BeyondTrust Privileged Remote Access vs. ISL Light

BeyondTrust Privileged Remote Access is well suited to grand monitored privileged access to resources. It works in a proxy mode so end-users don't have direct access to servers. This can help prevent attacks on servers from users' machines since all the traffic to the servers goes through the Privileged Remote Access server which performs auth according to the policies. In cases where direct access to the servers/service from the end-user's machine is required, it is a little bit complicated to set up that kind of connection using protocol tunneling.

If a colleague needs reliable, fast, easy to manage and easy to learn remote support software, then this is it. If you need a remote support app that just installs and works, it literatlly can be set up in seconds. Open, offer remote support, get code and send it to the other side. The only time I would not recommend ISL Light is if my colleague need remote connect software just to connect to one non essential machine - like home media computer. For that I would suggest some free software. But as soon you need to connect to couple of computers or much more that ISL Light would be the only recommendation.

• It's comprehensive, intelligent and easy to use.
• It has lots of features i.e. it allows special commands to be used whereas the other programs don't allow them.
• This tool is effective in allowing you to access all your applications through a single sign-on page.
• Actively manage the ongoing operational use of network devices, hardware, and application access via Secure App.
• Bomgar Privileged Access deploys on-premises via a hardened physical or virtual appliance, or through the Bomgar Secure Cloud.

Incentivized

• Allow remote control of Windows, Mac, Android and iOS
• Automatically record support / remote sessions
• Allow UAC easy control remotely
• Auto-recognize the OS of the client, to download the correct remote file for them to execute
• Very fast connection speed (initial connect, and on-going session speed)
• Allowing us to use our own website AND the islonline.net in case there are issues

• questionnaire from technician for installation was difficult to follow
• after purchase of a product, an initial audio discussion with an Engineer would be great for better understanding the installation phase
• provide plans for on-premise and cloud strategies in different documents

Incentivized

• I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
• Something in the design does not look so modern, I would like its interface to look more attractive.

We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.

Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.

We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.

• More secure
• Firewall compatible
• Privacy screen
• Application sharing
• Session recording

Incentivized

- Biggest turnoff for TeamViewer: The different version (Connection doesn't work if there are different versions running) - No password or such things needed, just a code which is automatically generated - Easy Modus to see UAC-Windows and complete administrative tasks - Stay connected even after a restart - Wide range of options and customization - Easy Interface and super maneuverability

Incentivized

• Improve security by improving the management of external remote access
• Help us meet Remote Access Compliance Requirements by creating audit trails, session forensics, and giving access monitoring and reporting data
• Simplify employee access and workflows by giving employees the exact amount of privileged access to systems and applications they need, without hindering productivity or overwhelming the service desk

• Saves time: able to help our customers right-away. No need to visit them physically
• Fastest aid in problem-solving: customer happy and more likely to return
• Negative: not much negativity about ISL Light, although I get even less in-person contact with clients :-)