The best survey software available
Updated April 29, 2023

The best survey software available

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Research Suite

Overall Satisfaction with Qualtrics CoreXM

We use Qualtrics for research purposes (surveys, etc.) and also for customer satisfaction, internal communications and satisfaction, and event registrations. We've had interns apply using Qualtrics survey, and various other uses over the years. As a research tool, the surveys are better than other software available and provide the validity and anonymity we need to adhere to our university's institutional review board standards.

Pros

  • Survey research
  • Advanced features in survey research (skip and display logic, types of questions, etc.).
  • Ease of use: We've trained many in our department to successfully use it on their own.

Cons

  • The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
  • We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
  • I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.
  • Using Qualtrics has saved us time
  • Streamlines processes by allowing us to share surveys and get consistent data from program participants
  • Provides valid, reliable, and useful data for research or program improvements
Qualtrics is more intuitive than other software systems that I've used and their customer service is phenomenal. We've contacted them on many occasions in the past for help with our survey features to create a more advanced or personal experience and they've always been able to help. There is also quite a bit of information available on their website in Q&A formats that makes it easy to find what you're looking for and keep going.

Do you think Qualtrics XM for Strategy and Research delivers good value for the price?

Yes

Are you happy with Qualtrics XM for Strategy and Research's feature set?

Yes

Did Qualtrics XM for Strategy and Research live up to sales and marketing promises?

Yes

Did implementation of Qualtrics XM for Strategy and Research go as expected?

I wasn't involved with the implementation phase

Would you buy Qualtrics XM for Strategy and Research again?

Yes

It's a useful product and user friendly. It adheres to the rigor we need in an academic setting while being user-friendly for our survey respondents. We can customize it and create a survey experience that doesn't create survey fatigue in our respondents - a huge plus given how many surveys everyone is asked to take each week.
We've used their free support, both on the website (do-it-yourself support by reading up on the information available about the software) and contacting the employees/help center at Qualtrics. They've always been able to help us with the features we were looking to use and get the most out of the product for our project and program purposes.
We use Qualtrics CoreXM for surveys, research projects, and evaluating programs. It's easy to copy questions, duplicate an old survey, add media (photos, video, etc.) and customize your survey to the audience being addressed. The built-in analytics make it easier for anyone administering their own survey to interpret the results, or add visualizations (charts, word cloud) to their survey and create a report.

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