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AVI-SPL review for AV procurement
Updated August 16, 2022

AVI-SPL review for AV procurement

Matt Bolton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

We use AVI-SPL to procure AV equipment for systems that are designed and installed in house. All of our equipment must be competitively bid and AVI-SPL often wins those bids.
  • Fantastic customer service.
  • Competitive pricing for box sales.
  • I have no complaints here
  • At this point I only use AVI-SPL for box sales. The pricing I receive saves my clients money.
My contact for box sales is Amanda Laraia in Tampa and she is the best. She returns emails very quickly and resolves any issues immediately.
I design all AV systems for my clients so AVI-SPL has not had any impact in this area.

Do you think AVI-SPL delivers good value for the price?

Yes

Are you happy with AVI-SPL's feature set?

Yes

Did AVI-SPL live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AVI-SPL go as expected?

I wasn't involved with the implementation phase

Would you buy AVI-SPL again?

Yes

I rarely have any issues when procuring equipment from AVI-SPL, but when I do those issues are resolved very quickly and without a lot of extra time involved on my part.

Evaluating AVI-SPL and Competitors

  • Price
  • Product Features
Amanda Laraia won my business by working hard, communicating extremely well, resolving issues when the arise, and pricing products competitively.
My evaluation and selection was based on price and support and is always in the evaluation phase. However, my account rep has done nothing to lose my business.

AVI-SPL Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No this is my everyday support experience.
My account rep is Amanda Laraia and I get amazing support. My recent issues all revolve around items that go missing in transit to my location. Amanda always resolves these issues very quickly.

Relationship with AVI-SPL, LLC

Because Amanda Laraia is simply the best at what she does. She works very hard and communicates very quickly.
I work with Amanda Laraia on a daily basis for my projects. It doesn't matter how long after the sale, if there's a problem she will take care of it for me.
I would consider inside sales as a professional service. My experience with AVI-SPL and Amanda Laraia has been second to none.
Daily good service...it's what I come to expect from my account rep.
Ask for Amanda Laraia from Tampa...