Virginia Tech loves AVI-SPL
Updated August 19, 2025

Virginia Tech loves AVI-SPL

Eric Brooks, CTS | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

We use AVI-SPL for the majority of our product purchases for projects around the VT campus. All of our purchases through AVI are in the form of box sales, as we do most of our installations in-house. We have worked with Kirk Ritari for the past 3 years and could not be happier. He provides the most prompt response out of our multiple vendors, so we typically go with AVI, even though we do shop our RFPs around.

Pros

  • Quick Response
  • Low Prices
  • Great Communication

Cons

  • Preemptive estimates on gear shipping dates
  • No further thoughts
  • No further thoughts
  • Project volume increase due to quick quote and purchasing turnaround times.
  • Ease of communication with AVI, keeping our customers satisfied
  • Stress relief on our end in times where a quick turnaround is needed
The support is not really a side that we use, considering we only work with AVI for box sales and purchasing. Overall though, the support from our rep has been exceptional and we have established a great relationship. We will be using AVI for years to come based on the support we get from him.
We have purchased numerous amounts of systems to help complete a hybrid modality on our campus through the pandemic. We have purchased many ceiling microphones and QSC processors/ cameras to help outfit our rooms with the technology needed for our far-end participants to feel a part of the classroom from a remote.
AVI truly has the best pricing when it comes to a simple box sale. There is no match in this arena. However, we have other local AV companies who can provide better support when it comes to onsite installations. There certainly is room for improvement on the Project Management side.

Do you think AVI-SPL delivers good value for the price?

Yes

Are you happy with AVI-SPL's feature set?

Yes

Did AVI-SPL live up to sales and marketing promises?

Yes

Did implementation of AVI-SPL go as expected?

Yes

Would you buy AVI-SPL again?

Yes

We joke on campus that it's not even worth sending our RFPs to the other vendors because we can have a quote back from AVI and the gear purchased before receiving a quote from other vendors. For any sort of box sales, they are becoming our go-to vendor. I really have no complaints about AVI-SPL.

Using AVI-SPL

21 - AVI provides our team with services ranging from box sales to design and installation. We do most of our installations in house so typically, we are just purchasing product and installing in house. For our larger capital construction projects, we rely on AVI's installation team to assist with all onsite tasks.
21 - Our team consists of tiered technicians to assist with all aspects of supporting AV across the university. We have tier one technicians who are our boots on the ground and first line of defense to small end user issues. Our Tier two technicians assist when issues are elevated and the products need to be logged into or updated. Finally, we have our tier 3 techs who design, program, and comission systems that AVI helps install.
  • Design assistance
  • Installation
  • Sales
  • Design
  • Consultation
  • Rack builds
  • Offsite installations
  • Onsite installations
  • Sales
They are a great company to work with overall, but there is always room for improvement. We have had incredibly positive experiences with our main sales rep for any and all purchases. The installation team in southwest VA is lacking and lead to quite a lot of issues on a large scale project last year.

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