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Top Rated
803 Ratings
67 Ratings
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Score 8.2 out of 100

Microsoft Dynamics 365

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Top Rated
803 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • Bigin by Zoho CRM ranks higher in 1 feature set: Platform
  • Microsoft Dynamics 365 ranks higher in 8 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software

Sales Force Automation

8.1

Bigin by Zoho CRM

81%
8.6

Microsoft Dynamics 365

86%
Microsoft Dynamics 365 ranks higher in 8/9 features

Customer data management / contact management

8.6
86%
6 Ratings
8.1
81%
71 Ratings

Workflow management

7.6
76%
6 Ratings
8.0
80%
70 Ratings

Opportunity management

8.6
86%
5 Ratings
9.0
90%
66 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
6 Ratings
9.5
95%
69 Ratings

Interaction tracking

7.9
79%
6 Ratings
8.7
87%
63 Ratings

Territory management

N/A
0 Ratings
8.2
82%
54 Ratings

Contract management

N/A
0 Ratings
8.6
86%
55 Ratings

Quote & order management

N/A
0 Ratings
9.1
91%
51 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.6
86%
54 Ratings

Marketing Automation

7.1

Bigin by Zoho CRM

71%
8.3

Microsoft Dynamics 365

83%
Microsoft Dynamics 365 ranks higher in 2/2 features

Lead management

7.7
77%
6 Ratings
8.9
89%
64 Ratings

Email marketing

6.6
66%
6 Ratings
7.7
77%
65 Ratings

CRM Project Management

7.1

Bigin by Zoho CRM

71%
8.5

Microsoft Dynamics 365

85%
Microsoft Dynamics 365 ranks higher in 3/3 features

Task management

7.1
71%
6 Ratings
8.5
85%
62 Ratings

Billing and invoicing management

N/A
0 Ratings
8.6
86%
46 Ratings

Reporting

N/A
0 Ratings
8.4
84%
56 Ratings

CRM Reporting & Analytics

7.7

Bigin by Zoho CRM

77%
8.7

Microsoft Dynamics 365

87%
Microsoft Dynamics 365 ranks higher in 3/3 features

Pipeline visualization

8.0
80%
6 Ratings
8.2
82%
64 Ratings

Customizable reports

7.4
74%
6 Ratings
8.8
88%
66 Ratings

Forecasting

N/A
0 Ratings
8.9
89%
58 Ratings

Customization

7.3

Bigin by Zoho CRM

73%
8.1

Microsoft Dynamics 365

81%
Microsoft Dynamics 365 ranks higher in 4/4 features

Custom fields

7.3
73%
6 Ratings
8.3
83%
69 Ratings

Custom objects

N/A
0 Ratings
8.0
80%
64 Ratings

Scripting environment

N/A
0 Ratings
8.0
80%
51 Ratings

API for custom integration

N/A
0 Ratings
8.0
80%
55 Ratings

Security

8.4

Bigin by Zoho CRM

84%
8.6

Microsoft Dynamics 365

86%
Microsoft Dynamics 365 ranks higher in 2/2 features

Single sign-on capability

8.6
86%
5 Ratings
8.8
88%
59 Ratings

Role-based user permissions

8.1
81%
6 Ratings
8.4
84%
60 Ratings

Social CRM

6.7

Bigin by Zoho CRM

67%
8.3

Microsoft Dynamics 365

83%
Microsoft Dynamics 365 ranks higher in 2/2 features

Social data

6.6
66%
6 Ratings
8.4
84%
39 Ratings

Social engagement

6.8
68%
6 Ratings
8.2
82%
40 Ratings

Integrations with 3rd-party Software

8.1

Bigin by Zoho CRM

81%
8.5

Microsoft Dynamics 365

85%
Microsoft Dynamics 365 ranks higher in 2/2 features

Marketing automation

8.1
81%
5 Ratings
8.7
87%
59 Ratings

Compensation management

N/A
0 Ratings
8.4
84%
32 Ratings

Platform

9.0

Bigin by Zoho CRM

90%
8.2

Microsoft Dynamics 365

82%
Bigin by Zoho CRM ranks higher in 1/1 features

Mobile access

9.0
90%
6 Ratings
8.2
82%
51 Ratings

Customer Service & Support

Bigin by Zoho CRM

Feature Set Not Supported
N/A
7.7

Microsoft Dynamics 365

77%
Microsoft Dynamics 365 ranks higher in 3/3 features

Case management

N/A
0 Ratings
7.7
77%
54 Ratings

Call center management

N/A
0 Ratings
8.1
81%
47 Ratings

Help desk management

N/A
0 Ratings
7.3
73%
52 Ratings

Attribute Ratings

  • Bigin by Zoho CRM is rated higher in 1 area: Likelihood to Recommend
  • Microsoft Dynamics 365 is rated higher in 1 area: Support Rating
  • Bigin by Zoho CRM and Microsoft Dynamics 365 are tied in 1 area: Usability

