TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    AvidXchange

    Score8.9 out of 10
    N/AAvidXchange is an automated bill payment system.

    $5,000

    per license

    Stripe Payments

    Score9 out of 10
    N/AStripe is a payment gateway software solution which supports a range of payment related needs such as subscription management and recurrent billing via Stripe Billing, integration with third party payment services via the Stripe Connect API, assistance starting an Internet business which accepts payements via Stripe Atlas, fraud prevention via Stripe Radar, and payment analytics via Stripe Sigma. Additional features and modules include Stripe Issuing, which allows users to create,…

    $0.02

    per charge

    Pricing
    AvidXchangeStripe Payments
    Editions & Modules
    AvidXchange
    5,000
    per license
    Sigma
    $0.02
    per charge
    Radar
    $0.05
    per screened transaction
    Issuing
    $0.10
    per virtual card
    Terminal
    2.7% + 0.05
    per successful charge
    Integrated
    2.9% + 0.30
    per successful charge
    Atlass
    $500
    one-time fee
    Premium Support
    1,800
    per month
    Customized
    Contact sales team
    Offerings
    Pricing Offerings
    AvidXchangeStripe Payments
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    AvidXchangeStripe Payments
    Considered Both Products
    AvidXchange
    No answer on this topic
    Stripe
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    88%
    Would buy again
    50 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    6 Answers
    91%
    Delivers good value for the price
    50 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    93%
    Happy with the feature set
    53 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    86%
    Lived up to sales and marketing promises
    44 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    92%
    Implementation went as expected
    48 Answers
    Features
    AvidXchangeStripe Payments
    Payment Management
    Comparison of Payment Management features of AvidXchange and Stripe Payments
    Feature
    AvidXchange
    9.8
    1 Ratings
    26% above category average
    Stripe Payments
    -
    Ratings
    Customizable Approval Policies10.01 Ratings00 Ratings
    Financial Document Management9.01 Ratings00 Ratings
    Payment Status Tracking10.01 Ratings00 Ratings
    Payment Audit Trail10.01 Ratings00 Ratings
    Duplicate Bill Detection10.01 Ratings00 Ratings
    Accounts Payable
    Comparison of Accounts Payable features of AvidXchange and Stripe Payments
    Feature
    AvidXchange
    10.0
    2 Ratings
    33% above category average
    Stripe Payments
    -
    Ratings
    Automated Accounts Payable Processes10.02 Ratings00 Ratings
    Vendor Management10.02 Ratings00 Ratings
    Payment Gateways
    Comparison of Payment Gateways features of AvidXchange and Stripe Payments
    Feature
    AvidXchange
    -
    Ratings
    Stripe Payments
    7.6
    8 Ratings
    3% above category average
    Fraud Detection00 Ratings7.28 Ratings
    API or SDK00 Ratings8.68 Ratings
    Recurring Payment Support00 Ratings6.68 Ratings
    Billing and Invoicing Support00 Ratings8.68 Ratings
    Global Support00 Ratings8.07 Ratings
    Payment Form Acceptance00 Ratings6.67 Ratings
    Best Alternatives
    AvidXchangeStripe Payments
    Small Businesses
    Tipalti
    Score7.7 out of 10
    Apple Pay
    Score9.1 out of 10
    Medium-sized Companies
    Stampli
    Score8.4 out of 10
    Payoneer
    Score8 out of 10
    Enterprises
    Yooz
    Score8.8 out of 10
    Checkout.com
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AvidXchangeStripe Payments
    Likelihood to Recommend
    9.9
    (20 ratings)
    8.9
    (85 ratings)
    Likelihood to Renew
    8.2
    (5 ratings)
    10.0
    (3 ratings)
    Usability
    10.0
    (2 ratings)
    7.5
    (7 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.2
    (2 ratings)
    10.0
    (16 ratings)
    Implementation Rating
    7.3
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    AvidXchangeStripe Payments
    Likelihood to Recommend
    AvidXchange
    AvidXchange is well suited for companies with multiple locations where approvals may be hard to get directly. A user can log on when they have time basically from anywhere to review, code and approve invoices. This would allow for processing of invoices centrally more efficiently then with appear invoices being moved from one place to another to be processed
    Read full review
    Stripe
    We had a client who wanted a QR to use in their marketing, which enabled their clients to donate to us. It was so useful to be able to set it up, and we can track the views and donations received using this code. Another client with issues with our website wanted to set up a monthly subscription, so I sent her a payment link, which worked brilliantly. For clients that want to make one-time donations, it also lets the client choose the amount. The only scenario where we haven't been able to help is when clients want to change the card associated with the payment - whilst we understand it is for security/gdpr, it means they have to cancel and set up something new, which poses the danger that we may lose them as a customer.
