Barracuda ESG (discontinued) vs. Webroot Email Security Powered by Zix

Good combination when using their other products like an incident response. When using automated workflows, this makes creating sender policies a breeze. Unfortunately, this can also be done too well as it may filter out valid emails and to resend or place them back into users' mailbox isn't an easy thing to do even if you attempt to resend through the Email Security Gateway.

I think that Webroot Email Security is good for small-medium sized businesses who are on a budget for email security. They actually have a great encryption system for outbound email, and so if you bundle those together then it puts everything in the same pane of glass and that is nice. Over the last few years this company was purchased by OpenText, and I have seen some improvements because of that, but this product is not innovating like other emails solutions based on new threats that are emerging. I would say if you have a relatively low volume of inbound email, then this solution would suffice.

Incentivized

• ESS has a simple interface for both users and administrators.
• The "Manage Quarantine" button in each email is a direct sign-on link, so users don't have to remember their password to manage their quarantine (this is GOLD, Jerry!).
• The baseline functionality (catching spam/malware/phishing/malware attachments/malformed PDFs etc) is super-solid, with few false positives and few false negatives.

Incentivized

• Makes it easy for those receiving emails to create an account and retrieve the email.
• Peace of mind knowing emails are secure, and can be tracked.
• Monitoring inbound email threats is easy.
• Support has been very quick resolving or explaining support tickets I've created.

Incentivized

• You need to take time in adding your contacts to a whitelist so that you don't miss an email.
• I recommend changing the time interval; Barracuda notifies you that you have quarantined emails as we were only getting 1 per day and we missed some urgent emails.
• The quarantine folder is web based, we'd prefer it to have been an add-in for Outlook.

Incentivized

• The admin interface seems a bit shabby. It's time for a refresher course.
• Being able to modify our own security word without having to contact Zix.
• Users may not enjoy needing to log in to access messages through the secure site.

Incentivized

It did delivers exactly what is needed, what was promised, is cost effective, and is incredibly easy to use and manage.

Incentivized

Setting up the Barracuda for use with Microsoft 365 provides issues that Barracuda seems to have no fix for. I mentioned these issues to their support, because I am constantly reminded of them by their system, and I was told that those errors are normal for our setup and to ignore them which is frustrating to me.

Incentivized

It is much simpler to configure and operate in comparison to other anti-spam applications. Zix's customer usage is comparable to that of other spam filters on the market; but, in terms of convenience of use, Zix comes out on top. Daily delivery of logs is provided, and the user is not required to sign in order for an email to be sent.

Incentivized

Availability is robust and flawless. This is a non-issue, its always up & running and fail-over protection is available for restarts or upgrades.

Incentivized

The WebUI is the only piece I find lacking on the Barracuda ESK. Its is not the fastest and is fairly utilitarian in its approach. The Outlook plug-in, while not in wide use here, causes zero slowdown in Outlook or the Barracuda ESG.

Incentivized

Barracuda Email Security Gateway support is great at responding and escalating cases when needed. Timeliness is key when dealing with email attacks, spoofing or malware. Barracuda also has great resources for end-user training as our end users are our first line of defense in combatting attacks on our company. Training end-users pays off in time spent dealing with any email attacks

Incentivized

Zix is very good about response times and information. They even proactively e-mail us about known issues. I have never had an issue go unresolved, and the support team tends to answer quickly unless it's a strange, complicated request. The only time that happened was doing a search through logs, and that was entirely on me and my unfamiliarity with their flavor of Linux.

Incentivized

Barracuda integrates well with Office 365 and mail flow is great. It was the first solution we found that was part of a greater suite to fit all the requirements we had. With the Email Security gateway being in the cloud, it required no extra hardware but also nothing new installed on an endpoint as some solutions require.

Incentivized

Cost is competitive, but factoring in Office licensing really made sense for my organization. Cost is lower for more features - I was able to move to Zix and get the top of the line package, moving from a mid-tier product at a competitor. Workflows and process have improved, and the filter is more accurate than our previous filter

Incentivized

• The gateway learns current scam which can prevent unmeasureable damage. As a government organization attacks on our network affect public safety.
• Previous gateways I have managed have required significant amounts of time grooming. The Barracuda gateway has freed up a great deal of my time due to its intelligence and intent scanning.
• I have very few incidences where a legitimate malicious email will pass through the filter. Just one of these emails can wreak havoc on an organization.

Incentivized

• Protecting patient information
• Users have to complete an account setup in order to view the encrypted email in a portal. Other platforms just let you open the email without having to setup an account.
• Pretty easy to use if you don't make many customizations to it.

Incentivized