Likelihood to Recommend

8.3

Bigin by Zoho CRM

83%
6 Ratings
7.9

Microsoft Dynamics 365

79%
92 Ratings

Likelihood to Renew

Bigin by Zoho CRM

N/A
0 Ratings
7.9

Microsoft Dynamics 365

79%
19 Ratings

Usability

8.1

Bigin by Zoho CRM

81%
6 Ratings
8.1

Microsoft Dynamics 365

81%
22 Ratings

Support Rating

7.6

Bigin by Zoho CRM

76%
6 Ratings
8.2

Microsoft Dynamics 365

82%
16 Ratings

Online Training

Bigin by Zoho CRM

N/A
0 Ratings
7.5

Microsoft Dynamics 365

75%
2 Ratings

Implementation Rating

Bigin by Zoho CRM

N/A
0 Ratings
9.5

Microsoft Dynamics 365

95%
8 Ratings

Contract Terms and Pricing Model

Bigin by Zoho CRM

N/A
0 Ratings
5.7

Microsoft Dynamics 365

57%
4 Ratings

Professional Services

Bigin by Zoho CRM

N/A
0 Ratings
7.5

Microsoft Dynamics 365

75%
2 Ratings

Likelihood to Recommend

Zoho Corporation

It is great when you have a lot of clients and names to track. It is very easy to update and manage as well as it is great that others can see your notes. It is less appropriate for doing large blasts as it isn't as user-friendly for that. Also tracking each employee's activity is very challenging as a manager it is not very easy to see exactly what their statistics are.
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Microsoft

We work in a Cloud environment with Azure where using Microsoft Dynamics 365 as a CRM and ERP application helps us to a great extent. We mostly deal with data projects at the moment and combining/Integrating Microsoft Dynamics 365 with other Microsoft applications is easier that helps us to meet the project objective and our goal.
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Pros

Zoho Corporation

  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
Read full review

Microsoft

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Read full review

Cons

Zoho Corporation

  • It is quite easy for a new user, no training is required you are always ready to go with it.
  • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
Read full review

Microsoft

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
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Pricing Details

Bigin by Zoho CRM

Starting Price

$9 per month

Editions & Modules

Bigin by Zoho CRM editions and modules pricing
EditionModules
Express$9.001
Premier$15.002

Footnotes

  1. per month per user
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

20% discount for annual pricing.

Microsoft Dynamics 365

Starting Price

$44 per month

Editions & Modules

Microsoft Dynamics 365 editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Zoho Corporation

    No answers on this topic

    Microsoft

    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
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    Usability

    Zoho Corporation

    A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
    Read full review

    Microsoft

    It's one of the greatest CRM systems on the market, in my opinion, and it combines lighter ERP functions with CRM. I believe it to be the greatest program that is user-friendly and in line with our demands, regardless of what I'm working with my information sets and on the cloud.
    Read full review

    Support Rating

    Zoho Corporation

    Bigin by Zoho CRM has a 24 hours help desk, with well informed professionals, and they constantly listen and solve what ails the users. More so, often, new releases in the form of documentations regarding the software updates are made and revealed, making the beginners learn. The dashboard of Bigin is very basic, with well set operational features and by simply clicking any of them, the results are instantly revealed.
    Read full review

    Microsoft

    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
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    Implementation Rating

    Zoho Corporation

    No answers on this topic

    Microsoft

    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
    Read full review

    Alternatives Considered

    Zoho Corporation

    Bullhorn was a much better platform that Zoho, but Zoho is more affordable. Salesforce was very complicated, but Bullhorn was amazing at customization, specific full cycle tracking, as well as it was an all in one so you could do the recruiting cycle, sales cycle, billing and HR functions all in one whereas with Zoho they don't talk to each other and you have to have a different system for each process so it isn't all-in-one and accessible like other programs.
    Read full review

    Microsoft

    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
    Read full review

    Contract Terms and Pricing Model

    Zoho Corporation

    No answers on this topic

    Microsoft

    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
    Read full review

    Professional Services

    Zoho Corporation

    No answers on this topic

    Microsoft

    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
    Read full review

    Return on Investment

    Zoho Corporation

    • The lead conversion right from prospects to revenue generation has increased in our organization.
    • Previously the conversion rate was around 40%, now the efficiency has increased.
    Read full review

    Microsoft

    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
    Read full review

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