What users are saying about
8 Ratings
56 Ratings
8 Ratings
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Score 5 out of 100
56 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • Kissflow ranks higher in 4 feature sets: Reporting & Analytics, Process Engine, Collaboration, Content Management Capabilties

Reporting & Analytics

5.3

Aurea Process

53%
7.6

Kissflow

76%
Kissflow ranks higher in 3/3 features

Dashboards

6.0
60%
1 Rating
6.4
64%
18 Ratings

Standard reports

6.0
60%
1 Rating
8.3
83%
16 Ratings

Custom reports

4.0
40%
1 Rating
8.1
81%
16 Ratings

Process Engine

5.8

Aurea Process

58%
8.4

Kissflow

84%
Kissflow ranks higher in 8/8 features

Process designer

6.0
60%
1 Rating
8.0
80%
16 Ratings

Process simulation

7.0
70%
1 Rating
10.0
100%
5 Ratings

Business rules engine

5.0
50%
1 Rating
8.2
82%
12 Ratings

SOA support

5.0
50%
1 Rating
8.2
82%
11 Ratings

Process player

7.0
70%
1 Rating
8.1
81%
10 Ratings

Model execution

5.0
50%
1 Rating
7.8
78%
13 Ratings

Support for modeling languages

N/A
0 Ratings
9.1
91%
2 Ratings

Form builder

N/A
0 Ratings
8.0
80%
14 Ratings

Collaboration

4.0

Aurea Process

40%
7.1

Kissflow

71%
Kissflow ranks higher in 1/1 features

Social collaboration tools

4.0
40%
1 Rating
7.1
71%
7 Ratings

Content Management Capabilties

4.0

Aurea Process

40%
8.5

Kissflow

85%
Kissflow ranks higher in 1/1 features

Content management

4.0
40%
1 Rating
8.5
85%
15 Ratings

Attribute Ratings

  • Kissflow is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

5.0

Aurea Process

50%
1 Rating
7.3

Kissflow

73%
19 Ratings

Support Rating

Aurea Process

N/A
0 Ratings
9.7

Kissflow

97%
4 Ratings

Likelihood to Recommend

Aurea

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
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Kissflow, Inc (OrangeScape)

Workflow. I would absolutely, 100% recommend it for a school, in Admissions, and I would recommend it to any small company who has an issue with workflow. The best thing about the program is that it knows what it is, and knows what it wants to be. You aren't going to sit down to work with KiSSFLOW and end up being sold an HR program. To make it work just right, find the person who truly understands how your business works. Have them build a workflow which takes care of the tedious tasks, and then let them train others on the process. You will find that your productivity increases, and that your paper costs decrease.
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Pros

Aurea

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
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Kissflow, Inc (OrangeScape)

  • Ease of Use: It's easier to use and see workflow tasks that are assigned to you, workflows that you've participated in, or workflows that are pending other peoples approvals. From a development side, it's easy to pick up and begin creating processes if you know Excel formulation, which is easily researched as well.
  • Ease of Access: Since KiSSFLOW is hosted in the cloud, you can access the site from any internet connected device. All you have to do is sign in with your account, as opposed to needing to be on the network to access like our previous system.
  • The App: This is a feature we really hope to get a lot of use out of. With the way our business is structured, there are a lot of Regional positions that are always on the go. Because our current system requires a user to be on the network to access, this makes it hard for these roles to respond to tasks, causing bottlenecks. With an app available, along with push notifications, we can keep these tasks responses on pace with the associates required in that task.
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Cons

Aurea

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
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Kissflow, Inc (OrangeScape)

  • The reporting could use some improvement. The actual reports are OK, it is access to the reports that is the problem. This is related to the permission schema. It really just has user, admin, and nothing in-between. There really needs to be something like report admin or something. Excel exports for data are needed as well.
  • The user workflow selection UI is not the best. There is a big red + sign in the lower right of the browser window that is not labeled. That is not clear. Also the selection list is just a pop-up window, it really should be a full page.
  • The mobile app does not have all the features that the browser version has, especially admin tools.
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Pricing Details

Aurea Process

Starting Price

$0 per year

Editions & Modules

Aurea Process editions and modules pricing
EditionModules
License$200,0001

Footnotes

  1. per year

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Kissflow

Starting Price

$9 per user

Editions & Modules

Kissflow editions and modules pricing
EditionModules
Standard Edition$91

Footnotes

  1. per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Minimum of 10 users

Support Rating

Aurea

No answers on this topic

Kissflow, Inc (OrangeScape)

I haven't encountered a need for support with KiSSFLOW. It's not a perfect platform, but it's functional, dependable, and reasonably intuitive. I can't fault a support team just because their product works!
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Alternatives Considered

Aurea

No answers on this topic

Kissflow, Inc (OrangeScape)

KiSSFLOW is much easier to set up, less coding and easier to explain to those that are being trained. The company already had SharePoint, but it is a very difficult system to set up. A class had to be taken, along with getting books in order to understand the process of the workflow. With KiSSFLOW, it is simple to understand, the helpdesk is quick with their response, help topics are laid out simply and you can even talk with someone on that side to ask your questions. Overall, KiSSFLOW is a much easier workflow and system to use.
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Return on Investment

Aurea

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
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Kissflow, Inc (OrangeScape)

  • Kissflow has helped us keep careful records of costs and pricing for various products, which indirectly impacts our margin.
  • Our owner had trouble with the phone app, so ultimately we stopped using Kissflow for purchase requests. There is some lost potential there.
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Screenshots

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