Bettermode vs. Common Room

During COVID-19 Tribe [Community Platform] allowed non-profit organizations to utilize the premium features for free which was a great benefit. It has helped us utilize our community in order to answer questions rather than having an abundance of support tickets. Tribe [Community Platform] needs to increase spam filters and bot accounts however, as many of the community's are overrun with them. I manually remove these accounts each week.

Incentivized

For the price, I think Common Room does an okay job of ABM tracking and account identification. Similar software is 2x the price. So it can be a great place to start and figure out your needs before diving into something more complicated

Incentivized

• Straightforward setup and configuration
• Embeddable widgets to add community experience directly inside the site
• Cost effective compared to other products based on the available features
• Dedicated and super responsive account managers
• Relatively easy integration using the API

• Data aggregation
• Signal capture
• Marketing campaign engagement

Incentivized

• Terrible user experience (especially on mobile), way too overclutered
• Restricted to Tribe's default layout
• You have to pay $85/m - $249/m to get access to apps, support and remove Tribe logo
• Looks pretty old and works rather slowly

• Setting up different saved search plays to find our ICP
• More help within the customer success team so help us set up prospecting plays
• "keyword" searches

Incentivized

Tribe Community Platform is inspired by modern social networks. The team behind Tribe Community Platform has carefully studied the user behavior on online networks to add the best practices to their platform.

It is hard to learn to use. Names of features are really unclear. I needed way more training in order to get value out of the platform, especially for actually executing on the tools and data

Incentivized

It is fast, easy to configure, and does what it promises. Also, the pricing based on monthly active users is great in comparison to other solution who simply charge based on the registered users.

The Support and Success team have been highly responsive, in general, most of the queries get answered within a day (sometimes even a few hours). They helped us immensely with brainstorming and suggesting the best practices to set up the community for success during our onboarding period. Some of our suggestions to add certain features were well-accepted and the product team worked on them to solve the issues.

It's easy to use and also many of my colleagues recommend Tribe Community Platform which can help us to engage with more of our audience easily.

I chose to go with Common Room because of the depth of reporting and data that it gives a seller about their accounts. While it doesn't have some of the out of the box marketing functionality, the goal of these types of customer intelligence platforms is to give sellers a leg up, so seller information is more important that out of the box marketing info

Incentivized

• Better search presence via user-generated content.
• Powerful customer engagement.
• Self-service (deflecting support tickets).
• Feedback collection.

• Has brought in many more outbound booked meetings
• Didn't really work for tracking the inbound process
• Tracked to the location and minute where people were viewing your website

Incentivized