Good Support Team and Platform
Updated April 14, 2022

Good Support Team and Platform

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BigTime Software

We started using BigTime Software to better track staff time against projects and keep track of WIP. The program is easy to use and the chat support is quick to respond most of the time and able to help, especially in a pinch.
  • User friendly
  • Customizable options
  • Intergration tools
  • time management
  • accounting
  • reporting
  • project billables
  • Allow more fields for customizable options
  • Submit feature should be located differently or a pop up
  • Previous screen when creating invoice templates
  • Color view still needs work
  • invoice details
  • activity codes
  • project history
  • reporting
  • timesheet tracking
  • Faster payments
  • Ease of use to track and bill out time
Ajera is not as user friendly and seems to be designed for larger corporations Does not have integrations with other software like QB

Do you think BigTime Software delivers good value for the price?

Yes

Are you happy with BigTime Software's feature set?

Yes

Did BigTime Software live up to sales and marketing promises?

Yes

Did implementation of BigTime Software go as expected?

No

Would you buy BigTime Software again?

Yes

Support is friendly and helpful Great follow up and quick to respond Easily accessible

Using BigTime Software

10 - timesheets mostly, admin staff populate the rest of the data such as creating new jobs, activity codes, expenses, reports, invoices etc.
1 - As the main use, administration full access, I would be the one to address any BT issues. My admin staff assist as well.
  • accounts payable and receivable
  • timesheet tracking
  • project tracking
  • reports
  • Billable history on jobs
  • Teams tracking not used but a goal
  • WIP tracking and reporting
  • scheduling tool
  • assigning teams
Its been a huge help in saving time and making billing more efficient. Would like to see the product grow and be able to continue to use it.

Evaluating BigTime Software and Competitors

Yes - Quickbooks desktop
We replaced it b/c we need to report/track retainers and wanted to also track WIP. We also did not use QB timesheet feature so we
were lacking the ability of editable activity codes and lumping scopes together to match our client contracts. BT has helped with all of this.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
AT times the client contracts can be very involved and we needed a product that would allow us to create and alter the activity codes as we go, etc. BT helped with this as well as timesheets and WIP reporting. We also needed a product to merge with QBO and BT offers all of these features.
A significant amount of time and research was put into this decision and we are happy with the product.

BigTime Software Support

They are quick to respond and helpful.
ProsCons
Quick Resolution
Good followup
Kept well informed
No escalation required
Support cares about my success
None
no, have not needed it
Yes - yes a few times and I must say that the most effective bugs have been resolved in a timely manner
YES, a few times. When we implemented the software we asked for help with personalizing the invoice templates. Although BT does not have a supported group for this, the trainer at the time was able to help us a little bit. From there I was able to edit and make changes as I go. This was helpful to me and I am grateful for that help.

Other times, they have escalated calls if the first agent was not able to assist in our questions. Most of the help was needed when we were still learning the product and how to use. Rarely do we reach out now, unless we notice a bug or if we want to ask of a way to fix something or ask for new features to be considered.

Using BigTime Software

Staff adapted to the new timesheets immediately. The invoice platform is nice and tracking WIP is great!
Color backgrounds still need work. The new vibrant mode is OK. still trying it out.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • entering in client data
  • activity codes
  • invoicing
  • reporting
  • posting expenses
  • lack of payroll tracking-PTO
Yes - I have not used it and I am not sure if any of the staff has tried it yet