AxisCare is an enterprise-level web-based home care scheduling and management platform designed for Personal Care home care agencies in all 50 states and 4 different countries that provides unlimited training and support. AxisCare offers employee scheduling, a GPS Mobile App, automatic invoicing, medication reminders, hospitalization tracking and metrics, custom forms and reports,…
$325
per month Client
ClientSuccess
Score6 out of 10
N/A
ClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers. For the Executives, they deliver analytics, metrics and reports to provide a comprehensive view of the health of a SaaS business.
N/A
Pricing
AxisCare Home Care Software
ClientSuccess
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AxisCare Home Care Software
ClientSuccess
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
Required
No setup fee
Additional Details
All-inclusive pricing structure is based on the number of clients.
If you like data and analyzing data then Axiscare is well suited for your outfit. If you have office staff members that are not very computer-savvy or interested in deeper dives into numbers then my belief is that AxisCare may not be the best software for you, as it may seem like too much information. However, AxisCare's support teams have been helpful to us and I am sure they could help navigate any difficulties an agency may have.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Client Success is well suited to both growing and established companies who know what they want and need to track for their clients. With the broad ability to support numerous accounts, have multiple users, and its custom success cycles to map a clients progress, it would be a great solution for any Client Success team. I think that teams that are unaware of what they need to track wouldn't find Client Success as useful, and organizations that require a large number of custom client descriptions and variables would find certain limitations a barrier to successfully using this tool.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Providing the scheduling team with the tools to share client/ visit information with the caregivers.
Documentation. From client visit notes to managerial notes about an employee to keeping track of chat conversations. These are all great ways to hold people in the company accountable.
Helps me keep a "To Do List" better known as the Tasks Dashboard. I can write quick notes of what I need to do or I can assign the task to someone in the company.
The ability to customize reports is very helpful. I am looking forward to all of the legacy reports getting updated to the more customizable form.
The ability to auto-run and share reports is extremely helpful. I don't have to remember every day, week, or month to run the report. All I need to do is check my email and AxisCare Home Care Software sends me a notice telling me my report is done.
The ability to create our own forms is convenient. AxisCare Home Care Software will also build a form for us if we request it and pay a small fee.
AxisCare Home Care Software is integrated with different companies that provide services in a way to streamline it instead of having to find some program or company that is outside of AxisCare Home Care Software. For example, we now use AxisCare Home Care Software to complete all of our Background Checks.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ClientSuccess makes it easy for our customer success managers to manage their workflows and provides excellent visibility into our company's customer activity and engagement. We're able to log into CS and regularly check segments of our customers that need to be engaged with on a daily basis, log customer health, and be aware of approaching subscription renewals in order to pay appropriate attention to the right customers.
The user interface is easy to use, friendly in design, and quick to learn. They make it look attractive with bright color schemes without overdoing it too much.
As a customer success manager myself, I am appreciative of how this tool has kickstarted our fairly-new Customer Success department and made us much more organized and knowledgeable as a customer-facing entity.
Their customer success/support teams are excellent as well - which is to be expected. We've felt very well taken care of since we became customers of ClientSuccess.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Updating all reports, the reports that are still old are really hard to use and the custom reports aren't nearly as functional as the others.
Medicaid Mileage should be added in as a part of the authorizations so that we can track the available miles just like we do the hours.
Ability to text or message contacts or the responsible parties of leads - just one way messaging but bc the first steps of acquiring a lead are email / text / call it makes it hard to complete that in a secure way. If we had to text normally we open ourselves up for HIPAA concerns but we could one way text instead to get in touch with the lead and know that we are staying compliant.
Admin app should be fully functional for medications and MARs - you can't manage any of that from the Admin app and have to use the website instead. This is hard to work with when in the field or updating a med list while on an assessment with a client.
Offline mode on the App - both CG and Admin app have glitchy offline mode that makes it kinda useless at times.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The support view takes a few steps to get to the meat and potatoes.
The success score model can be improved to include smaller one-off campaigns. Success score is good for a campaign that has existed for a while but not for the one-off projects.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
AxisCare Home Care Software has a lot of features that are helpful in the roles we play at [...] Arkansas. The support is fantastic! I do wish there were more features for users to store documents for themselves such as weekly task lists and monitoring forms that they would normally email to me or upload to Google Drive for storage. This however isn't something that would cause our company to switch software programs.
For the organization, documentation, easy interface, & many many other reasons. It helps make my work life better daily. I can pull up any Caregiver or Client almost immediately while being asked questions on the phone. Partnered with our SmartAutomations system, the documentation helps a lot. I've been utilizing the program for almost 4 years & I still learn new things that help.
We had no issues with the availability of the system, it has been reliable so far, the only issues were geo location at some point due to staff being in rural areas, geo location will fail to pick up.
They have been incredibly helpful and willing to assist with every situation we have encountered. There have been some instances where they were unsure of what the issue we were experiencing was or how to fix it. They attempted though and were very responsive.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The training was easy to implement and understand. We had no issues completing all the training offered by the Axis staff. They were all very knowledgeable about the product and walked us through every step until the go-live day. We did the hand-holding until the end, our staff was very pleased with the patience of our trainers and thankful for their understanding, helping to be sure we were well-trained and ready for our go-live date. We are grateful. Thanks again to the trainers.
I would give this training a high rating because it was thorough and easy to understand. The trainers were detailed and very helpful throughout the transition process. They promptly addressed any concerns or issues, making it simple to set up the new Axis system and app. The support received when we encountered minor issues was excellent as well; they worked with us until everything was functioning properly. Overall, the experience was smooth and effective, leading to a successful implementation of the system.
We used eRSP solutions before switching to AxisCare Home Care Software. I think AxisCare Home Care Software does a better job at organization and definitely better with customization than eRSP. AxisCare Home Care Software also has more features than eRSP did.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
HubSpot is excellent as it was an easy expansion from the sales and marketing work we were using it for. It meets our needs but isn't entirely as geared towards customer success like ClientSuccess. ClientSuccess has more bells and whistles that are out of the box vs. HubSpot, where the capabilities may exist but require a little more leg work.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
AxisCare data is critical to our company profitability, growth, and efficiency. The ability to utilize data effectively provides us with the means to grow and expand responsibly.
Our projections for business growth suggest we will double our new client setup labor (AxisCare setup) for the same amount of profit stream. Only with the efficiency of AxisCare will it be possible to support the added labor required for this effort.
End of month reports, quarterly reports, progress notes, and billing data are supported well by AxisCare. These items could be streamlined to further reduce our data processing labor.
AxisCare is missing client associated protocol plans and other risk assessment documents. These should be available to the client and caregiver as associated with the needs of that client.
