Item: AVI-SPL
Rating: 10
Author: Keith Nguyen

Overall Satisfaction with AVI-SPL

Use Cases and Deployment Scope

AVISPL supports myself as well as my team on projects and implementation of products. It is critical we provide the best solution to our clients and AVISPL has not failed to make recommendations.

Pros and Cons

Pros

Day to day updates
Provides Tracking information
Very very quick turn around time on quotes
very knowledgeable about products
Takes time to learn about customer projects and provides recommendations
John Debick is the best rep I could ever ask for!

Cons

None
None
None
None!

Return on Investment

John Debick has made recommendations which have improved projects
John Debick is not quick to upsell but listens to pain points and makes recommendations based on customer budget and the latest and greatest technologies.
By taking recommendations, our federal customers have been able to save money and utilize all the features of the equipment they purchase.

I can't say enough about how John Debick and AVISPL has helped my business grow. He's quick to jump on a call with my customer and make sure they know exactly what they are purchasing and also make recommendations which will improve their environment.

Employee Productivity

AVI-SPL has helped my customers set up a hybrid working environment which has made such a difference in today's world.

Alternatives Considered

Extron Collaboration Systems and Crestron Fusion

AVISPL blows their competitors away with their fast turn arounds and customer service. John Debick is a true asset to AVISPL and has gained 10+ years of my business because of his knowledge and responsiveness. I can't thank him enough for helping my business grow.

Key Insights

Do you think AVI-SPL delivers good value for the price?

Yes

Are you happy with AVI-SPL's feature set?

Yes

Did AVI-SPL live up to sales and marketing promises?

Yes

Did implementation of AVI-SPL go as expected?

Yes

Would you buy AVI-SPL again?

Yes

Other Software Used

Microsoft 365, Carbon Black App Control, Sophos Cloud Optix, Unitrends, Splunk Cloud Platform, Sonian (discontinued), Cloudian HyperFile NAS

Likelihood to Recommend

I would definitely recommend AVISPL for ease of doing business and their customer service. Always a 10!!!

Using AVI-SPL

Users and Roles

25 - Supporting end users, integration and installation of AV products.

Support Headcount Required

25 - My engineers are supported by AVISPL on various projects.

Business Processes Supported

Installation of Crestron and Extron products.
Onsite programming of AV products
AVISPL has assisted in ensuring my customer receives 24x7 support

Innovative Uses

24x7 support. John Debick picks up calls day or night
Phone support to assist with installation
Integration of switches and cameras.

Future Planned Uses

We utilize AVISPL's offerings to the fullest.

Likelihood to Renew

I am giving this rating because of John Debick. He is by far the best representative I have ever worked with.

Evaluating AVI-SPL and Competitors

Products Replaced

Key Differentiators

Scalability
Integration with Other Systems
Ease of Use

I purchase from AVISPL because John Debick has never made a recommendation outside of our required scope of work. He makes my job so much easier. I can't say enough about how much he has supported and helped my business grow.

Evaluation Lessons Learned

Nothing. I stand by AVISPL and John Debick.

AVI-SPL Implementation

Implementation Rating

Ease of Use

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal - Change management was handled by AVISPL and trained to use. They were patient and willing to work with my team to ensure all questions were answered before changing management.

Implementation Issues

None
None

AVI-SPL Training

Training Types Used

Online Training

In-Person Training

Online Training

The representatives I worked with were patient and very well versed in working with my team to ensure we are aware of all aspects.

Configuring AVI-SPL

Product Configurability

AVIAPL is very easy to use and customizable.

Configuration Lessons

Utilize the AVISPL team. Be sure to ask questions from the start. As most engineers feel they know everything, act as if you don't. The AVISPL team is patient and will run though all aspects to ensure you are just as knowledgeable as them.

UI Customization

Yes - we have customized the interface extensively - We have customized the user interface to accommodate for my company's policies. It was fairly easy as the AVISPL team was assisting in this process.

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

None

AVI-SPL Support

AVI-SPL Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	Poor followup

Premium Support

Yes. Always. Worth every penny as AVISPL supports customer's to their fullest. They always answer their phone with real time support and US based support representatives.

Bug Resolution

Exceptional Examples of AVI-SPL Support

John Debick has never not answered my calls. Even when onsite, he goes above and beyond to answer questions from my engineers and end users. If ever, and this has never happened, he does not know the answer, he would be quick to pull a representative on the line to make sure my issues are handed in a timely manner. He provides the most excellent customer service.

Using AVI-SPL

Usability

Responsiveness and customer service.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None