TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Basecamp

    Score8.5 out of 10
    N/ABasecamp is a web-based project-management tool. Basecamp offers features standard to project management platforms, as well as mobile accessibility, unlimited users, and 3rd party integrations. Basecamp is priced by space requirements and concurrent projects.

    $15

    per month per user

    Traqq

    Score9.1 out of 10
    Small Businesses (1-50 employees)
    Traqq is offered as an ethical time tracking solution for client-focused teams, professional services companies, and distributed organizations that need visibility into workload, projects, and billable work without employee surveillance. Traqq focuses on transparent time tracking instead of invasive monitoring. It does not use screenshots, idle time tracking, activity tracking, or app and website monitoring. Teams can track time with automatic timers or manual…

    $0

    (for up to 3 users)

    Pricing
    BasecampTraqq
    Editions & Modules
    Basecamp Plus
    $15
    per month per user
    Basecamp Pro Unlimited
    $299
    per month (billed annually)
    Basecamp Free
    Free
    Limited Capabilities
    Free
    $0
    (up to 3 users)
    Plus
    $4
    per month per user
    Business
    $9
    per month per user
    Scale
    $13
    per month per user
    Enterprise
    Custom Plan
    For teams of 300+ seats
    Offerings
    Pricing Offerings
    BasecampTraqq
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Traqq offers different plans based on the number of users and required features. Higher-tier plans include additional tools for project management, workload visibility, reporting, and enterprise needs. Discounts are available for quarterly (10%) and annual (15%) pricing.
    More Pricing Information
    Features
    BasecampTraqq
    Project Management
    Comparison of Project Management features of Basecamp and Traqq
    Feature
    Basecamp
    8.9
    124 Ratings
    15% above category average
    Traqq
    -
    Ratings
    Task Management9.0123 Ratings00 Ratings
    Resource Management9.3103 Ratings00 Ratings
    Gantt Charts7.343 Ratings00 Ratings
    Scheduling8.999 Ratings00 Ratings
    Workflow Automation9.472 Ratings00 Ratings
    Team Collaboration9.5123 Ratings00 Ratings
    Support for Agile Methodology9.851 Ratings00 Ratings
    Support for Waterfall Methodology8.648 Ratings00 Ratings
    Document Management9.5115 Ratings00 Ratings
    Email integration8.0101 Ratings00 Ratings
    Mobile Access8.6100 Ratings00 Ratings
    Timesheet Tracking9.148 Ratings00 Ratings
    Change request and Case Management9.558 Ratings00 Ratings
    Budget and Expense Management8.442 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Basecamp and Traqq
    Feature
    Basecamp
    8.0
    42 Ratings
    4% above category average
    Traqq
    -
    Ratings
    Quotes/estimates10.030 Ratings00 Ratings
    Invoicing10.026 Ratings00 Ratings
    Project & financial reporting8.034 Ratings00 Ratings
    Integration with accounting software4.028 Ratings00 Ratings
    Best Alternatives
    BasecampTraqq
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    Any.do
    Score8 out of 10
    Buddy Punch
    Score9.6 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    Toggl Track
    Score9 out of 10
    Enterprises
    Microsoft To Do
    Score7.8 out of 10
    TimeCamp
    Score7.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BasecampTraqq
    Likelihood to Recommend
    10.0
    (150 ratings)
    9.4
    (27 ratings)
    Likelihood to Renew
    10.0
    (26 ratings)
    -
    (0 ratings)
    Usability
    9.2
    (20 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (5 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.8
    (28 ratings)
    -
    (0 ratings)
    Online Training
    5.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.7
    (4 ratings)
    -
    (0 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    BasecampTraqq
    Likelihood to Recommend
    37signals
    Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
    Incentivized
    Read full review
    Traqq
    Traqq is a great system when you are in the field of education. In my experience, it has saved me countless hours of figuring out how to remember the timezone my employees and students are located in. I used to use a written spreadsheet of each employee's timezone and one of those random timezone calculators. Being able to modify Traqq based on my employees' timezone, my timezone, and our company's timezone (the technical "working hours") has been a game-changer.
    Read full review
    Pros
    37signals
    • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
    • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
    • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
    Incentivized
    Read full review
    Traqq
    • Gave me a detailed report of my daily activities, even hours of productivity.
    • My clients were not left behind every step of the way in my project. They had access to my activities and knew the periods I was inactive and even the apps I visited (although they blurred the screen, my clients were aware along the line, I visited a couple of applications) I loved that Traqq is conscious of its user's privacy. This is something you don't see in all Tracking apps.
    • Helps me track my hours effectively. This way, I had no issues on paydays because I was receiving the exact money for the exact time I worked. This is the big deal for me because no one like to work really hard and be underpaid, and neither does anyone want to overpay a lazy freelancer. I really love this about Traqq.
    Read full review
    Cons
    37signals
    • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
    • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
    • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
    Incentivized
    Read full review
    Traqq
    • Lack of a clear option for dark mode, which would be useful to reduce eye strain as the app is predominantly white.
    • No options to increase or decrease the level of detail in reports, which would be nice to change depending on what kind of report is being sent.
    • Whilst the timeline is clear, it would be nice if it was a bit bigger, and perhaps if it highlighted key parts of the day.
    Read full review
    Likelihood to Renew
    37signals
    When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
    Read full review
    Traqq
    No answers on this topic
    Usability
    37signals
    It is easy to use, even for clients who have no experience with the platform. It can only get a little cumbersome to ensure that a client can't see certain documents you might want to keep in the Docs & Files folders. And sometimes, getting a client to actually use an unfamiliar platform can be a challenge.
    Incentivized
    Read full review
    Traqq
    No answers on this topic
    Reliability and Availability
    37signals
    I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
    Incentivized
    Read full review
    Traqq
    No answers on this topic
    Support Rating
    37signals
    For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
    Incentivized
    Read full review
    Traqq
    No answers on this topic
    Implementation Rating
    37signals
    Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
    Read full review
    Traqq
    No answers on this topic
    Alternatives Considered
    37signals
    Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
    Incentivized
    Read full review
    Traqq
    So I have used Jibble and Time Doctor for time tracking, but none of these would reflect the reasons for low/high performance of the employees as Jibble is just a time clock, and the Time Doctor won't yet make reports and send them to superiors right away. Traqq solves it. Honestly, I have never come across any software competing with functionalities like Traqq yet.
    Incentivized
    Read full review
    Return on Investment
    37signals
    • It has saved me time when having to get the same message out to multiple restaurants
    • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
    • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
    Incentivized
    Read full review
    Traqq
    • I've been able to get things done faster with Traqq. One of my clients made a comment a while back(I asked for her permission before posting this). She said, "I loved how I don't get to pay freelancers for doing nothing, now I pay employees according to the quality of work I receive". We both laughed about it though, but I believe that's a positive impact on her.
    • I've been able to write more, knowing that my clients can see my major moves. My main aim is to impress my employers to get good feedback in return and Traqq helps me greatly in that area.
    Read full review
    ScreenShots

    Traqq Screenshots

    Screenshot of the dashboard to track time with start/stop timers or manual entries, add tasks, projects, billable status, and tags, and review previous time logs by day.Screenshot of where to review time and financial performance, track total and billable hours, revenue, costs, and margins, and break down data by teams, users, clients, and projects.Screenshot of where to compare tracked hours with planned capacity and identify underutilized and overloaded team members.Screenshot of the interface to create and manage invoices, track statuses, due dates, balances, and payments, and generate invoices from billable time.Screenshot of the interface to create projects with names and colors, set billing and cost rates, link clients, and assign project managers.