Autodesk Build vs. OpenAir PSA

PlanGrid performs really well in all aspects of construction from the general to the sub/trade. The platform distributes and communicates project documentation in an extremely user-friendly manner. As with most software, it is cheaper the larger the scale of the project. In situations where the project is relatively small, and the trade contracts are also of relatively low dollar value, the product can be cost-prohibitive.

Incentivized

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product

Incentivized

• Plangrid is the best SaaS I have seen for ease of uploading construction plans and automated organization of those plans.
• For companies that are not using other products for mobile access, the Plangrid mobile apps are perfect to allow people on and off site to share and collaborate in many phases of construction project documentation.
• Plangrid has a very responsive technical support team (although it is pretty much email only).
• Plangrid's website layout is easy to use and understand and allows new users to jump right in and do basic to moderate tasks without little training.

Incentivized

• Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
• Tasks are easily designed to automate processes in your business workflow.
• OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.

Incentivized

• The photo attachment process is a bit complicated. In ProCore (another similar software I've used), you can upload photos directly into RFIs for your reference, or into e-mails. For PlanGrid, you have to first upload the photo into the documents tab, then link them into the RFI. It's not intuitive and can add confusion to the documents tab.
• Photos can't be directly uploaded. Between different devices and colleagues, it's possible you'll get an important photo outside of the PlanGrid photo capture feature within its app. Again, it's complicated for users to use.
• In their new drawings viewer, the icons for actions do not have icons available. I had to use them all in order to understand what they meant, and I'm fairly tech savvy. I'm not sure if a new person to PlanGrid will pick up on each icon's abilities very easily.
• There's no all-in-one solution in CM, but PlanGrid is fairly barebones, and I don't believe it has any ability to connect to other software. There's no ability to take meeting munites; you can hack the field reports feature to accomplish this, but it's clear that was not the intent of the designers.

Incentivized

• Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
• Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
• During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
• OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.

We are at the point where we have shown our teams what is possible with this software. We cannot take it away and go back to the way we used to do things. I think that they would push back on us to give them access to something electronic. It is a good program that we will continue to use

Incentivized

It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems

Hard to get the hang of this software, but with time it become very repetitive and easier to navigate. I have used this software for over a year now and the constant updates by Autodesk have made the software better and better to use at work. This allows me to use this tool more effectively

Incentivized

In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.

Incentivized

The system up time was reliable and that was never anything we ever had any concerns/issues with.

The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.

Online chat during business hours is extremely helpful. The Plangrid staff has gone above and beyond many times to help us. One time they even offered to completely rebuild our 900+ sheet project so I could slip sheet a few old drawing revisions! This undoubtedly would have taken hours on Plangrid's end. They are always responsive and are continually improving, listening to user feedback.

Incentivized

As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.

Incentivized

Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.

We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them

It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that

Plangrid, while not serving the external document distribution function, is unrivaled for internal document distribution and sharing in the construction industry. The speed at which documents are navigatable, the ability to download your projects for viewing without an internet connection, and the document mark-up and photo tools place it head and shoulders above the competition.

Incentivized

OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.

Incentivized

Once the system is setup, it's easy to manage and maintain.

• It helped us "wow" a joint commission survey in 2016 and have a successful survey because he loved how we could access plans on an iPad, check suite sizes, and didn't have to carry around huge, heavy sets of life safety plans.

Incentivized

• It covers our requirements for time tracking and project/resource management better than the previous solution we used.
• Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
• It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.

Incentivized