Good Support Team and Platform
November 30, 2020

Good Support Team and Platform

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BigTime Software

We started using BigTime Software to better track staff time against projects and keep track of WIP. The program is easy to use and the chat support is quick to respond most of the time and able to help, especially in a pinch.
  • User friendly
  • Customizable options
  • Intergration tools
  • Allow more fields for customizable options
  • Submit feature should be located differently or a pop up
  • Previous screen when creating invoice templates
  • I foresee faster billing for faster payments
  • Ajera is not as user friendly and seems to be designed for larger corporations
  • Does not have integrations with other software like QB

Do you think BigTime Software delivers good value for the price?

Yes

Are you happy with BigTime Software's feature set?

Yes

Did BigTime Software live up to sales and marketing promises?

Yes

Did implementation of BigTime Software go as expected?

No

Would you buy BigTime Software again?

Yes

  • Support is friendly and helpful
  • Great follow up and quick to respond
  • Easily accessible

BigTime Software Support

They are quick to respond and helpful.

Using BigTime Software

Staff adapted to the new timesheets immediately. The invoice platform is nice and tracking WIP is great!