What users are saying about
BirdEye<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>Score 9.3 out of 101
Based on 15 reviews and ratings
Likelihood to Recommend
Great for brick and mortar or online-only businesses alike. Build your SEO by piling on the reviews from all your happy customers, and quickly address issues from unhappy customers. We have found that surveying customers through Birdeye has helped us to discover issues we needed to fix in our business processes, and also diffused unhappy customers before they flamed us online. That is GOLD.If your business already has more than 1,000 online reviews, you might not need this tool.
- No Messenger integration with popular SMS tools like Front
- Cannot use your business phone numbers
- No integration with marketing stack to segment contacts based on promoter status
- Inability to use NPS scale in disposition check
Return on Investment
Premium Consulting/Integration Services—
Entry-level set up fee?