What users are saying about

BirdEye<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

15 Ratings

BirdEye<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.3 out of 101

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Likelihood to Recommend

BirdEye

Great for brick and mortar or online-only businesses alike. Build your SEO by piling on the reviews from all your happy customers, and quickly address issues from unhappy customers. We have found that surveying customers through Birdeye has helped us to discover issues we needed to fix in our business processes, and also diffused unhappy customers before they flamed us online. That is GOLD.If your business already has more than 1,000 online reviews, you might not need this tool.
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Pros

  • Multi-channel surveys
  • Automation
  • Review generation
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Cons

  • No Messenger integration with popular SMS tools like Front
  • Cannot use your business phone numbers
  • Expensive
  • No integration with marketing stack to segment contacts based on promoter status
  • Inability to use NPS scale in disposition check
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Alternatives Considered

We selected Birdeye because the feature set was almost identical, but Birdeye was more cost effective. Still expensive, but not as expensive as Podium.
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Return on Investment

  • Positive social proof
  • Quantity of online reviews
  • Raised overall review average
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Pricing Details

BirdEye

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details