What users are saying about
4 Ratings
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Top Rated
292 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

WatchGuard AuthPoint

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Top Rated
292 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Attribute Ratings

  • Bitium and WatchGuard AuthPoint are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Bitium

90%
1 Rating
9.0

WatchGuard AuthPoint

90%
174 Ratings

Likelihood to Renew

Bitium

N/A
0 Ratings
8.9

WatchGuard AuthPoint

89%
17 Ratings

Usability

Bitium

N/A
0 Ratings
8.6

WatchGuard AuthPoint

86%
25 Ratings

Availability

Bitium

N/A
0 Ratings
7.9

WatchGuard AuthPoint

79%
3 Ratings

Performance

Bitium

N/A
0 Ratings
8.0

WatchGuard AuthPoint

80%
3 Ratings

Support Rating

Bitium

N/A
0 Ratings
9.4

WatchGuard AuthPoint

94%
67 Ratings

In-Person Training

Bitium

N/A
0 Ratings
6.4

WatchGuard AuthPoint

64%
1 Rating

Online Training

Bitium

N/A
0 Ratings
8.5

WatchGuard AuthPoint

85%
2 Ratings

Implementation Rating

Bitium

N/A
0 Ratings
8.9

WatchGuard AuthPoint

89%
12 Ratings

Configurability

Bitium

N/A
0 Ratings
6.6

WatchGuard AuthPoint

66%
2 Ratings

Ease of integration

Bitium

N/A
0 Ratings
8.2

WatchGuard AuthPoint

82%
2 Ratings

Product Scalability

Bitium

N/A
0 Ratings
8.1

WatchGuard AuthPoint

81%
3 Ratings

Vendor post-sale

Bitium

N/A
0 Ratings
9.5

WatchGuard AuthPoint

95%
3 Ratings

Vendor pre-sale

Bitium

N/A
0 Ratings
9.5

WatchGuard AuthPoint

95%
3 Ratings

Likelihood to Recommend

Bitium

Best suited for companies that use the same services across multiple teams, services that might require support at one point. For us, it is very easy to share access to either the IT support team or to me, as the Salesforce administrator, and we can easily take care of the issue and then log out without any hassle.

I would not strongly recommend it for single users, who don't need to share access to others.
Read full review

WatchGuard Technologies

WatchGuard Authpoint is well-suited for existing WatchGuard users and those heavily dependent on VPN connection. The app is easy to use and set up on iPhone and Android devices. We use a Firebox M370 and have had zero issues in the deployment or the daily use of WatchGuard AuthPoint. Everything works well and we have had zero issues after initial implementation.
Read full review

Pros

Bitium

  • Sharing access. It's as easy as 1-2-3 with Bitium, no more hassle with sharing the actual password and then changing it, violating company policies, etc.
  • Lots of apps supported. In all three years since we are using Bitium, we haven't encountered any app that would not be supported by it.
  • Easy to set up strong passwords. Another very easy and intuitive feature: when you are setting up an app, you can ask Bitium to generate an A-level password automatically, that you can therefore use with ease.
Read full review

WatchGuard Technologies

  • The Authpoint Cloud portal is easy to use and navigate
  • It integrates well with the Firebox and gateway
  • Promptly sends 2FA request onto the user devices
  • Its very easy to re-activate token on a new device if the device is lost or stolen
  • Troubleshooting logs are available to figure out whats wrong if a user cannot authenticate
Read full review

Cons

Bitium

  • Apps crashing. From time to time, some apps stop working in Bitium and they come back only after a while (1, 2, 8 hrs). We don't have a clear explanation for this yet.
  • Very tied to Chrome. Bitium is almost 'married' to Chrome, making it unusable in other browsers, which is sometimes problematic.
  • Sometimes slow Chrome Add-on. From time to time, the add-on seems so unresponsive that it is easier to go to the web dashboard and log in from there in the app you were looking for.
Read full review

WatchGuard Technologies

  • While the set up was easy to do the instructions could use a little more details.
  • It would be useful to be able to tell how many users are at the firewall level instead of going out to the cloud to look for it.
Read full review

