Azure AI Bot Service vs. ChatBot

It is suited for applications like computerizing messages, or any business thought that would require the entrepreneur to robotize their reactions, particularly assuming they are managing a ton of clients and they can't answer to every single one of them. It'd be the most ideal to computerize messages of enormous associations where the reactions measure up to the clients' assumptions. It would be less appropriate in associations where clients' viewpoints matter and every client is interesting and requires the association's consideration, where the specialist organization doesn't need to sum up the clients' interests.

Most suited: Frequent duties can be automated. services can be improved by analyzing customer feedback. Load and Heavy tasks can be reduced. Less workforce is required. Less Suited: Specific product queries and their proper answers. When the user uses those words that are misspelled or have a long sentence it finds difficulty in giving them proper information.

Incentivized

• Real-time communication.
• Lightweight software protocols.

Incentivized

• Routing rules
• no code workflows
• UI/UX is excellent for a newbie to start on
• Their Chat support is very helpful

Incentivized

• They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.

• Having enough conversational data to train the chatbot.
• Really understanding intent.
• Understanding emotion.

Incentivized

As long as budget is not an issue - we renewing this solution.

Incentivized

Azure Bot Service provides an integrated environment for bot development. Microsoft Azure Cloud is fully compatible and its security features. It's more important to pay attention to the logic of business than the specifics of each messenger. We don't have any issues using the bot framework because the implementation is excellent.

Incentivized

Since I deployed this solution end to end for my organisation, I would speak from my experience that since I was a newbie to this platform I took ample support from their team, their training resources. However, the product's UI/UX was simply very intuitive that it helped me to get a lot of hand-on practice on the product well. This helped me with the timely deployment of this solution.

Incentivized

Support is helpful when we have a problem, but online documentation is lacking

Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.

Incentivized

Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language. Lex is very limited with integration with standard hardware and network configurations. Lex has performance issues and was too slow to meet near real-time collaboration requirements. Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.

Incentivized

ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.

Incentivized

• Interfaces with the SQL data set, tracks down plans/replies, and tests them with the SDK.
• Utilizing the system is made conceivable by the Bot Dev gateway. We can interface our bot in excess of ten channels, including Twilio Facebook, Twilio, Twilio, and Slack, and that's only the tip of the iceberg.
• It is expensive.

• Connecting to DB.
• Customizable dashboards.
• Automated reporting.

Incentivized