BIGContacts vs. Bigin by Zoho CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BIGContacts
Score 9.6 out of 10
N/A
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
$9.99
per month per user
Bigin by Zoho CRM
Score 8.3 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
Pricing
BIGContactsBigin by Zoho CRM
Editions & Modules
Business Plan
$9.99
per month per user
Express
$9.00
per month per user
Premier
$15.00
per month
Offerings
Pricing Offerings
BIGContactsBigin by Zoho CRM
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Features
BIGContactsBigin by Zoho CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
BIGContacts
9.6
7 Ratings
22% above category average
Bigin by Zoho CRM
8.0
33 Ratings
4% above category average
Customer data management / contact management9.87 Ratings8.730 Ratings
Workflow management9.57 Ratings8.431 Ratings
Territory management9.46 Ratings00 Ratings
Opportunity management9.57 Ratings8.731 Ratings
Integration with email client (e.g., Outlook or Gmail)9.57 Ratings8.029 Ratings
Contract management9.67 Ratings5.68 Ratings
Quote & order management9.76 Ratings00 Ratings
Interaction tracking9.75 Ratings8.831 Ratings
Channel / partner relationship management9.75 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
BIGContacts
9.7
7 Ratings
26% above category average
Bigin by Zoho CRM
-
Ratings
Case management9.86 Ratings00 Ratings
Call center management9.56 Ratings00 Ratings
Help desk management9.86 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
BIGContacts
9.5
6 Ratings
23% above category average
Bigin by Zoho CRM
8.3
28 Ratings
9% above category average
Lead management9.76 Ratings9.027 Ratings
Email marketing9.36 Ratings7.625 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
BIGContacts
9.9
6 Ratings
26% above category average
Bigin by Zoho CRM
7.4
28 Ratings
2% below category average
Task management10.06 Ratings8.328 Ratings
Billing and invoicing management9.86 Ratings00 Ratings
Reporting9.96 Ratings6.65 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
BIGContacts
9.5
4 Ratings
22% above category average
Bigin by Zoho CRM
8.1
32 Ratings
6% above category average
Forecasting9.34 Ratings00 Ratings
Pipeline visualization9.64 Ratings8.432 Ratings
Customizable reports9.74 Ratings7.728 Ratings
Customization
Comparison of Customization features of Product A and Product B
BIGContacts
9.3
4 Ratings
21% above category average
Bigin by Zoho CRM
8.6
32 Ratings
13% above category average
Custom fields10.04 Ratings8.632 Ratings
Custom objects9.44 Ratings00 Ratings
Scripting environment9.04 Ratings00 Ratings
API for custom integration8.74 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
BIGContacts
9.8
3 Ratings
16% above category average
Bigin by Zoho CRM
8.5
31 Ratings
2% above category average
Single sign-on capability9.53 Ratings8.626 Ratings
Role-based user permissions10.03 Ratings8.430 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
BIGContacts
9.7
3 Ratings
29% above category average
Bigin by Zoho CRM
6.8
18 Ratings
7% below category average
Social data10.03 Ratings6.617 Ratings
Social engagement9.53 Ratings7.017 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
BIGContacts
9.0
3 Ratings
23% above category average
Bigin by Zoho CRM
8.2
23 Ratings
14% above category average
Marketing automation8.53 Ratings8.223 Ratings
Compensation management9.53 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
BIGContacts
9.5
3 Ratings
23% above category average
Bigin by Zoho CRM
8.9
31 Ratings
17% above category average
Mobile access9.53 Ratings8.931 Ratings
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BIGContactsBigin by Zoho CRM
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Score 9.2 out of 10
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Score 9.2 out of 10
Enterprises
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Score 9.2 out of 10
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User Ratings
BIGContactsBigin by Zoho CRM
Likelihood to Recommend
9.6
(10 ratings)
9.0
(33 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
9.4
(9 ratings)
7.3
(7 ratings)
Support Rating
9.4
(9 ratings)
5.9
(7 ratings)
User Testimonials
BIGContactsBigin by Zoho CRM
Likelihood to Recommend
ProProfs
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
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Zoho
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
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Pros
ProProfs
  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
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Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
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Cons
ProProfs
  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
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Zoho
  • The CRM is majorly for small teams and does not have use cases for bigger organizations
  • It needs to add some add-on features like email automation and journey creation from CRM itself.
  • There is room for improvement in some specific use cases, like adding enrichment to leads manually or API integrated.
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Likelihood to Renew
ProProfs
No answers on this topic
Zoho
Because it is good.
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Usability
ProProfs
BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
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Zoho
It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
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Support Rating
ProProfs
. By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
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Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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Alternatives Considered
ProProfs
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
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Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
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Return on Investment
ProProfs
  • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
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Zoho
  • Reaching more possible customers quickly and with less effort. The fact of being able to automate sending to our contact database, which has previously been tagged and categorized, has allowed us to send information in a more agile way (previously we simply used Outlook, without any type of automation).
  • Automatically consulting all the email history you have with any of the contacts has allowed us to be more efficient and avoid duplication in communications.
  • The process of implementing and integrating Bigin in our company, although it was not difficult, we found some difficulties to synchronize the database loaded in Bigin by Zoho CRM with our Office365 account.
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ScreenShots

Bigin by Zoho CRM Screenshots

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