Backup Radar vs. Kaseya VSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Backup Radar
Score 8.3 out of 10
Small Businesses (1-50 employees)
Backup Radar is a backup monitoring solution for MSPs designed to reduce risk of data loss, drive business and process efficiency, and achieve greater visibility across backup platforms. It is an automation software that helps MSP’s of all sizes and enterprise IT departments catch missed or failed backups in real-time, streamline backup checking workflows and give full customization for reports, alerts and dashboards. Backup Radar makes it possible for MSP's to see the "unseen". …N/A
Kaseya VSA
Score 7.6 out of 10
N/A
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.N/A
Pricing
Backup RadarKaseya VSA
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Backup RadarKaseya VSA
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
Backup RadarKaseya VSA
Features
Backup RadarKaseya VSA
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Backup Radar
10.0
1 Ratings
24% above category average
Kaseya VSA
6.7
13 Ratings
9% below category average
Remote monitoring10.01 Ratings9.013 Ratings
Multiple Server Monitoring10.01 Ratings00 Ratings
Multi-device monitoring10.01 Ratings00 Ratings
Automated alerts and notifications10.01 Ratings00 Ratings
Network device monitoring00 Ratings8.013 Ratings
Activity Monitoring00 Ratings8.01 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Backup Radar
10.0
1 Ratings
28% above category average
Kaseya VSA
7.5
12 Ratings
7% above category average
Service configuration management10.01 Ratings00 Ratings
Policy-based automation10.01 Ratings9.012 Ratings
Patch Management00 Ratings8.012 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
Backup Radar
10.0
1 Ratings
25% above category average
Kaseya VSA
-
Ratings
Performance data reports10.01 Ratings00 Ratings
Customizable reporting10.01 Ratings00 Ratings
Risk analysis10.01 Ratings00 Ratings
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Backup Radar
-
Ratings
Kaseya VSA
7.5
1 Ratings
6% above category average
Virtualization monitoring00 Ratings8.01 Ratings
IT Asset Discovery00 Ratings7.01 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Backup Radar
-
Ratings
Kaseya VSA
6.8
1 Ratings
2% above category average
Attended device access00 Ratings8.01 Ratings
Unattended device access00 Ratings8.01 Ratings
Virtual device access00 Ratings9.01 Ratings
Multiple-display support00 Ratings1.01 Ratings
Multiple concurrent sessions00 Ratings8.01 Ratings
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User Ratings
Backup RadarKaseya VSA
Likelihood to Recommend
10.0
(1 ratings)
8.0
(30 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
5.5
(8 ratings)
User Testimonials
Backup RadarKaseya VSA
Likelihood to Recommend
ScalePad
We have more than 2500 individual backup jobs across our customer base. With Backup Radar, I now have a detailed, accurate insight into all jobs. I do not have to wonder or doubt if the backup job did not run, it logs a "no result in 24 hours" ticket for me and if it failed, I get a failure ticket logged. It cannot be more simple. This is done across multiple different backup software. The reporting, be it on demand, or scheduled, is absolutely brilliant and super valuable
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Kaseya
If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
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Pros
ScalePad
  • Backup Monitoring (no successful backups in 24 hours)
  • Automated Ticketing (Backup Radar logs the tickets in our PSA system)
  • Automated Reporting (Daily, Weekly, and Monthly reporting)
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Kaseya
  • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
  • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
  • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
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Cons
ScalePad
  • None offhand that I can think of
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Kaseya
  • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
  • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
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Likelihood to Renew
ScalePad
No answers on this topic
Kaseya
Excellent product with easy learning curve
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Usability
ScalePad
No answers on this topic
Kaseya
I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.
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Support Rating
ScalePad
No answers on this topic
Kaseya
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
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Alternatives Considered
ScalePad
Never used anything else similar to this
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Kaseya
There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
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Return on Investment
ScalePad
  • Positive, the ROI is no match compared to the integrity and business reputation value we get by using Backup Radar, as we do not "resell" Backup Radar to our customers, it is our internal monitoring and reporting tool for the customers we look after.
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Kaseya
  • It has increased the efficiency of operational tasks for our technicians
  • It has change the speed at which we are able to deploy updates and software patches
  • It caused us to spend additional money on more security tools due to concern from breaches
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ScreenShots