Bird vs. Delight AI vs. Doodle

MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.

Incentivized

SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier.

Incentivized

Doodle is great when you need to coordinate dates among a group and don't want to send a bunch of group emails or texts. It allows a number of dates to be proposed and the group can easily see those dates that are most preferred. If you need to do something more complex than that it may not be your tool.

Incentivized

• Call reminders and follow up incl reviews
• Easy for the client to access the call without needing to download software
• Customizable branding

Incentivized

• Moderation around comments & chats.
• SendBird UIKit was super helpful for the design team.
• Our devs raved about the API documentation being so thorough & easy to follow.

Incentivized

• Doodle allows you to view multiple meeting times simultaneously. I may never have 100% of my team available, but I can see that I have three other options with 90% availability.
• Doodle is a free resource that doesn't require users to create an account or exist in a network. I simply send the link and see the responses.
• Doodle notifies you as people respond, making the scheduling process quick and easy. Also, you can confirm a time through the software!

Incentivized

• SMS authentication is pricey (like other players)
• Lack dedicated SMS phone numbers for Brazil

Incentivized

• It's support system is not that efficient
• Documentation needs improvement
• It's pricing is a little bit high comparing to other available options

Incentivized

• I wish that it offered more options in backgrounds, characters and props without having an additional cost, but that is to be expected.
• I would like an easier way to add my own fonts, characters , props etc, because I am a new learner this may not be an issue as I get more familiar with the software.
• I don't like all the sales emails I received trying to upgrade or add to my purchase.

Incentivized

Easy to use and basically free.

Incentivized

Very simple journey with the few important questions/fields

Incentivized

Doodle has customer service support available as needed, but honestly, it is so easy to use that I have rarely had to seek support. They are always a click away and responsive to resolving any need or to clarify the next best step to using Doodle to meet my needs.

Incentivized

Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.

Incentivized

For the same reasons noted previously, Doodle allows for the organizer to ultimately select/accept the time that works for them. Many competitors only allow you to show available times and the appointment goes directly into the organizer's calendar. I typically prefer to have a bit more control over that. Also, visually Doodle is more intuitive in how you schedule appointments than Calendly. I think Calendly tries to get a bit too cute with their interface instead of sticking to a more standard, familiar calendar interface when setting an appointment.

Incentivized

• Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
• Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
• Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.

Incentivized

• Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount.
• Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in.

Incentivized

• Improved efficiency by avoiding the slow and inefficient process of emailing back and forth to set meeting dates and times.
• Allows for more informed decisions regarding meetings or making decisions, as all options can be laid out visually in a way that isn't possible in an email.

Incentivized