AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.
We've gone through a few AV partners since developing our AV program. We started with a small local shop, but they didn't have the expertise as we scaled. We moved to a larger local shop, but they struggled to provide support and I don't believe their designs were optimal. Our …
AVISPL stacks up fairly against its competitors. They have excellent pricing power but I would say they fall short in their flexibility and agility. Being such a large organization, I feel like they do not always accommodate our needs on smaller projects because their team has …
We worked with another vendor on a similar project for another building, and we would definitely recommend AVI SPL over the other vendor 10 out of 10 times.
I inherited two AV vendors when I came on-board. AVI-SPL does the retail locations while the other vendor does other things for HQ and business office locations. I have issues with both, but for different reasons. However, I am actively looking to replace AVI-SPL in the next …
AVI-SPL is a professional integrator in the Audio Video industry. They have always been the top choice in my book! The people that work for the company will be friendly and knowledgeable. The AVI-SPL employees that come to work on your project are professional and respectful …
AVI-SPL is the first organization of this type that we have interacted with, but due to their high quality work and amazing customer service, we haven't tried to find another partner.
AVI-SPL has its own niche area of audio/video design and installation. They are the only group we have done something like this before; they were able to respond to our inquiry first and fastest. I am not sure if they offer managed IT or cloud services with AWS, but we would …
We previously utilized numerous AV providers across the USA and Canada, but AVI-SPL rose to the top of the list due to superb support and systems that perform flawlessly.
We've gone through a few other A/V support organizations over the years. Our growth and needs have greatly changed. Prior A/V partners proved to be severely lacking in capability. It felt like playing whack a mole with snuffing out issue after issue rather than addressing the root cause of issues. Since working with AVI SPL, the number of issues we've faced have dropped immensely
The desk mics are a game changer. They can be moved closer to the presenter so that there is never a missed word!
The camera quality is great! It's important to us to look professional to others outside of the company and this technology helps with that.
The quick response time on technical issues. Yes, there is always a wait time to have a tech come out. But it also goes to show they stay busy because they are in high demand! Every tech from the installation to software issues that have came to the office are very informative about the software and incredibly nice, which is appreciated more than you know.
Although we've done a lot of business with AVI-SPL, the last few projects have been very bumpy and project completion schedules have been missed by a few months, causing some disruption in our ability to use the spaces as planned. This factors into getting lot of complaints from the intended end users. AVI-SPL is still one of the few large A/V subcontractors in our region that is capable of doing a multi-million A/V installation project. With limited choice we tend to go back to them given their familiarity with our organization. UPDATE: Having completed the ACC Rio Grande Campus renovation, my opinions of AVI-SPL have improved. They finished the project strong with the support of new PM that did a great job of picking up where we left off and carrying the project through to 100% completion to the Owner's satisfaction.
They had us replace the PC three times stating that the PSU was not strong enough to power the USB bus. The last PC had a 1500w PSU. The USB devices kept not working because they had too many USB devices connected. We had to hire another company to come out and fix this mistake as well. They redesigned the solution to get the features that we requested from the beginning and something that would work correctly
They have a customer support portal, which can be helpful at times, but it is limited in what you can see or do. Their internal support platform is a very high-end system, but it appears that they have not implemented it well, so data to the customer portal side is incomplete. Reports are difficult to get from the internal system, and more often have to be built manually by the account team. They cannot provide me an inventory of what they have installed, nor an inventory by ticket of what has been RMA'd and replaced. Their data management is inconsistent. we struggle to get the correct ticket information sometimes.
AVI-SPL is a professional integrator in the Audio Video industry. They have always been the top choice in my book! The people that work for the company will be friendly and knowledgeable. The AVI-SPL employees that come to work on your project are professional and respectful of the environment they are working in
We have seen a reduction in ticket volume in spaces recently updated by AVI-SPL.
While hard to quantify, AVI-SPL's multi-vendor support affords us peace of mind; we know that they can assist us with issues, regardless of the failure point.
Internal subjective feedback shows a positive view of the spaces AVI-SPL has integrated for us.