    Incentivized
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    Pros
    AvidXchange
    • Our contractors and vendors can submit invoices electronically through AvidBill, removing the tedious task of sorting and coding mail. This feature saves on time and administrative duties.
    • Communication is key, and being able to log a comment or question in AvidInvoice allows for clarification and expedited approval process.
    • Having multiple properties, having the Property Code and % Allocation features allow us to ensure the correct entity is charged it's portion of expenses. For example, we may have a service that is coded to all 32 properties. With AvidInvoice we are able to allocate each entity's pro rata share of the invoice.
    Incentivized
    Read full review
    Stripe
    • They are reliable. I can count on everything going smoothly with transactions.
    • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
    • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
    Incentivized
    Read full review
    Cons
    AvidXchange
    • AvidPay needs some improvement to minimize the amount of time it takes to issue payment for invoices
    • The search features within AvidXchange on the advanced search screen sometimes do not function correctly (sorting by ascending / descending order doesn't work all of the time).
    • The log enhancement follow-up procedure could use some work.
    Incentivized
    Read full review
    Stripe
    • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
    • The ability to be able to offer discounted rates at a smaller threshold would be nice.
    Incentivized
    Read full review
    Likelihood to Renew
    AvidXchange
    At the moment we have a contract for another year, we are hoping there is improvement with the company to decide if we stay with them or change.
    Incentivized
    Read full review
    Stripe
    Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
    Incentivized
    Read full review
    Usability
    AvidXchange
    AvidXchange is very easy to use and the customer service is always there is you need help or more training. New employees even comment on how easy it is to pickup the program.
    Incentivized
    Read full review
    Stripe
    Stripe offers a very easy-to-navigate platform with many different functions. From linking it to our website and accounting platform to tracking our payments, being able to issue a refund quickly if required, and setting up QR codes and payment links for subscriptions or one-time donations, it really covers so many aspects that we need and use on a weekly and monthly basis.
    Incentivized
    Read full review
    Support Rating
    AvidXchange
    Except for occasional escalations needed to Level 2 support, they are efficient and quick with nearly all requests.
    Read full review
    Stripe
    Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
    Incentivized
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    Implementation Rating
    AvidXchange
    No answers on this topic
    Stripe
    It took less than an hour to have everything setup and running
    Incentivized
    Read full review
    Alternatives Considered
    AvidXchange
    We are presently evaluating a move to Concur Invoice, not because of any real lack of functionality from AvidXchange, but simply because we have other business functions already on Concur Invoice. From what we have seen so far, the functionality is similar, though I believe Concur Invoice is more expensive.
    Incentivized
    Read full review
    Stripe
    Stripe is easier to use and offers better support and rates. My favorite part with Stripe is probably their ready-to-use plug-in that's offered for me. We have multiple eCommerce stores and we rely on our payment process going smoothly. The plug-in from Stripe is free, constantly updated, secure, and very easy to implement.
    Incentivized
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    Return on Investment
    AvidXchange
    • AvidXchange allows our office to be more productive on invoice approvals.
    • Overall, AvidXchange is saving us money. We do not have to courier invoices back and forth once signatures have been provided.
    • You can approve invoices from anywhere as long as you have internet access.
    Incentivized
    Read full review
    Stripe
    • It makes getting money from your clients really easy
    • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
    • It is very easy to integrate with online assets of the company
    • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
    • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
    Incentivized
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    ScreenShots