Avira Password Manager vs. IT Glue

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avira Password Manager
Score 8.8 out of 10
N/A
Avira Password Manager generates and remembers secure passwords. Extra safeguards available include touch and face ID login, 2-factor authenticated login, and secrets (e.g. payment card information, notes, etc) storage.N/A
IT Glue
Score 8.0 out of 10
N/A
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
$29
per month per user (5 user minimum)
Pricing
Avira Password ManagerIT Glue
Editions & Modules
No answers on this topic
Basic
$29.00
per month per user (5 user minimum)
Select
$34.00
per month per user (5 user minimum)
Enterprise
$39.00
per month per user
Offerings
Pricing Offerings
Avira Password ManagerIT Glue
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$545 one-time fee
Additional Details
More Pricing Information
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Avira Password ManagerIT Glue
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Score 9.3 out of 10
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Score 9.7 out of 10
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User Ratings
Avira Password ManagerIT Glue
Likelihood to Recommend
8.0
(1 ratings)
7.0
(25 ratings)
Usability
-
(0 ratings)
9.0
(7 ratings)
Performance
-
(0 ratings)
8.9
(6 ratings)
Support Rating
-
(0 ratings)
8.0
(7 ratings)
Ease of integration
-
(0 ratings)
7.5
(6 ratings)
User Testimonials
Avira Password ManagerIT Glue
Likelihood to Recommend
NortonLifeLock (formerly Symantec)
[Avira Password Manager] is a highly recommended tool to manage all passwords. It has made it possible for us to save all our passwords and no one can get access to those as it protects them with a master password and give us an alert if someone tries to hack it. it is not good if someone is looking for easy to use password manager tool.
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Kaseya
It is best suited for an MSP but it is also best not suited for an MSP. It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently. At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
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Pros
NortonLifeLock (formerly Symantec)
  • It immediately sends a notification when someone tries to invade our protected passwords.
  • It helps in protecting all our passwords with a master password.
  • Its 2 step verification is amazing.
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Kaseya
  • The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store.
  • There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page.
  • The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user.
  • You can create and group custom documents together.
  • IT Glue can be integrated with a number of platforms such as Autotask.
  • IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
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Cons
NortonLifeLock (formerly Symantec)
  • Customer service didn't come up to our expectations.
  • It needs a strong internet connection.
  • It is hard to use for the beginners.
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Kaseya
  • Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image.
  • They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs.
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Usability
NortonLifeLock (formerly Symantec)
No answers on this topic
Kaseya
Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
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Performance
NortonLifeLock (formerly Symantec)
No answers on this topic
Kaseya
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
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Support Rating
NortonLifeLock (formerly Symantec)
No answers on this topic
Kaseya
No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)
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Alternatives Considered
NortonLifeLock (formerly Symantec)
Although the interface of Dashlane was user friendly and it was easy to operate but the worst part of Dashlane was first its pricing which is very reasonable in the case of Avira and secondly Dashlane was not enough to provide security to all our passwords as Avira [Password Manager] has secured all our passwords with a Master password.
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Kaseya
We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
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Return on Investment
NortonLifeLock (formerly Symantec)
  • We are no longer concerned and worried that someone can get access to our passwords as they are protected with the master code.
  • It helped in protecting our passwords.
  • No negative impact.
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Kaseya
  • We regret the purchase and have received little, if any, ROI.
  • [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients.
  • Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked.
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ScreenShots

IT Glue Screenshots

Screenshot of PasswordsScreenshot of WorkflowsScreenshot of Workflows - choose triggerScreenshot of ApplicationsScreenshot of NetworksScreenshot of Activity logs