Pricing Details

Bitium

Starting Price

Editions & Modules

Bitium editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    WatchGuard AuthPoint

    Starting Price

    Editions & Modules

    WatchGuard AuthPoint editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Bitium

      No answers on this topic

      WatchGuard Technologies

      Today to ensure our ISO 27001 certification it is important that we maintain this solution. Today it is part of the way any employee within the organization works, we no longer have any other way of working and it is the simplest way to ensure that access to the workstation is done with MFA.
      Read full review

      Usability

      Bitium

      No answers on this topic

      WatchGuard Technologies

      After initial setup, it practically runs itself. Onboarding new users is fast and easy as it should be. The AuthPoint mobile app is small and simple to use. The only reason I do not give it a 10 is that I frequently get complaints from end users that the AuthPoint app is "constantly downloading". In fact, it's not downloading anything and that what the users are seeing in the app is a timer for the 6-digit code that changes every minute.
      Read full review

      Reliability and Availability

      Bitium

      No answers on this topic

      WatchGuard Technologies

      It failed a couple of times for a period of an hour or so, where systems were down.
      Read full review

      Performance

      Bitium

      No answers on this topic

      WatchGuard Technologies

      No apparent problem besides a couple of times that systems weren't working
      Read full review

      Support Rating

      Bitium

      No answers on this topic

      WatchGuard Technologies

      WatchGuard support is always quick and reliable. They have urgency levels that you are able to select when creating your support ticket, and they respond in accordance to the severity that you have set. I have never had an issue with getting someone on the phone in the same business day, even for very low priority issues.
      Read full review

      In-Person Training

      Bitium

      No answers on this topic

      WatchGuard Technologies

      It was an Onsite demo at the ditributor with the benefits of Watchguard Authpoint. Was very nice to see the abilities of the product. This Demo was a few years back, since then Authpoint changed allot. It is very nice for partners that you can get this demo without any aditional cost.
      Read full review

      Online Training

      Bitium

      No answers on this topic

      WatchGuard Technologies

      We use the online training for all our employees. There are both sales and technical trainings available and there even is a technical certification. You can use this for the Watchguard Partner Program which can give you aditional benefits. Every now and then you have a webinar that discusses multiple Watchguard products.
      Read full review

      Implementation Rating

      Bitium

      No answers on this topic

      WatchGuard Technologies

      the first time it takes more effort. It is helpful to already understand how each authentication type works. Then it's much easier to understand the MFA solution that you implement. It is useful to check the release notes from time to time and update the key parts of the Watchguard Authpoint. Authpoint Gateway, Logon App, RDWeb... Also, it's useful to set up notifications when something goes wrong or sometimes check the statistics of how many requests are being approved/denied, etc.
      Read full review

      Alternatives Considered

      Bitium

      No answers on this topic

      WatchGuard Technologies

      We use DUO Mobile for our other MFA (i.e., Remote Desktop for Windows.) WatchGuard offers instructions on how to set up MFA with DUO, however, the WatchGuard AuthPoint setup was much simpler, so we opted to go that route. We are planning on looking into switching everything to WatchGuard AuthPoint, however, it's not a high priority at this time.
      Read full review

      Scalability

      Bitium

      No answers on this topic

      WatchGuard Technologies

      We are a medium-sized company. We don't need rapid scaling.
      Read full review

      Return on Investment

      Bitium

      • Everyone is now required to have A-level passwords, so the overall level of security has increased a lot.
      • Having a secured way of sharing access to different apps, users are now very open to being helped more hands-on by the support teams, not fearing that their credentials might be exposed or later used.
      Read full review

      WatchGuard Technologies

      • Integration with current Azure AD and LDAP is important as it saves the users from creating a new account and password to remember for yet another website/product.
      • The cost of a user license is nothing compared to the cost of data loss or a company network breach. It secures our devices and data in cases of theft or breaches. Theft of a device, data, or even worse a breach would cost the company thousands to millions of dollars.
      • A negative impact is that the users lose about 10-30 seconds with every login or unlock of their computer. However, this is necessary for MFA security.
      Read full review

      Screenshots

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