What users are saying about
28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 28 reviews and ratings
90 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 90 reviews and ratings
Feature Set Ratings
- Barracuda Backup ranks higher in 1 feature set: Data Center Backup
Data Center Backup

7.1
Bacula Enterprise
71%

8.2
Barracuda Backup
82%
Barracuda Backup ranks higher in 10/14 features
Barracuda Backup ranks higher in 10/14 features
Universal recovery

9.1
91%
1 Rating

9.0
90%
27 Ratings
Live recovery

6.9
69%
7 Ratings

6.9
69%
30 Ratings
Recovery verification

6.5
65%
17 Ratings

8.0
80%
29 Ratings
Business application protection

3.0
30%
2 Ratings

8.7
87%
24 Ratings
Multiple backup destinations

8.2
82%
22 Ratings

8.8
88%
31 Ratings
Incremental backup identification

7.9
79%
22 Ratings

8.4
84%
32 Ratings
Backup to the cloud

9.9
99%
11 Ratings

9.2
92%
33 Ratings
Deduplication and file compression

7.0
70%
16 Ratings

8.4
84%
34 Ratings
Snapshots

7.8
78%
13 Ratings

6.8
68%
25 Ratings
Flexible deployment

3.9
39%
19 Ratings

7.1
71%
18 Ratings
Management dashboard

4.4
44%
19 Ratings

7.1
71%
20 Ratings
Platform support

7.2
72%
22 Ratings

8.5
85%
20 Ratings
Retention options

7.2
72%
22 Ratings

8.8
88%
20 Ratings
Encryption

10.0
100%
13 Ratings

9.0
90%
16 Ratings
Attribute Ratings
- Bacula Enterprise is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
- Bacula Enterprise and Barracuda Backup are tied in 2 areas: Likelihood to Renew, Implementation Rating
Likelihood to Recommend

9.9
Bacula Enterprise
99%
22 Ratings

7.9
Barracuda Backup
79%
34 Ratings
Likelihood to Renew

10.0
Bacula Enterprise
100%
3 Ratings

10.0
Barracuda Backup
100%
2 Ratings
Usability

8.5
Bacula Enterprise
85%
4 Ratings

8.2
Barracuda Backup
82%
3 Ratings
Availability

Bacula Enterprise
N/A
0 Ratings

7.0
Barracuda Backup
70%
2 Ratings
Performance

Bacula Enterprise
N/A
0 Ratings

9.0
Barracuda Backup
90%
2 Ratings
Support Rating

9.8
Bacula Enterprise
98%
25 Ratings

9.6
Barracuda Backup
96%
12 Ratings
Implementation Rating

8.0
Bacula Enterprise
80%
1 Rating

8.0
Barracuda Backup
80%
2 Ratings
Product Scalability

Bacula Enterprise
N/A
0 Ratings

7.0
Barracuda Backup
70%
1 Rating
Likelihood to Recommend
Bacula Enterprise
Bacula Enterprise is not the easiest backup software to work with--you are expected to be competent at the command line and editing complex configuration files, even if you mostly use the web GUI for day-to-day operations. However, study is rewarded--you can do many very complex things. Easy things may not always be easy, but very hard things are possible (unlike many competitors that make easy things easy and hard things impossible).
I would not recommend Bacula to someone who just wants a quick plug and play solution; but in my opinion your backups and disaster recovery system shouldn't be plug and play - that's a great way to feel good about a solution that won't actually work for you when it's needed!
Director of IT, McLean Imaging Center
McLean HospitalHospital & Health Care, 10,001+ employees
Barracuda Backup
There are few scenarios that it's not well suited for as long as it's either VMware or Agent Based installations. I have not had success with directly backing up a non-Windows file share. I would definitely test the product first if you are not planning to directly backup through an agent.

