• The ability to have connections to the main idea as sub ideas before reaching our delivery teams.
• Admin and feature controlls are great and getting even better.
• Recycling fields and goals from the other Atlassian products makes things easier to see and understand.

Incentivized

• Qualtrics CoreXM is easy to use for quick one-time surveys or for measuring opinions over time
• It's great for sending/managing RSVPs for meetings or other gatherings or to collect important data like Conflict of Interest declarations.
• Qualtrics CoreXM's reporting and crosstab functionality is beefy and gets better all of the time. I'm always amazed at how easy it is to generate reports for sharing my survey response data and research.

Incentivized

• Advanced Reporting and Analysis: Reporting options are somewhat limited. It would be more helpful if it’s more customisable dashboards
• better Support for cross project visibility: it is challenging to see dependencies overlaps across different projects. It could’ve been improved
• More flexible roadmap customisations: Here customisation options are limited, formatting options could be improved

Incentivized

• The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
• We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
• I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.

Incentivized

I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.

Jira Product Discovery is good because it offers a lot in the way of centralising processes for bug management and its intake. However, it is not going to score higher as it has limited reporting and integration features. It also isnt setup to give updates via email to case loggers which would be really good

Incentivized

All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.

Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible

I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints

I like being able to easily integrate new colleagues by simply giving them a log in user name and password

productboard is my favorite, but that one is more Product oriented where Atlassian Jira Product Discovery seems more Dev focused so it is nice those tools compare. Azure is really nice in the UX and the way it presents the sprints and the stories in an easy manner. Atlassian Jira Product Discovery is great when creating the stories within itself and also works with productboard better than azure does currently.

Incentivized

]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase

Incentivized

• Shared understanding of goals has increased
• Management of large number of work items is good
• Sometimes if we dont manage it well it can get complex and people get lost.

Incentivized

• Increased productivity due to the highly intuitive user-interface and template saving capabilities.
• Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly.
• If a user has created a great template, they can share to external teams quite easily. It helps other departments!

Incentivized