TrustRadius Insights
Common Room is a powerful tool that addresses various business problems for its users. With Common Room, users can consolidate all their …
Starting at $15,000 per year
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What is Common Room?
Common Room brings community engagement, product usage, and customer data into a single place. It uses intelligence to surface insights from across an entire community and provide tools to act on those insights directly from the app. This allows teams…
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For the latest information on pricing, visithttps://www.commonroom.io/pricing
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $15,000 per year
Product Details
- About
- Integrations
- Tech Details
What is Common Room?
Common Room brings community engagement, product usage, and customer data into a single place. It uses intelligence to surface insights from across an entire community and provide tools to act on those insights directly from the app. This allows teams to discover what’s most important, nurture key personas, measure the impact of their programs, and collaborate across their organization.
Common Room Video
Common Room Integrations
Common Room Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Common Room is a powerful tool that addresses various business problems for its users. With Common Room, users can consolidate all their community touchpoints in one place, providing them with a holistic view of community activity. This allows users to make informed decisions for the betterment of their community and business by accessing information about community members, their origins, and their activities. By tracking community ROI across social platforms and gaining visibility into community members, users can identify leads based on persona and effectively target their outreach efforts.
Moreover, Common Room enables users to gain an overview of community activity across multiple channels, such as Slack, Github, LinkedIn, and Twitter. This comprehensive view helps users understand the context behind conversations and identify agencies with a significant presence in their community for potential business partnerships. Additionally, Common Room supports users in identifying prospects within large enterprises, streamlining their outreach efforts through automated workflows.
Furthermore, the software provides standardized metrics to consistently view community value and assists users in developing effective community strategies. It also supports discovery by validating or invalidating hypotheses about community behavior. Users can have a central pane of glass for their entire community regardless of the platform they engage with, allowing them to see activity across the entire community.
Common Room plays a crucial role throughout the entire lifecycle of the community journey from initial engagement to onboarding and surveying. By providing meaningful insights quickly, it saves users time and eliminates the need for analytics from other teams or consultants. The software also facilitates better member experiences by enabling users to welcome new members, organize groups based on interests and actions, and contact specific groups for different reasons. Overall, Common Room proves to be an essential tool for managing communities effectively and showcasing the impact on business-level goals while providing valuable insights into member engagement, sentiment analysis, and overall community health.
Responsive and Timely Support: Users highly praise the team behind Common Room for their responsiveness and timely support, with many reviewers mentioning quick responses and the ability to schedule meetings to resolve issues. This level of support has been instrumental in helping users achieve their goals and provides them with confidence in using the platform.
Extensive Community Reporting Options: Common Room offers a wide range of options for community reporting, operations, and listening, showcasing the business value of community and partnering with users to achieve their specific use cases. The extensive reporting capabilities have impressed users, allowing them to gather robust and practical data presented in a useful manner.
Automated Workflows: Many users appreciate the Team Alerts and workflows feature provided by Common Room as it automates high-touch tasks and makes them scalable. These automated workflows save time for users by eliminating manual data entry while providing meaningful insights into community activities.
Limited Integrations and Unreliable Zapier Integration: Some users have expressed dissatisfaction with the limited integrations offered in Common Room, particularly highlighting issues with the reliability of the Zapier integration.
Complex User Interface and Unintuitive Features: The user interface of Common Room has been described as large and complex, initially making it difficult for users to navigate. Additionally, some features are not easily discoverable, leading to an overall perception of unintuitiveness.
Lack of Customization Options: Users have mentioned a desire for more customization options in terms of data handling, fields, and reporting without having to rely on assistance from the Common Room team. This suggests that current customization capabilities may be insufficient for some users' specific needs.