Avast Business Remote Control vs. ISL Light

The program is well suited for businesses or individuals who require remote access to other computers or devices. This is especially true of IT support or program administrators who may have to troubleshoot or tutor users. Screen sharing is beneficial and seeing actions helpful for regular program use and problem solving

Incentivized

ISL light is suitable for anyone who plans to provide remote assistance services on a medium to large scale. Due to the high entry price, it is less suitable for consultants with a smaller number of clients or remote stations that need management. Their smallest package in which minutes are rented does not seem suitable for most cases.

Incentivized

• Best in class sharing
• Secured from a named brand
• Well utilized resources

Incentivized

• Prikaz strani na kateri se nahaja uporabnik
• Prikaz kontaktov uporabnikov
• Zgodovina pogovorov s strankami
• Možnost spreminjanja statusa dosegljivosti
• Nalaganje datotek, zajemov slik,..
• Klepetalnik, ki je enostaven za uporabo
• Nas obvesti, da smo dobili sporočilo, tudi če smo izven klepetalnika
• Display the page the user is on
• Displaying user contacts
• Customer conversation history
• Ability to change availability status
• Uploading files, capturing images, etc.
• An easy-to-use chatbot
• Notifies us that we have received a message, even if we are outside the chat room

• Ability to install and use at any time
• Remote access full control
• Sharing all screens

Incentivized

• Need a control toggle at least on AlwaysOn. User moves the mouse and you lose all control instantly.
• Clipboard features are a bit wonky still, and your clipboard seems to get emptied a lot. So if you're trying to copy and paste you might lose something
• Passwords for the systems are saved per machine, so if you work from multiple devices it can be tricky if you have complex passwords

Incentivized

We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.

Everything works well and quickly, and that's all we need. ISL Light always works, and we've never had a situation where the server was inaccessible or the website was down. It simply gives us a 100% guarantee that we can always log in to our customers' systems. We can install the ISL Light client at our customers' sites without any problems, even though security is high.

Incentivized

During the entere time of use, I have never come across any availability issues.

High performance!

Incentivized

We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.

It was so easy!

Incentivized

Incentivized

Multi-monitor handling is super easy with ISL Light. The licensing model of ISL Light's self-hosted version is unbeatable. Great technical support, which often used before I purchased. The unbelievable price increase during and after the covid time of remote tools, has ended, when I found ISL Light. ISL Light is really a underdog in the remote utility market. I'm glad that I found it.

Easy to deploy onto new devices. Ability to group devices so they can managed remotely efficiently.

No professional services used

Incentivized

• We’ve not paid for it but used it so it’s been beneficial
• We would benefit with the remote access control monitored for many situations where problem solving would come into play
• Any sharing app or program is beneficial if a user can access remotely

Incentivized

• Saves time: able to help our customers right-away. No need to visit them physically
• Fastest aid in problem-solving: customer happy and more likely to return
• Negative: not much negativity about ISL Light, although I get even less in-person contact with clients :-)