Azure AI Bot Service vs. Microsoft 365 Copilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azure AI Bot Service
Score 8.7 out of 10
N/A
Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.N/A
Microsoft 365 Copilot
Score 8.3 out of 10
N/A
For enterprises, Microsoft 365 Copilot (or just Microsoft Copilot) is a generative AI operating as an intelligent virtual assistant for work. Through a chat interface, business users can use it to solve a variety of complex tasks.
$31.50
per month per user
Pricing
Azure AI Bot ServiceMicrosoft 365 Copilot
Editions & Modules
No answers on this topic
Microsoft Copilot
$31.50
per month per user
Offerings
Pricing Offerings
Azure AI Bot ServiceMicrosoft 365 Copilot
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing shown is based on an annual commitment. Discount available for annual payment.
More Pricing Information
Community Pulse
Azure AI Bot ServiceMicrosoft 365 Copilot
Best Alternatives
Azure AI Bot ServiceMicrosoft 365 Copilot
Small Businesses
LocaliQ
LocaliQ
Score 8.8 out of 10

No answers on this topic

Medium-sized Companies
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.2 out of 10

No answers on this topic

Enterprises
Conversica
Conversica
Score 4.1 out of 10
Oracle Digital Assistant
Oracle Digital Assistant
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Azure AI Bot ServiceMicrosoft 365 Copilot
Likelihood to Recommend
7.5
(7 ratings)
8.3
(14 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(2 ratings)
Usability
7.5
(4 ratings)
8.2
(13 ratings)
Support Rating
8.8
(4 ratings)
-
(0 ratings)
User Testimonials
Azure AI Bot ServiceMicrosoft 365 Copilot
Likelihood to Recommend
Microsoft
Azure AI Bot service works well if you need to support multiple channels like MS Teams, Slack, Facebook Messenger, etc., using the same code base. It also provides built-in connectors to LUIS and Azure OpenAI for natural language understanding and intelligence. Scenarios such as a low-cost chatbot without the need for LUIS or AI are the ones where Azure AI bot service might not be most appropriate.
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Microsoft
I highly recommend its usage in Teams meetings to prepare a session transcript, meeting minutes,
next steps and recognize speech by person. Also within the meeting recording, there is separation between the people talking at the time. The Copilot image creation is very accurate and useful to
customize my PowerPoint presentations and other documents
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Pros
Microsoft
  • Assembles conversational AI encounters for our clients
  • Adds regular language, discourse, and vision
  • Sends to well known channels with insignificant code changes
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Microsoft
  • Good analysis of the ticket system at the service desk, so that this can be anticipated properly
  • For the management of IT environments, quick examples of scripting for desired solutions
  • For consultants and managers, they co-pilot a technical report into language understandable to a non-technical client, including a visual summary.
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Cons
Microsoft
  • Limited Natural Language Understanding, especially in entertainment contexts where slang, humor
  • Works only with Azure platform only not compatible with other platforms
  • Complex customization as per organization need
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Microsoft
  • The quality of image generation in Microsoft Copilot could be improved. Compared to other AI platforms, Copilot's images often fall short in quality and frequently contain typos.
  • When generating agents and chatbots, Microsoft Copilot currently doesn't appear to support file download functionality.
  • The email reply function is useful, but the responses can sometimes be overly elaborate. It would be helpful to have more options for adjusting the tone.
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Likelihood to Renew
Microsoft
No answers on this topic
Microsoft
Absolutely!!! I have a high regard for the product and will use it for years to come.
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Usability
Microsoft
Azure Bot Service provides an integrated environment for bot development. Microsoft Azure Cloud is fully compatible and its security features. It's more important to pay attention to the logic of business than the specifics of each messenger. We don't have any issues using the bot framework because the implementation is excellent.
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Microsoft
it is nearly perfect and it’s usability one of the main factors and contributing to the score is how versatile this tool is. it is vastly usable in a multitude of circumstances, and has a few limitations, but overall this product works well for what it is intended. It is very helpful for some otherwise time consuming tasks.
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Support Rating
Microsoft
Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract. No new onsite personnel as required and training sessions and manuals were included. Very fast response and problem resolution were made available. Detailed configuration guidance was provided at no extra cost. Patching was a bit too frequent.
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Microsoft
No answers on this topic
Alternatives Considered
Microsoft
Azure Bot Services is part of Azure subscription so it is ideal to have apps working [on] one platform so as to manage resources effectively.
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Microsoft
I think It lost the race for now. I don't think Microsoft will keep investing on it since we have better tools outside their environment. In my opinion, Microsoft Copilot is not even in the benchmark tools and in the race for AGI. I think Microsoft is way behind and Microsoft Copilot suffered the lack of investment like the one made by its competitors.
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Return on Investment
Microsoft
  • Interfaces with the SQL data set, tracks down plans/replies, and tests them with the SDK.
  • Utilizing the system is made conceivable by the Bot Dev gateway. We can interface our bot in excess of ten channels, including Twilio Facebook, Twilio, Twilio, and Slack, and that's only the tip of the iceberg.
  • It is expensive.
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Microsoft
  • Copilot has had a huge positive impact on my productivity. My job requires a lot of author and customer interaction, so since I use Copilot, I dont need to spend hours in my workday answering emails.
  • Copilot has also helped with my data analysis skills. I use the data analysis to create proposals and I have noticed a significant increase in project approvals after I have started using Copilot.
  • One of the business objectives of my company is to create high quality education resources. Since Copilot is integrated across platforms and departments in all office locations across the world, it has helped streamline operations in my company. This has definitely supported in achieving this objective.
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ScreenShots