Automox vs. Heimdal Patch and Asset Management

The reason I would score it a nine is because of the inability to “run as.” Since it only runs as a system, this makes some tasks impossible. It would be beneficial to have an encrypted set of credentials in the UI that we can use to “run as,” and also the ability to run as the current user with elevated permissions would be nice. In terms of patching, Automox does a good job, and being able to use Automox to run PowerShell on a computer without needing to open up ports for WinRM is a great feature.

Incentivized

Heimdal Patch and Asset Management has really helped us consistently patch our endpoints in what has become a much more flexible work environment. It picks up updates immediately upon release (looking at you patch Tuesday!), lets you set automatic install windows for "zero touch" deployment where appropriate and more manual control for clients you may want a slower roll-out for. Support staff are knowledgeable and quick to respond!

Incentivized

• Shows applications installed on a specific asset
• Able to push policies and updates remotely , creating policies is easy.
• Keep track of compliant devices and when is the last time they have connected to the servers
• All the great information provided within one single device

Incentivized

• Fast updates of well-known 3rd party applications
• Fast Management with only seldom cases in which we need to stop a change
• Quick Support-Team that will handle problems professionally
• Good amount of settings in the Dashboard with Group Policy options to allow custom settings for different Departments or Sub-Companies

Incentivized

• I would like to see more detailed error messages when a patch fails. Perhaps at which step it failed at, downloading, installing, etc.
• It would be helpful if we could see what stage of installing or downloading a patch is at through a percentage or status bar instead of a vague "Installing..." message
• It would also be helpful to have a way to kill or end scripts that are stuck instead of waiting 24 hours for them to automatically end. Something like an "End all actions" button for endpoints on our side would be extremely helpful when testing a script that had a bad line or action in it.

Incentivized

• Interface could be more user friendly but when you know how it works its allright
• Easier way to quickly see what updates are installed on what machines

Incentivized

It's been a great tool for me. It has helped me become more efficient in my job and securing our network and machine footprint.

Incentivized

Automox has excellent dashboards that help to identify key performance indicators of where your patching program stands, what to prioritize, and what issues you have. Where Automox struggles is easily identifying what issues are preventing successful patching, seeing what manual patches are successfully installing/not installing, and easily remediating issues with installation issues.

Incentivized

In my experience, they were responsive but the fixes were more like bandaids than a fix for the underlying problems which they admitted were on their end.

Incentivized

i was able to implement automox with the help from their support to push it out via our MDM of maas360

Incentivized

Automox is able to scale better than PDQ Deploy. We were happier with the 3rd party software patching since we have a lot of different software we use across departments. PDQ deploy required a lot more manual intervention to stay on top of deployments. Automox just ended up being a timesaver for us in the end.

Incentivized

We Kaseya VSA as our RMM tool and this also incorporates patch and asset management. Although it overlaps Heimdal Patch and Asset Managment, VSA has a different database of 3rd party software. We use both solutions to give us a greater coverage of patches to ensure as many vulnerabilities as possible are patched.

Incentivized

• We used to use a different patching solution and since switching to Automox, I have been able to cut the amount of time I spend on vulnerability management by 50% or more. I love how "set it and forget it" some of the policies can be. I love how simple it is to keep an eye on things.

Incentivized

• A slight positive ROI according to the Heimdal Patch and Asset Management dashboard
• Malware detection rates are excellent with detections occuring live rather than during scheduled scans

Incentivized