Verified User
Engineer in Information Technology
Education Management Company, 1001-5000 employeesPros
Bacula Enterprise
- The support services provided by Bacula Systems are superb. They usually respond extremely quickly and have clear and useful answers upfront, which is a welcome change. Their support enabled us to get Bacula Enterprise up and running quickly and well configured, in a relatively short period of time. In addition, they also offer proactive support on a yearly basis. This involves sending an automatically generated report on your system configuration and status from which they provide advice on any issues or configuration problems that they find. I haven't seen this level of proactive support from another company.
- The configuration is extremely powerful and flexible. If you're used to dealing with text-based configuration files then you'll find this system familiar. It also fits well with configuration management tools - in our case, Puppet - allowing the configuration across the whole system to be managed centrally. The flexibility of the system allowed us to have backups running exactly when and how we wanted, performing staging to tape via disk, and with various admin, tasks to automate the handling of tapes within our tape library.
- The command-line console tool allows all operations to be done from the command line. In an emergency situation, or stuck in a datacentre with only a dumb console, being able to do everything via the command line is an important feature to have.
- Bweb is an optional extra that provides a web-based interface for both management and configuration. If you don't want to edit text files and use the command line console tool then Bweb is the best interface to use. We don't use it for configuration (favoring external tools for managing the text-based configuration), but we do use it to monitor backups and perform restores. It provides an excellent overview of what's happening with the system.
- The manuals, whitepapers, and additional documentation cover everything in detail. The whitepapers give a good overview of the installation, concepts, and specific scenarios, whilst the manuals cover in more depth how specific areas work and how the configuration is handled. It's very easy to find out what a particular option means and does.
- The software can run on and is supported on, a wide variety of operating systems, including Ubuntu which is what we use. This is a level of flexibility that was important to us after being tied to RHEL for our previous backup system.

Verified User
Engineer in Information Technology
Higher Education Company, 5001-10,000 employeesBarracuda Backup
- Quickness to deploy. You will not need an expert to get this up and running.
- Extremely intuitive interface: Brand new techs can pick this up without much training.
- Global Accessibility: The cloud interface allows administrators to access their backups from everywhere for quick restores after hours.
Sr. System Engineer
Kent Intermediate School DistrictEducation Management, 501-1000 employees
Cons
Bacula Enterprise
- Takes a while to get used to the software. It's not something that you can just install and work away with. You need to figure it out first. We did get a free training course when we purchased the Bacula Enterprise version which we found very useful.
- Support Documentation is very in depth but it's a tough read sometimes. Takes a while to understand the concepts from this documentation. Could do with making the documentation a small bit easier to understand.
IT Infrastructure Engineer
DPD IrelandTransportation/Trucking/Railroad, 501-1000 employees
Barracuda Backup
- In some of the older version of the software, drilling down to restore a single files was quite the process. It's still a little slow to this day, but improvements have been made.
- It would be nice to have the ability to spin up a virtual machine directly on the backup appliance in the event of a failed server. At current time you need a Hyper-v or VMWare environment to restore a failed machine to.
- Once you put the device in cloud control mode, some of your options are limited when you log directly into the local appliance. I personally would like to see all the options remain the same so I can administer the device the same remotely and I would sitting in front of it.
IT Consultant
Americom Imaging Systems, Inc.Information Technology and Services, 11-50 employees
Pricing Details
Bacula Enterprise
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Barracuda Backup
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Bacula Enterprise
Bacula Enterprise 10.0
Based on 3 answers
Easy to use, proactive and effective customer support, and simple deployment method. The high configurability is what makes this tool so effective for my organization - at no point do I have any issues of trust as to the restorability of a fileset. The GUI provided gives clear actionable reports as to the effectivity of the jobs performed.

Verified User
Engineer in Information Technology
Hospitality Company, 11-50 employeesBarracuda Backup
Barracuda Backup 10.0
Based on 2 answers
Love the units
Senior Network Engineer
The Spence SchoolEducation Management, 51-200 employees
Usability
Bacula Enterprise
Bacula Enterprise 8.5
Based on 4 answers
It still has a lot of flaws to overcome, especially in the area of user friendliness. Searching and filtering is quite cumbersome. Once you find the job you from which you want to restore, be sure to write that job number down because you won't be able to quickly find the job again without it during a recovery.

