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Birdeye is Great!
March 13, 2024

Birdeye is Great!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

I use Birdeye to send out review requests for several clients. We use Birdeye to get our clients' legitimate, 5-star reviews so that we can improve their online presence. I use it on a daily basis with 50-75 clients. Some of my clients are integrated, some of my clients use QR codes, and some of my clients send me client lists.
  • Efficiently help problem solve
  • Communicate well and follow up
  • Platform is very user-friendly
  • When there are problems, making the process more understandable to us and to clients - specifically with integration issues
  • QR code maker could be improved for more customization
  • More customization options in review requests
  • Helps improve Google ranking
  • Helps give clients a place to voice their opinion specifically contacting for concerns
  • Gives businesses better reputation and more credibility
I have not used any other platforms similar to Birdeye.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

I think Birdeye is great for businesses that use a CRM system that is able to integrate with Birdeye so that clients are automatically pulled into Birdeye and sent review requests. I would also say this is more suited for businesses that see multiple customers and clients weekly versus businesses that maybe only have one or two clients a month. Ex: Dentist offices get great returns, but contractors/real estate agents may not be as great.

Using Birdeye

60 - Account management
4 - They are managers who act as the liaison between the rest of the account management team and birdeye and help us learn and use Birdeye.
  • Review generation
  • Review monitoring
  • Review responding
  • QR Codes
  • CRM integrations
  • Customization features
  • Messaging features
  • Citation management
  • Referral gathering
Birdeye is extremely beneficial in generating new reviews for clients and there is a direct impact on their business from these reviews.

Evaluating Birdeye and Competitors

Not Sure
  • Integration with Other Systems
  • Ease of Use
I would say ease of use was the most important not only for our team but for our clients as well
Maybe consider other services that Birdeye offers.

Birdeye Implementation

Birdeye Support

Support is really responsive for the most part. I don't feel like they explain it the best for people who aren't as tech-savvy. I have recently had trouble with a more difficult integration and it is hard to pinpoint who I need to reach out to.
ProsCons
Knowledgeable team
Problems get solved
Support cares about my success
Quick Initial Response
Escalation required
Need to explain problems multiple times
They are very good at answering any questions I have about integrations and if they can't answer or don't understand they will have a meeting with me.

Using Birdeye

Birdeye is extemely easy to use
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
None
  • Set up
  • Review bulk uploads
  • Setting up integrations
  • QR Codes
Yes - It works very well.