What users are saying about
7 Ratings
7 Ratings
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Score 7.5 out of 100
9 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Auvik

Auvik is a great tool for discovering the details and eccentricities of your or your customer's networks. It truly is a tool I didn't know I needed and now I can't live without. Immediately after deploying it I was able to proactively identify some network pain points that allowed me to correct multiple network deficiencies and create happier customers without even realizing they were having problems (slow network speeds, congested ports). Onboarding and ongoing support are top notch. They really don't just "throw you to the wolves," though that being said, the complexity of the product does merit taking the onboarding and initial setup seriously and not just going with a "deploy and go" type of scenario, but that's strictly because of the scope and feature set that the product offers.
Drew Hackworth | TrustRadius Reviewer

NETSCOUT nGeniusONE

It’s best for troubleshooting issues that require a packet level analysis. By having source/destination you can have a view into how the packets are traversing the network. If alerts/baselines are set up it can help identify something out of the norm. Very useful for VoIP applications as well. Would not recommend for small scale environments.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

Auvik
NETSCOUT nGeniusONE
8.6
Automated network device discovery
Auvik
NETSCOUT nGeniusONE
9.0
Network monitoring
Auvik
NETSCOUT nGeniusONE
8.4
Baseline threshold calculation
Auvik
NETSCOUT nGeniusONE
6.8
Alerts
Auvik
NETSCOUT nGeniusONE
7.8
Network capacity planning
Auvik
NETSCOUT nGeniusONE
9.0
Packet capture analysis
Auvik
NETSCOUT nGeniusONE
9.6
Network mapping
Auvik
NETSCOUT nGeniusONE
8.4
Customizable reports
Auvik
NETSCOUT nGeniusONE
7.4
Wireless infrastructure monitoring
Auvik
NETSCOUT nGeniusONE
10.0
Hardware health monitoring
Auvik
NETSCOUT nGeniusONE
10.0

Pros

Auvik

  • Setup is easy
  • Integrates with Connectwise
  • Integrates with IT Glue
Jeff Aiken | TrustRadius Reviewer

NETSCOUT nGeniusONE

  • NetScout nGeniusONE can help to deep dive into the packet layer, help to identify the real network and service performance problems in the protocol layer. We have been using NetScout nGeniusONE as the main monitoring solution for the mobile network for many years.
  • I have recently use NetScout nGeniusONE to support problem troubleshooting for a customer issue complaining of slow application connection into our Datacenter services. it was easy to use NetScout nGeniusONE to capture the problematic connection sessions by using various type of filters and export a pcap file for further analysis.
  • I‘ve also use NetScout nGeniusONE to investigate an NBN connection issue which was intermittent and hard to capture, however, by using NetScout nGeniusONE it was easy to go back to the history capture and logs, so we won't miss any important leads.
Paul Fan | TrustRadius Reviewer

Cons

Auvik

  • SNMP traps (not an advertised feature)
  • Endpoint monitoring (not an advertised feature)
Drew Hackworth | TrustRadius Reviewer

NETSCOUT nGeniusONE

  • Possibly the setup. The organization of setting up the sites weren't as easy as I would have liked.
Anonymous | TrustRadius Reviewer

Usability

Auvik

No score
No answers yet
No answers on this topic

NETSCOUT nGeniusONE

NETSCOUT nGeniusONE 6.5
Based on 2 answers
It provides a lot of useful information, but it's not always easy/intuitive to find it. It really needs to get a fully functional API integrated to support automation and integration with other monitoring and analytics tools to enable faster decision making. On the other hand, it gathers a lot of useful information from complex networks that are useful for capacity management and faster incident isolation and resolution.
Anonymous | TrustRadius Reviewer

Support Rating

Auvik

No score
No answers yet
No answers on this topic

NETSCOUT nGeniusONE

NETSCOUT nGeniusONE 7.5
Based on 2 answers
We have a dedicated OSE who has been very helpful. Besides that, we have little experience beyond this specific model
Anonymous | TrustRadius Reviewer

Alternatives Considered

Auvik

Actually, we went from Auvik to LogicMonitor, Auvik is like playing with Tinker Toys compared to LogicMonitor. We moved from Auvik to LogicMonitor for a bunch of reasons, pricing was among them. Auvik charges extra for Netflow monitoring where LogicMonitor has is included. If you want anything more than basic ping monitoring in Auvik you have to do an SNMP walk on every device that you are monitoring and then write to create custom OID's to monitor for what should be simple out of the box monitoring, such as Cisco Health or Jitter/Latency.
Jeff Aiken | TrustRadius Reviewer

NETSCOUT nGeniusONE

Majority of vendors on the market at the time only handle a piece of network instrumentation. Netscout covered all the bases which meet our company's requirements for "One throat to choke" rule. For the market we are in its nice to have a local team that can be onsite the same day if needed.
Chris Woods | TrustRadius Reviewer

Return on Investment

Auvik

  • Better customer experiences
  • Simplicity addressing network concerns
  • Automated network discovery and documentation
Drew Hackworth | TrustRadius Reviewer

NETSCOUT nGeniusONE

  • NetScout nGeniusONE helps to reduce the time and effort (people to involve) to react on network outages, speed up the investigation progress, and much more quickly to identify the root cause.
  • Proactive helps the operation team to identify the underline problems and help the business to take actions before the issue starts to impact the customer's business. Help to reduce the incidents and outages.
  • Help the operation teams to better understand the performance and health of the network from a higher level and end to end perspective, improve the efficiency of work.
Paul Fan | TrustRadius Reviewer

Pricing Details

Auvik

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NETSCOUT nGeniusONE

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Auvik
5.5
NETSCOUT nGeniusONE
6.9

Usability

Auvik
NETSCOUT nGeniusONE
6.5

Support Rating

Auvik
NETSCOUT nGeniusONE
7.5

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