Likelihood to Recommend Authorize.net is reliable and I feel confident that customers' information is protected. The security protocols used by Authorize.net appear to be as good, and probably better than many credit card payment processors. However, the initial setup process was very difficult. I distinctly recall getting up and running as being very cumbersome and time-consuming. I also was disappointed with how the processing and deposit of payments were not consistent. I distinctly remember regretting the decision to go with Authorize.net. However, as mentioned before, with the time and effort required to get the account set up and running, I refused to go through the process again and try a different provider.
Read full review We use Cardknox differently than I imagine most people would. For example, we do not use their client database feature, as we have all that stored in our medical system. Another type of business would likely find that feature a big help. We are very pleased with Cardknox's service and support, which is not often required.
Read full review Pros Very smooth workflow to authorizing, capturing, voiding, and refunding charges. This can all be done via API calls, or through their online dashboard. Their AVS settings for validating credit cards are substantial and have been reliable in ensuring that our customers cards are being used safely and properly. Their uptime and response times are very good in general. The only issues we ever have communicating with their services is when our connection quality is compromised. Read full review Customer support is fantastic Payment technology is the best I've seen in payment industry. The solution is very comprehensive and flexible for our demanding needs. Read full review Cons The lack of data portability is a big issue for me. Authorize.net uses the same $49.00 gateway setup fee to scam merchants out of money, which is no better than any of the other gateways out there. Their customer service is not up to the mark. You can get stuck if you need any help from their end. Read full review Every product can be improved, but as it relates to how we use Cardknox, they do everything we need. Read full review Likelihood to Renew Authorize.net has been a useful system for our Chamber. We appreciate the ease of use and access to our Main Frame. Connecting Authorize.net to our system for membership, event and other payment ease has been excellent and we have experienced no problems whatsoever.
Read full review Usability Cardknox is very user friendly. Patients young and old, tech savvy to technologically challenged, have all been able to use it!
Read full review Support Rating I have no experience directly with the support offered by Authorize.Net.
Read full review We have direct access to their support team. They have 24/7 support and are always able to help when we contact them
Read full review Alternatives Considered Authorize.net is a reliable and affordable payment processing service that offers more robust security than other services, such as Stripe or PayPal with their monthly fees at $25 dollars month lot of people may be turned off by these high prices but you get what you pay for - protection against fraud in risky transactions so I would recommend using Authorize.net if this matters to your business!
Read full review We have used other card processors, but in my opinion, Cardknox is in another league. Their product works; it is easy to install; it is constantly being improved, and they have great support.
Read full review Return on Investment Lets us charge cards so we can get paid on time, every time. It was very difficult to setup the DocuSign integration the first time, but after we got it setup, it's made the onboarding process very easy. That probably saves about 30 minutes every time we get a new client. Read full review Patients are much more secure giving us their credit card information since we have switched to using Cardknox. They even have the option of entering it themselves to reduce any risk of the number being overheard to zero. It is much faster and smoother to find and charge a card when necessary. Read full review ScreenShots