Birdeye vs. Zen Planner

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Birdeye
Score 8.6 out of 10
N/A
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.
$299
per month
Zen Planner
Score 7.0 out of 10
N/A
Zen Planner is a comprehensive member management software for gyms, affiliate gyms, martial arts schools, MMA schools and fitness studios. The vendor says this solution provides everything necessary to turn the user’s passion into a successful business. With integrated payment processing and automated billing, a self-service Kiosk iPad App, an engaging Member App for Android and Apple devices, scheduling, automations, Advanced Workout Tracking, belt and skill tracking, site templates and…N/A
Pricing
BirdeyeZen Planner
Editions & Modules
Standard
$299.00
per month
Professional
$399.00
per month
Premium
Custom Pricing
No answers on this topic
Offerings
Pricing Offerings
BirdeyeZen Planner
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsZen Planner offers straightforward, no-nonsense pricing plans for fitness businesses. Pricing is based off the number of active members your fitness business currently has. Pricing plans start at $75 a month. There are no contracts, startup fees or hidden fees, and key features like payment processing and workout tracking are included in the monthly plan.
More Pricing Information
Community Pulse
BirdeyeZen Planner
Best Alternatives
BirdeyeZen Planner
Small Businesses
Yext
Yext
Score 7.8 out of 10
Kajabi
Kajabi
Score 8.3 out of 10
Medium-sized Companies
Yext
Yext
Score 7.8 out of 10

No answers on this topic

Enterprises
Yext
Yext
Score 7.8 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
BirdeyeZen Planner
Likelihood to Recommend
9.0
(179 ratings)
10.0
(2 ratings)
Likelihood to Renew
8.5
(3 ratings)
10.0
(1 ratings)
Usability
9.5
(91 ratings)
-
(0 ratings)
Support Rating
7.5
(69 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
BirdeyeZen Planner
Likelihood to Recommend
Birdeye
For businesses that have customers or clients or patients with several different locations, Birdeye is essential to help with the reviews and messages received through Google and other platforms. For businesses with only 1 single location, Birdeye could still be useful but wouldn't be as essential as it would be for other businesses.
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Daxko
I have used Zen Planner at 3 different Jujitsu schools. Every school that has used it, has had great success in keeping their attendance records straight for their students. This is great when promotions are coming up, or special seminars that need to reach everyone. I don't know that Zen Planner is a great product for places that don't need to communicate with their clients on a regular basis.
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Pros
Birdeye
  • Their customer service is always very helpful and ready to give you the personal attention that you require.
  • They connect many different sources and funnel them straight to you so you can easily capitalize on multiple platforms and information streams.
  • They are constantly innovating and improving their systems with real-time feedback from their customers.
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Daxko
  • Easy to use interface
  • Payment processing is easy for classes or for a small retail shop.
  • The free integrated mobile website is great for everyone to check out the calendar and even sign and pay from within it.
  • I can also send emails right from the platform when I need to connect with a student.
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Cons
Birdeye
  • The sentiment feature is just okay. It requires custom adjustments and time to understand where it is working well and where it is not in order to get the most out of it, while other features require very little user input.
  • Social listening needs work. I often receive notifications for unrelated terms because of their similarity in spelling to my organization's name, so I don't use this feature.
  • Birdeye could have more built-in features to create digital content from the reviews.
  • Birdeye could also have additional reputation tools to strengthen GMB listings and to combat negative press. Review listings and rich snippets in search are great, but having a tool that measures and helps to improve overall brand health/search results would be amazing. My CEO isn’t looking at what is going right. He looks at what is going wrong. We may have thousands of positive reviews on Google, but the bad article with false information is still showing up on page one of search results. That makes for an unhappy CEO.
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Daxko
  • The only thing I would like to see, is the ability to see my entire attendance from the app. I can view it on the desktop though.
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Likelihood to Renew
Birdeye
I think it is a good tool overall, there are some hiccups but what program doesn't have them. I think we should be notified of more things, specifically broken integrations. There have been instances where I don't notice for MONTHS a client it's having requests sent out because they are organically still getting reviews.
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Daxko
No questions about that, I'm with Zen Planner for a while! They have everything I need and more.
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Usability
Birdeye
I think it is very easy to figure out very quickly by just playing around in the dashboard. If you have a question you can reach out to our contacts and they do a very good job of figuring out if or what is the problem and getting back to us fast.
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Daxko
No answers on this topic
Support Rating
Birdeye
Support is really responsive for the most part. I don't feel like they explain it the best for people who aren't as tech-savvy. I have recently had trouble with a more difficult integration and it is hard to pinpoint who I need to reach out to.
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Daxko
No answers on this topic
Implementation Rating
Birdeye
Let Birdeye do what they do
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Daxko
No answers on this topic
Alternatives Considered
Birdeye
Our choice of reputation management platform came down to two contenders, Birdeye and Listen360. Ultimately we chose Birdeye because of their ethical review gathering process. Listen360 had review-gating built in as part of their process, which is against Google's terms of service. We wanted to be very careful to gather reviews in an ethical way, and Birdeye was better for our needs.
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Daxko
I have not used any product that are similar to Zen Planner in any way.
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Return on Investment
Birdeye
  • SEO has increased due to online rep increasing
  • Review count has come up significantly due to having a platform that helps
  • The system puts reviews and where they are coming from into perspective to try and obtain more in other ways
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Daxko
  • Saves me time in using a paper attendance record sheet.
  • Payments are automated, no need to request checks or payments from anyone. Emails are sent out if a payment fails.
  • I can keep track of 10, 20, 30, or even 50 students using this platform.
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ScreenShots

Birdeye Screenshots

Screenshot of Birdeye’s local business listing management tool, used to show up everywhere customers search for improved SEO and a better rank.Screenshot of a visualization of the customer experience. This helps to understand the performance of every customer interaction and touch point with actionable reports.Screenshot of Birdeye Insights AI, part of the BirdAI platform, which uses generative AI to analyze reviews, surveys, and listings data, providing actionable recommendations for business growth.Screenshot of Birdeye’s AI-powered review generation, management, and reporting platform.Screenshot of Birdeye Social, which is designed from the ground up for multi-location businesses. Generate social posts, monitor engagement, and track performance from a single dashboard.

Zen Planner Screenshots

Screenshot of Detailed Member InformationScreenshot of Instructor BiosScreenshot of Advanced Workout TrackingScreenshot of Retail Sales & Inventory ManagementScreenshot of Embedded SchedulesScreenshot of Quick Check-Ins