What users are saying about
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21 Ratings

BirdEye

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21 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

BirdEye

Great for brick and mortar or online-only businesses alike. Build your SEO by piling on the reviews from all your happy customers, and quickly address issues from unhappy customers. We have found that surveying customers through Birdeye has helped us to discover issues we needed to fix in our business processes, and also diffused unhappy customers before they flamed us online. That is GOLD.If your business already has more than 1,000 online reviews, you might not need this tool.
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Pros

BirdEye

  • Multi-channel surveys
  • Automation
  • Review generation
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Cons

BirdEye

  • No Messenger integration with popular SMS tools like Front
  • Cannot use your business phone numbers
  • Expensive
  • No integration with marketing stack to segment contacts based on promoter status
  • Inability to use NPS scale in disposition check
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Alternatives Considered

BirdEye

Podium - much more expensive for almost the same platform.
Get5Stars.com - They use a 10 Star platform, which is ridiculous in my opinion. Google is the most important and they have 5 stars - Why have 10?
Lynn Holloway-Mylton profile photo

Return on Investment

BirdEye

  • As marketers, we all know the value of a positive testimonial. People are very quick to leave negative comments regarding just about any situation. It's nice to have a forum that highlights many of the good things going on in a company.
  • Birdeye is also a positive tool in helping us maintain a high response rate to all quotes made, whether they be positive or negative. We address all quotes as part of our business practice, and the software makes it easy for us to do this in a timely and professional manner.
  • Overall, I feel the rates for Birdeye are a bit expensive. Since I have a number of facilities, it would be helpful for renewal purposes if they could have more discounts for multi-facility organizations.
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Pricing Details

BirdEye

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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