Verified User
Administrator in Information Technology
Logistics and Supply Chain Company, 1001-5000 employeesBarracuda Backup
Barracuda Backup 8.2
Based on 3 answers
The front-end webpages are basic without to much clutter which makes finding what you are trying to do fairly easy.
Sr. Programmer/Analyst
PCS Receivables Corp.Financial Services, 11-50 employees
Support Rating
Bacula Enterprise
Bacula Enterprise 9.8
Based on 25 answers
We have always been very well served by Bacula Enterprise support. The response time is excellent, and any doubts or problems are resolved quickly and easily, avoiding complications and the evolution of problems that could arise. Only praise for Bacula Enterprise's service and support. The monitoring of the entire process from acquisition to implementation was very well done.
Innovation Director
Prefeitura Municipal de Aparecida de GoiâniaGovernment Administration, 10,001+ employees
Barracuda Backup
Barracuda Backup 9.6
Based on 12 answers
They are always quick to get you routed to a tech support person and always get follow up after contacting them. Last experience was amazing, she adjusted my boxes and they perform even better. I cannot say enough about the support. We had some trouble with one of the windows servers leaving the volume shadow copy out there and would fail. They worked with us to adjust and get working. After that it has been months since I have had to do anything with the server to keep the backups running.
IT Manager
Landmark Automotive GroupAutomotive, 51-200 employees
Implementation Rating
Bacula Enterprise
Bacula Enterprise 8.0
Based on 1 answer
Ensure the backup traffic goes through separate traffic as the other environment.
ESCRYPT IT Teamlead Bochum
ESCRYPT GmbhInformation Technology & Services, 201-500 employees
Barracuda Backup
Barracuda Backup 8.0
Based on 2 answers
Work on a backup agent for Mac OS X or any Apple OS.
Senior Network Engineer
The Spence SchoolEducation Management, 51-200 employees
Alternatives Considered
Bacula Enterprise
I used CTERA almost from the time they started up. In short, it was very easy to use but configuration was limited; and in the end the agents were troublesome and I could not restore files. They had one person on staff who was terrific with tech support, when he left support became difficult and I lost confidence. Acronis was my first experience with a bare-metal recovery operation and it was terrific. Really saved the day. I would still be using it except the licensing was difficult and expensive and the software wasn't Linux friendly.
Director of Information Technology
Architectural Design Consultants, Inc.Architecture & Planning, 11-50 employees
Barracuda Backup
I'm much happier with how Barracuda lays out their console and user interface. Acronis is a great product and you do get what you expect. But to have a the learning curve personally cut by at least 50% is a great thing to have when it comes to training new members to the IT team and getting them up to speed of our procedures.
Network Administrator III
Millar Instruments, Inc.Medical Devices, 51-200 employees
Return on Investment
Bacula Enterprise
- Quite transparently for the applications to allow online backup and guaranteed enough confidence due to its efficient algorithms of verification of media and blocks.
- The cost of purchasing and updating the annual support is very low compared to other "Veeam and Backup Exec" tools that I analyzed in the pre-project phase.
Manage Network and Virtualization
Claudino SARetail, 501-1000 employees
Barracuda Backup
- We've had a couple situations where we've had to pull data back down from the BBS cloud and while it can take a while sometimes, we haven't had an issue where we haven't been able to restore something that we needed. Overall it has been very reliable.
- We've had to implement two other backup systems in addition to Barracuda Backup and dedicate our BBSs to just mission-critical data because we're size-locked in our appliances. Upgrading to larger models is not financially viable at the moment and we can't expand their internal storage or point them to an iSCSI share or likewise. We brought in other systems to handle non-critical and virtual data because of those storage limitations.
IT Director/CIO
Green Clinic Health SystemHospital & Health Care, 201-500 employees