Authorize.net vs. Paddle

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Authorize.net
Score 8.2 out of 10
N/A
Authorize.net is a payment gateway software solution offered by Visa featuring secure data processing and fraud protection.
$25
monthly gateway
Paddle
Score 6.0 out of 10
N/A
London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.N/A
Pricing
Authorize.netPaddle
Editions & Modules
All-in-One Option
25 & 2.9% + $0.30
monthly gateway/per transaction
Payment Gateway Only
$25
monthly gateway
Custom
custom pricing
Offerings
Pricing Offerings
Authorize.netPaddle
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Authorize.netPaddle
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Authorize.net
-
Ratings
Paddle
5.7
6 Ratings
30% below category average
Product catalog & listings00 Ratings7.34 Ratings
Product management00 Ratings7.45 Ratings
Bulk product upload00 Ratings6.23 Ratings
Branding00 Ratings7.15 Ratings
Mobile storefront00 Ratings6.25 Ratings
Product variations00 Ratings2.64 Ratings
Website integration00 Ratings8.46 Ratings
Visual customization00 Ratings4.84 Ratings
CMS00 Ratings1.03 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Authorize.net
-
Ratings
Paddle
7.6
6 Ratings
0% above category average
Abandoned cart recovery00 Ratings7.85 Ratings
Checkout user experience00 Ratings7.46 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Authorize.net
-
Ratings
Paddle
7.3
5 Ratings
13% below category average
eCommerce security00 Ratings7.35 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Authorize.net
-
Ratings
Paddle
6.0
5 Ratings
22% below category average
Promotions & discounts00 Ratings9.05 Ratings
Personalized recommendations00 Ratings4.33 Ratings
SEO00 Ratings4.82 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Authorize.net
-
Ratings
Paddle
5.6
6 Ratings
33% below category average
Multi-site management00 Ratings4.53 Ratings
Order processing00 Ratings7.86 Ratings
Inventory management00 Ratings6.74 Ratings
Shipping00 Ratings1.01 Ratings
Custom functionality00 Ratings7.83 Ratings
Best Alternatives
Authorize.netPaddle
Small Businesses
Apple Pay
Apple Pay
Score 9.1 out of 10
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.1 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
Adyen
Adyen
Score 8.8 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Authorize.netPaddle
Likelihood to Recommend
8.3
(31 ratings)
6.1
(6 ratings)
Likelihood to Renew
9.1
(2 ratings)
-
(0 ratings)
Support Rating
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
Authorize.netPaddle
Likelihood to Recommend
Visa
Authorize.net is reliable and I feel confident that customers' information is protected. The security protocols used by Authorize.net appear to be as good, and probably better than many credit card payment processors. However, the initial setup process was very difficult. I distinctly recall getting up and running as being very cumbersome and time-consuming. I also was disappointed with how the processing and deposit of payments were not consistent. I distinctly remember regretting the decision to go with Authorize.net. However, as mentioned before, with the time and effort required to get the account set up and running, I refused to go through the process again and try a different provider.
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Paddle
I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
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Pros
Visa
  • Very smooth workflow to authorizing, capturing, voiding, and refunding charges. This can all be done via API calls, or through their online dashboard.
  • Their AVS settings for validating credit cards are substantial and have been reliable in ensuring that our customers cards are being used safely and properly.
  • Their uptime and response times are very good in general. The only issues we ever have communicating with their services is when our connection quality is compromised.
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Paddle
  • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
  • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
  • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
  • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
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Cons
Visa
  • The lack of data portability is a big issue for me.
  • Authorize.net uses the same $49.00 gateway setup fee to scam merchants out of money, which is no better than any of the other gateways out there.
  • Their customer service is not up to the mark. You can get stuck if you need any help from their end.
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Paddle
  • Analytics could support more flexible analysis of reported data and better custom events.
  • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
  • Sometimes communication from their front line support staff has gone to the wrong address.
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Likelihood to Renew
Visa
Authorize.net has been a useful system for our Chamber. We appreciate the ease of use and access to our Main Frame. Connecting Authorize.net to our system for membership, event and other payment ease has been excellent and we have experienced no problems whatsoever.
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Paddle
No answers on this topic
Support Rating
Visa
I have no experience directly with the support offered by Authorize.Net.
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Paddle
No answers on this topic
Alternatives Considered
Visa
Authorize.net is a reliable and affordable payment processing service that offers more robust security than other services, such as Stripe or PayPal with their monthly fees at $25 dollars month lot of people may be turned off by these high prices but you get what you pay for - protection against fraud in risky transactions so I would recommend using Authorize.net if this matters to your business!
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Paddle
We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.
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Return on Investment
Visa
  • Lets us charge cards so we can get paid on time, every time.
  • It was very difficult to setup the DocuSign integration the first time, but after we got it setup, it's made the onboarding process very easy. That probably saves about 30 minutes every time we get a new client.
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Paddle
  • We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.
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ScreenShots

Paddle Screenshots

Screenshot of Padddle Payment Gateway