BetterCloud aims to eliminate up to 78% of SaaS management work by automating user lifecycle processes and day-to-day operations.
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SailPoint Identity Platform
Score 8.7 out of 10
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SailPoint Identity Security for the cloud enterprise manages risk from the explosion of technology access. The solution gives businesses visibility while automating and accelerating the management of all user identities, entitlements, systems, data and cloud services.
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Pricing
BetterCloud
SailPoint Identity Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BetterCloud
SailPoint Identity Platform
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
Users are all employees within an organization that use the connected SaaS applications.
BetterCloud is well suited for small to medium sized companies where a small technology support team can exponentially improve their capacity thru the available automation. When a company's data set starts to grow larger than 50-60 million objects and ~30k+ users there is still a good return on the investment but the population that BetterCloud has catered to for so long does not seem to be plentiful and shared experiences and community are just not there. Where a company that size might have a handful of technically capable team members that push for functionality that doesn't seem niche, there isn't much of a crowd to bounce those large scale ideas off of.
We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily.
Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it.
For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.
Allows us to quickly audit and assign delegates to email account, something that's completely missing in Google as an administrative function
Allows us to automate offboarding of a Google account
Allows us to perform bulk actions, like assigning email signatures and forwarding to hundreds of accounts at a time
Allows us to audit Google Drive files. Orphaned files are very common in Google Workspace, and BetterCloud allows us to find them and take ownership of them.
The user interface is not very intuitive. It is hard for the occasional user to navigate through the request process. There are no instructions on the screen to help the user to know what to do. It is left up to the user to figure out what to click on and how to navigate through the process.
Support for BetterCloud is excellent. They have fantastic email support who are very responsive and knowledgeable, but more importantly they have chat support that are absolutely top-notch. They have not only the knowledge to answer and help, but the capability to solve without escalations or runarounds. These support folks are the real deal.
BetterCloud has a much more friendly UI when it comes to building workflows as I've mentioned before. Our team has visited Okta workflows a number of times but it was incredibly difficult to replicate our current BetterCloud workflows into Okta because the Okta UI for workflow building is hard to follow and create
The on-prem SailPoint IdentityIQ platform provides the necessary customization that is required in our dynamic environment. Although we may look at a cloud-based Identity Management service again in the future, (there are many advantages), our identity management, authentication, and application assignment processes cannot be quickly consolidated to a single cloud-based service at this time.
Over 300,000 password change/reset calls avoided to the helpdesk annually.
1,000 plus accounts with proper accesses provisioned via automated birthright processes weekly versus 1-2 days of manual provisioning and approvals. With a call center population that churns many people per week, this brings many dollars of efficiency to the operations teams.
Flexibility on terminations to manage accounts and access for target applications based on regulatory or business rules to ensure compliance and avoid fines for non-compliance.
