Aurea Process vs. Kissflow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aurea Process
Score 5.0 out of 10
N/A
Aurea Process (formerly CX Process) from Aurea Software in Austin is a business process management offering, based on Savvion BPM.
$200,000
per year
Kissflow
Score 6.1 out of 10
Small Businesses (1-50 employees)
KiSSFLOW is a cloud-based business process management and workflow management software designed to enable users to create an unlimited number of automated business applications with a through a simple user interface.
$15
per month per user
Pricing
Aurea ProcessKissflow
Editions & Modules
License
$200,000
per year
Small Business
$15
per month per user
Offerings
Pricing Offerings
Aurea ProcessKissflow
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMinimum of 10 users
More Pricing Information
Features
Aurea ProcessKissflow
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Aurea Process
5.3
1 Ratings
42% below category average
Kissflow
7.6
18 Ratings
6% below category average
Dashboards6.01 Ratings6.418 Ratings
Standard reports6.01 Ratings8.316 Ratings
Custom reports4.01 Ratings8.116 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
Aurea Process
5.8
1 Ratings
36% below category average
Kissflow
8.4
18 Ratings
1% above category average
Process designer6.01 Ratings8.016 Ratings
Process simulation7.01 Ratings10.05 Ratings
Business rules engine5.01 Ratings8.212 Ratings
SOA support5.01 Ratings8.211 Ratings
Process player7.01 Ratings8.110 Ratings
Model execution5.01 Ratings7.813 Ratings
Support for modeling languages00 Ratings9.12 Ratings
Form builder00 Ratings8.014 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
Aurea Process
4.0
1 Ratings
69% below category average
Kissflow
7.1
7 Ratings
15% below category average
Social collaboration tools4.01 Ratings7.17 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
Aurea Process
4.0
1 Ratings
68% below category average
Kissflow
8.5
15 Ratings
5% above category average
Content management4.01 Ratings8.515 Ratings
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Aurea ProcessKissflow
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Enterprises
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User Ratings
Aurea ProcessKissflow
Likelihood to Recommend
5.0
(1 ratings)
7.3
(19 ratings)
Support Rating
-
(0 ratings)
9.7
(2 ratings)
User Testimonials
Aurea ProcessKissflow
Likelihood to Recommend
Aurea
The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
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Kissflow, Inc (OrangeScape)
Workflow. I would absolutely, 100% recommend it for a school, in Admissions, and I would recommend it to any small company who has an issue with workflow. The best thing about the program is that it knows what it is, and knows what it wants to be. You aren't going to sit down to work with KiSSFLOW and end up being sold an HR program. To make it work just right, find the person who truly understands how your business works. Have them build a workflow which takes care of the tedious tasks, and then let them train others on the process. You will find that your productivity increases, and that your paper costs decrease.
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Pros
Aurea
  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
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Kissflow, Inc (OrangeScape)
  • Ease of Use: It's easier to use and see workflow tasks that are assigned to you, workflows that you've participated in, or workflows that are pending other peoples approvals. From a development side, it's easy to pick up and begin creating processes if you know Excel formulation, which is easily researched as well.
  • Ease of Access: Since KiSSFLOW is hosted in the cloud, you can access the site from any internet connected device. All you have to do is sign in with your account, as opposed to needing to be on the network to access like our previous system.
  • The App: This is a feature we really hope to get a lot of use out of. With the way our business is structured, there are a lot of Regional positions that are always on the go. Because our current system requires a user to be on the network to access, this makes it hard for these roles to respond to tasks, causing bottlenecks. With an app available, along with push notifications, we can keep these tasks responses on pace with the associates required in that task.
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Cons
Aurea
  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
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Kissflow, Inc (OrangeScape)
  • The reporting could use some improvement. The actual reports are OK, it is access to the reports that is the problem. This is related to the permission schema. It really just has user, admin, and nothing in-between. There really needs to be something like report admin or something. Excel exports for data are needed as well.
  • The user workflow selection UI is not the best. There is a big red + sign in the lower right of the browser window that is not labeled. That is not clear. Also the selection list is just a pop-up window, it really should be a full page.
  • The mobile app does not have all the features that the browser version has, especially admin tools.
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Support Rating
Aurea
No answers on this topic
Kissflow, Inc (OrangeScape)
I haven't encountered a need for support with KiSSFLOW. It's not a perfect platform, but it's functional, dependable, and reasonably intuitive. I can't fault a support team just because their product works!
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Alternatives Considered
Aurea
No answers on this topic
Kissflow, Inc (OrangeScape)
KiSSFLOW is much easier to set up, less coding and easier to explain to those that are being trained. The company already had SharePoint, but it is a very difficult system to set up. A class had to be taken, along with getting books in order to understand the process of the workflow. With KiSSFLOW, it is simple to understand, the helpdesk is quick with their response, help topics are laid out simply and you can even talk with someone on that side to ask your questions. Overall, KiSSFLOW is a much easier workflow and system to use.
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Return on Investment
Aurea
  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
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Kissflow, Inc (OrangeScape)
  • Kissflow has helped us keep careful records of costs and pricing for various products, which indirectly impacts our margin.
  • Our owner had trouble with the phone app, so ultimately we stopped using Kissflow for purchase requests. There is some lost potential there.
Read full review
ScreenShots

Aurea Process Screenshots

Screenshot of CX Platform enables leading companies to modernize, automate, and monitor their back office by bridging legacy SOA solutions to modern micro-service and container-based architectures.

Kissflow Screenshots

Screenshot of Overall Efficiency MonitoringScreenshot of Workflow TrackingScreenshot of Process MetricsScreenshot of Drag and Drop Form BuilderScreenshot of Parallel Branches WorkflowScreenshot of Change Filed Permissions