AVI-SPL vs. Quess Managed Services

It would depend on the task and project scope. I recommend them in helping with equipment and dealer or rep needs, and we have worked with AVI SPL into 2025 for this need. We had some difficult integration projects in 2021 to 2022 that did not go so well on the integration side, so there is room for improvement there. However, there were major widespread industry equipment challenges at that time. But in today's market and equipment availability, it may have been a different experience. But we continue to use AVI SPL for some of our equipment needs at this time.

Incentivized

• Execution of the project is always consistent. Its done timely and to spec.
• Support is prompt and available. During COVID lead times were longer but since then the resources for onsite support have been excellent.
• They are very comfortable with emerging tech. They also support a range of established technologies versus focusing on one domain.

Incentivized

• We have Google Room. This isn't much of an AVI-SPL issue. But maybe just setting up a demo model of this system and see how it works. I know you guys don't set this software up often, but for a smaller office like us it may be more prevalent. But all in all it isn't a very complicated system to just figure out on your own. What I like most about the system is that I am able to change settings if needed through the Google admin portal, which is nice!

Incentivized

They are a great company to work with overall, but there is always room for improvement. We have had incredibly positive experiences with our main sales rep for any and all purchases. The installation team in southwest VA is lacking and lead to quite a lot of issues on a large scale project last year.

Incentivized

Their customer portal which is linked to the initial service ticket that you open is often not updated with your service ticket details or status. You have to rely on the case worker assigned to your ticket to give you updates. It is difficult to just check the status or close notes yourself without searching through your email messages

Incentivized

AVI-SPL always availability. I have no issue

Incentivized

Cannot stay enough to stay away from these people

Incentivized

I have not yet had to engage their help desk for support, so I am unable to provide any feedback regarding their global help desk support capabilities. Their project management team has been very responsive for support during the project lifecycle, which may be different than their operational support services.

Incentivized

SPL-AVI covers all the questions when asked. Excellent demo on how to use the system in our community.

Incentivized

The representatives I worked with were patient and very well versed in working with my team to ensure we are aware of all aspects.

Incentivized

We were not at all satisfied. We had to hire another company to go behind them to get it to work

Incentivized

Because our systems have been designed specifically for our needs, we have not been inclined to engage other AV vendors. Our relationship with AVI-SPL dates back to 2015 when we engaged them for our initial facility design. That said, we recently entered into a new contract with AVI-SPL to maintain a separate studio infrastructure associated with our space after losing faith in our previous vendor. While that relationship has only been in place for a year, we are very pleased with the quality of service provided so far.

Incentivized

Avi is available 24/7/365

Incentivized

• We have been able to expand our conference rooms from 1 to 4 and served more congregants in Zoom outreach without increasing complexity.
• They have helped us avoid overspending on outside consultants and their equipment recommendations by 50% or more this year.
• We are a house of worship, and AVi-SPL's guidance has helped us improve our sound and visuals and brought more people to our church due to the superior experience - attendance has grown over our relationship with AVI from 150 to a seasonal high of 450.

Incentivized