What users are saying about
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
6469 Ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.5 out of 100

Slack

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
6469 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Project Management

    Axero

    Feature Set Not Supported
    N/A
    8.0

    Slack

    80%
    Slack ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    7.7
    77%
    163 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.8
    78%
    60 Ratings

    Scheduling

    N/A
    0 Ratings
    7.5
    75%
    126 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.9
    79%
    133 Ratings

    Mobile Access

    N/A
    0 Ratings
    9.4
    94%
    262 Ratings

    Search

    N/A
    0 Ratings
    8.5
    85%
    263 Ratings

    Visual planning tools

    N/A
    0 Ratings
    7.6
    76%
    89 Ratings

    Communication

    Axero

    Feature Set Not Supported
    N/A
    8.5

    Slack

    85%
    Slack ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    9.7
    97%
    284 Ratings

    Notifications

    N/A
    0 Ratings
    9.1
    91%
    281 Ratings

    Discussions

    N/A
    0 Ratings
    9.3
    93%
    275 Ratings

    Surveys

    N/A
    0 Ratings
    7.9
    79%
    157 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.5
    75%
    161 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    7.8
    78%
    86 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    8.6
    86%
    150 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    8.0
    80%
    102 Ratings

    File Sharing & Management

    Axero

    Feature Set Not Supported
    N/A
    8.5

    Slack

    85%
    Slack ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    8.5
    85%
    111 Ratings

    Video files

    N/A
    0 Ratings
    8.5
    85%
    227 Ratings

    Audio files

    N/A
    0 Ratings
    8.6
    86%
    222 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.4
    84%
    182 Ratings

    Access control

    N/A
    0 Ratings
    8.2
    82%
    162 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.5
    85%
    135 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    8.9
    89%
    176 Ratings

    Device sync

    N/A
    0 Ratings
    8.8
    88%
    175 Ratings

    Attribute Ratings

    • Axero is rated higher in 1 area: Support Rating
    • Slack is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating
    • Axero and Slack are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    9.0

    Axero

    90%
    7 Ratings
    9.2

    Slack

    92%
    284 Ratings

    Likelihood to Renew

    9.1

    Axero

    91%
    2 Ratings
    9.1

    Slack

    91%
    15 Ratings

    Usability

    8.2

    Axero

    82%
    1 Rating
    9.3

    Slack

    93%
    28 Ratings

    Availability

    9.1

    Axero

    91%
    2 Ratings

    Slack

    N/A
    0 Ratings

    Performance

    9.1

    Axero

    91%
    2 Ratings

    Slack

    N/A
    0 Ratings

    Support Rating

    9.0

    Axero

    90%
    4 Ratings
    7.6

    Slack

    76%
    120 Ratings

    Implementation Rating

    9.1

    Axero

    91%
    4 Ratings
    10.0

    Slack

    100%
    4 Ratings

    Likelihood to Recommend

    Axero Solutions

    Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.
    Read full review

    Salesforce

    I think a messaging tool like Slack is perfect for teams of almost any size. Just the amount of email back and forth it will save you will make it worth the cost by itself. Having chat history adds accountability. So if you need a team messaging system, this is pretty much perfect regardless of your organization or team size.
    Read full review

    Pros

    Axero Solutions

    • Communifire allows people to connect easily through instant chat and messaging. It works similarly to other social media platforms like Facebook so its not hard to learn.
    • Communifire makes it easy to share news and events with our community and the presentation of this information looks very professional.
    • I found Communifire quite easy to configure to our individual needs. There were a lot of options to turn things on or off. This was important to us because in some areas of our community we wanted to allow our contractors many features and in other areas we wanted to really limit what was on offer.
    • We had a big list of things we needed a platform to do. Communifire ticked all the boxes.
    Read full review

    Salesforce

    • Slack has a mobile version with push notifications.
    • The web-app version is particularly useful when you need your screen and are not at your home desktop.
    • The integrations speed up a lot of processes because you do not need to be constantly redirected.
    Read full review

    Cons

    Axero Solutions

    • Some UX issues that could be improved
    • Some architecture decisions don't make complete sense to me (though that's just one man's opinion)
    Read full review

    Salesforce

    • Missed threads are a common complaint from my team. When viewing messages in the unread or threads, it's easy to get distracted and lose that message. Some of us are subscribed to 100 channels and if you don't remember where a message was, it can be hard to find it again.
    • The search function is not the greatest. It takes some getting used to the filters and options to be able to really narrow down your search.
    Read full review

    Pricing Details

    Axero

    Starting Price

    $49 per month

    Editions & Modules

    Axero editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Axero tailors your investment to meet your unique needs. Custom pricing and volume discounting available. Contact Axero for details.

      Slack

      Starting Price

      $8 Per User Per Month

      Editions & Modules

      Slack editions and modules pricing
      EditionModules
      Standard$8.001
      Plus$15.002

      Footnotes

      1. Per User Per Month
      2. Per User Per Month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Axero Solutions

      Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
      Read full review

      Salesforce

      As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.
      Read full review

      Usability

      Axero Solutions

      This rating has a caveat - there is always room for improvement, and this team gets it. You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research. Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want. The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you. This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
      Read full review

      Salesforce

      As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.
      Read full review

      Reliability and Availability

      Axero Solutions

      Never any problems. Quite impressed
      Read full review

      Salesforce

      No answers on this topic

      Performance

      Axero Solutions

      Works in real time.
      Read full review

      Salesforce

      No answers on this topic

      Support Rating

      Axero Solutions

      I have always found Communifire support to be exceptional. We have had a personal account manager who has been very helpful.
      Read full review

      Salesforce

      I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
      Read full review

      Implementation Rating

      Axero Solutions

      I found the system to be very flexible and the Communifire team very supportive in helping me identify solutions for my goals.
      Read full review

      Salesforce

      It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
      Read full review

      Alternatives Considered

      Axero Solutions

      We selected Communifire for the excellent sales support, strong feature set and quick set up time. We were able to get started immediately and build out features as need required which led to faster execution and higher adoption rates among our team.
      Read full review

      Salesforce

      Slack is great for small businesses and offers extensive third-party integration. However, as good as the audio and video is, the competition is a lot better and needs improvements. Slack is reliable and easy to use, and you can easily search files. However, the storage limitations might be a big problem.
      Read full review

      Return on Investment

      Axero Solutions

      • We are still building out features of the platform but with implemention of paid features by members, we will be able to cover our operating cost of the platform.
      Read full review

      Salesforce

      • + Internal communication has increased.
      • + Partners can get in contact with our Partner Account Managers quickly.
      • - Some individuals rely too heavily on Slack, while others don't use it at all (less of a platform issue and more of a user management issue).
      Read full review

      Screenshots

      Add comparison