Item: Birdeye
Rating: 10
Author: Verified User

Overall Satisfaction with Birdeye

Use Cases and Deployment Scope

I use Birdeye to send out review requests for several clients. We use Birdeye to get our clients' legitimate, 5-star reviews so that we can improve their online presence. I use it on a daily basis with 50-75 clients. Some of my clients are integrated, some of my clients use QR codes, and some of my clients send me client lists.

Pros and Cons

Pros

Efficiently help problem solve
Communicate well and follow up
Platform is very user-friendly

Cons

When there are problems, making the process more understandable to us and to clients - specifically with integration issues
QR code maker could be improved for more customization
More customization options in review requests

Return on Investment

Helps improve Google ranking
Helps give clients a place to voice their opinion specifically contacting for concerns
Gives businesses better reputation and more credibility

Usability

Birdeye is extemely easy to use

Alternatives Considered

I have not used any other platforms similar to Birdeye.

Key Insights

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Other Software Used

Google Business Profile, CodeMonkey, Uberall

Likelihood to Recommend

I think Birdeye is great for businesses that use a CRM system that is able to integrate with Birdeye so that clients are automatically pulled into Birdeye and sent review requests. I would also say this is more suited for businesses that see multiple customers and clients weekly versus businesses that maybe only have one or two clients a month. Ex: Dentist offices get great returns, but contractors/real estate agents may not be as great.

Using Birdeye

Users and Roles

60 - Account management

Support Headcount Required

4 - They are managers who act as the liaison between the rest of the account management team and birdeye and help us learn and use Birdeye.

Business Processes Supported

Review generation
Review monitoring
Review responding

Innovative Uses

QR Codes
CRM integrations
Customization features

Future Planned Uses

Messaging features
Citation management
Referral gathering

Likelihood to Renew

Birdeye is extremely beneficial in generating new reviews for clients and there is a direct impact on their business from these reviews.

Evaluating Birdeye and Competitors

Products Replaced

Not Sure

Key Differentiators

Integration with Other Systems
Ease of Use

I would say ease of use was the most important not only for our team but for our clients as well

Evaluation Lessons Learned

Maybe consider other services that Birdeye offers.

Birdeye Implementation

Implementation Details / Implementation Partner

Don't know

Birdeye Support

Support Rating

Support is really responsive for the most part. I don't feel like they explain it the best for people who aren't as tech-savvy. I have recently had trouble with a more difficult integration and it is hard to pinpoint who I need to reach out to.

Birdeye Customer Support Pros and Cons

Pros	Cons
Knowledgeable team Problems get solved Support cares about my success Quick Initial Response	Escalation required Need to explain problems multiple times

Exceptional Examples of Birdeye Support

They are very good at answering any questions I have about integrations and if they can't answer or don't understand they will have a meeting with me.