Axure RP vs. Salesforce Experience Cloud

Still the best IMHO for dynamic prototyping. Sometimes you need to wireframe novel on-page widgets, such as draggable search areas (in the context of map-based search), or interactive annotations on diagrams. And sometimes real data values are necessary for test participants to give good feedback. However, this is something of a niche scenario. The majority of uxers prefer xd or Figma and find that static prototypes (screen1->click->screen2) is sufficient.

For well-suited, this product is great for your external clientele groups that you would not necessarily want to have a high user fee rate for. So basically general public or a group that will be authorized to come in and just do a few things here and there, but you don't necessarily want them access to all of your systems and your data points for groups that it would not be a great use for. I'd say probably your high level internal staff, they're going to be using a lot of the backend functionality automations, evaluating data, managing data, and doing custom inputs. That's just not what's intended for.

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• Adaptive views enable us to create truly responsive designs, even when they are very complex.
• The platform’s many available templates and ability to create a library of reusable designs enables us to prototype faster and more efficiently than creating every single design from the ground up.
• The company provides a lot of support options, from training videos to online forums. This is a pretty complex tool, so knowing that we can always look up or ask a question and get a quick answer has helped us immensely.
• Axure’s comprehensive suite of tools to portray interactivity in prototypes has truly helped us show stakeholders and clients what an end product will look like, which has really helped us gain necessary internal and external buy-in.

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• Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
• Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
• Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.

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• The user interface is somewhat old and not always the most intuitive.
• I've been using Axure RP for 5 years and often forget that it has a steep learning curve, which makes it harder to onboard new employees.
• The "teams" functionality, as far as working and sharing the same files, has some room for performance improvements.
• Results of the Preview function varies per browser (although it works best on Chrome).

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• Unlike other CMS platforms like Wordpress and Adobe Experience Manager, Salesforce does not provide a fully featured editor with a drag-and-drop design tool.
• Our content creators and marketing team often struggle with permissions and how to distribute content across different experience cloud sites.
• Also, there is no side-to-side comparison view for content editors to update the content easily.

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Renewal exercise is already underway. Platform is to ubiquitous to not leverage, especially at a Fortune 50 firm

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Axure feels like a tool that started with a simple interface that wasn't redesigned over time. Simple tasks sometimes require clicking through multiple layers. Crucial pieces of functionality are hidden under text links, or just flatly aren't discoverable. Much of the quirks of the interface only come from having screwed up numerous times, and knowing that certain things are just difficult to accomplish.

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Strengths: - Intuitive for Salesforce Users – If you’re already working within the Salesforce ecosystem, the Salesforce CMS is easy to navigate, with a clean UI, drag-and-drop content management, and reusable assets for quick updates. - Seamless Integration – Since it connects natively with Experience Cloud, Marketing Cloud, and CRM, it allows for efficient multi-channel content distribution without needing extra third-party tools. - AI-Powered Personalization – The ability to deliver dynamic content based on user profiles and engagement data is a huge plus, making content delivery more relevant and impactful. Challenges: - Learning Curve for New Users – If you're not already familiar with Salesforce, the interface can feel overwhelming, requiring training to fully leverage all features. - Limited Customization & Workflow Automation – While it works well for structured content, advanced approval workflows and deep editorial customization are limited compared to enterprise CMS platforms like Adobe Experience Manager. - Media & Design Limitations – Salesforce CMS is not as robust for managing rich media-heavy content, which can be frustrating for teams needing more flexibility in multimedia presentation.

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Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.

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I've never used the support for Axure but they do have an online community that can be helpful when you're unsure how to accomplish a specific bit of interactivity. Overall the community for Axure is a great benefit for the software. There are also a lot of shared library assets which can help reduce the time you spend on projects.

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Although support from Salesforce itself can be quite unresponsive sometimes, the community hub is incredibly helpful. The large user base of Salesforce products contribute to troubleshooting and the forums are a powerful tool for finding solutions and possible bugs and response times can be quite fast compared to your regular support channels.

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I think that the online training videos cover all product features and are a great resource to point people to. The newsletter is also frequent and passes on a range of tips and techniques for users that are eager to learn more, or just want to keep themselves up to date

Since Axure RP is a desktop software that can work without a cloud connection, it is easy to have approved within a highly restricted corporate environment for a low cost with a small team. iRise is a solution that requires greater amounts of management, best service a group of designers in a corporate environment. InVision is cloud-based and, although not impossible, would require a long-term agreement to be made between the corporate and InVision. These could take years. Origami is free and desktop based and has great control of the transitions and data - but is so granular that additional time commitments may have to be made to make a prototype of this fidelity

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Salesforce Experience Cloud was selected due to its tight integration with our existing Salesforce CRM platform. Customization of the portal was much, much simpler compared to Sharepoint - especially with role-based security parameters that are ultimately inherited based on attributes within the Salesforce CRM platform. Salesforce Experience Cloud was a natural fit for this customer-facing purpose.

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• Axure allows for us to quickly get the entire sales team trained on a specific narrative and gives them a fool proof click path for them to use in the demo.
• Axure is relatively inexpensive and allows for purchasing the software without having to pay a monthly subscription (although they do have that option).
• The Sketch integration has allowed for a 10 fold increase in productivity by taking designs already created in another program and quickly adding them to Axure.

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• Time savings for our customer success team - no need to continually follow up on tickets as customers have access to see status themselves
• In the future, it will also allow us to create more impactful knowledge articles that will increase self-service over ticket creation

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