BigTime Software vs. Hubstaff

I believe it is well suited for our industry! We are professional services consulting firm and we need this! However if there is a smaller company who does not need to track these items, then they should not use this big of a platform

Incentivized

It enables you to monitor workers' time on every project. It monitors productivity even if an internet connection is not available. It provides a customizable interface. Every task is customizable to suit project requirements. It allows you to track time from anywhere in the world. In this way, it provides powerful insights to determine how many hours are required to do a project.

Incentivized

• Invoice Style and detail..Bigtime allows the user the ability to choose more of what you need to appear on your invoice with its window options.
• Phase/Percentage Billing; ease of adding additional phases to a project mid-project; clearly identifying Retainers
• Support Team- In particular Melissa D and Lina Z...Par Excellent on the Teams
• WHIP/Reports/Review of Invoices just make the entire billing process a BREEZE has cut my time frame in half, a Incredible help in this Season of Remote Work Environment that we are adapting to.

Incentivized

• It has all the features that need to have while managing the project like screen capturing, sending invoices, create and view reports, pay and quick insights.
• It also gives me the reports of my team effectiveness.
• It tracks all the project progress along with team effectiveness and productivity at the workplace, gives me all the insights into team performance, and also helps me to track team productivity easily.
• Another great feature that Hubstaff has which is its integration module.

Incentivized

• For some types of projects, we are unable to use BigTime's invoicing feature. It would be nice if we could further customize invoices to fit our needs. We still have to use Quickbooks to complete certain invoices.
• Being able to create Purchase Orders in BigTime would be extremely useful to us. We currently use Quickbooks for this.

Incentivized

• [Hubstaff] is limited to integrations, while working on the projects I face difficulty to drag the drop because sometimes the plan requires to be discussed and it becomes a necessity to insert various attachments on the spot so that we could achieve the maximum.
• Further live chats should be made available.

Its been a huge help in saving time and making billing more efficient. Would like to see the product grow and be able to continue to use it.

Incentivized

Because it's easy to implement and use. It does not disrupt your work.

Incentivized

Overall most areas of the software are easy to use. I tend to spend a lot of time in analytics and reports. Those are not as user friendly, in my opinion, and could use some improvements. I think it just takes time to get familiar with where items are stored in the program and what changes affect what.

Incentivized

I give it 9 because it is really good for time tracking and managing remote teams. It helps me to manage my team very efficiently. Still, prices are high, so don't give 10. I need more discounts to add more team. Also need more accuracy as users are now fooling the tools with various cheats. Overall it is good and helfull

Incentivized

BigTime is available 99% of the time. At times there are bugs, but most are resolved quickly

Incentivized

I've never had any issues and always received proper support. They let you know in advance when they'll be in maintenance and it's always in odd hours, so it's good. You still can use it when they are maintaining it.

Incentivized

have not noticed a slow integration issue using QBO

Incentivized

I've never had any issues. It loads correctly and works like a charm.

Incentivized

The support is amazing! They are always available through the chat interface in the program. Each support person has fully answered my questions the first time. I have had a positive experience with each inquiry. It is very important to me that I am able to get instant access to help so that I can make the most of the software and all of its capabilities.

Incentivized

Hubstaff has always responded to support requests in a timely manner and has kept me in the loop of changes. When contacting them about future changes/features they've always been upfront on whether that is a change they are looking to make and when that change may occur. Finally, if the person I have communicated with was unable to resolve, they always escalated to the next best person who can answer/resolve.

Incentivized

I touched on this briefly, in another survey section, but my implementation manager, Kevin, was exceptional. The actual implementation process took 3 months, not 1 before I was comfortable rolling it out to staff. We also had to wait/schedule time and coordinate for our custom xml. invoice to be generated and in a place we felt comfortable sending it out to clients. In the end I was very satisfied, but during the first few months it was challenging.

Incentivized

None, everything went smoothly.

Incentivized

The main reason why we have decided to change services [...] is because we have carried out an internal analysis to determine which tool [is the best], with the [most] appropriate functionalities to fulfill our labor proposal. [We] came to the conclusion that BigTime [Software] is much more complete in terms of functionalities and even [at a] lower price.

Hubstaff is a better tool than Hubstaff. There
are certain details which if present can enhance the overall user experience
and I must mention that Hubstaff has carefully taken into account and has given
attention to detail by even making easy to understand training videos available
for beginners that can further help and aid them in training.

Incentivized

The product is useful for faster billing and efficient timesheet logs. I do like the report features however there are many options and can be overwhelming for the user. It is most helpful to set up reports speaking to an agent to ensure the right fields are set, etc.

Incentivized

• Before BigTime, we were using Excel to track everything, creating invoices, and run reports. Getting on BigTime has saved us tons of time and effort which equates to dollars saved on labor.
• From a legal standpoint, BigTime has allowed us to be organized and prepared in the event we would need to present financial details to anyone.

Incentivized

• The availability of the recording feature is the biggest plus of this software so that I can easily record things that can be proved helpful to me further.
• It has replaced timesheets with spreadsheets and this is how it makes my work easier and interesting for me.

Incentivized